IDC: Infobip AgentOS Connects Communications Scale with AI Interaction Orchestration

In this Vendor Profile, IDC examines Infobip’s evolution from a global communications platform provider toward AI interaction orchestration, with AgentOS at the center of its strategy. The report explores how Infobip combines its global communications infrastructure with AI agents, customer data, journey orchestration, and human support to help businesses manage customer interactions across channels and systems. It also assesses the platform’s capabilities, competitive positioning, and opportunities for future growth.