Unify all customer engagement in one AI-powered platform

Journey design and activation

Build customer journeys visually with a drag-and-drop interface. Capture customer data through customizable forms and trigger journeys based on any customer action, event, or data change. Launch journeys across channels instantly – no engineering resources required.

AI-powered intelligent execution

AI orchestrates every engagement by connecting customer data, context, and intent in real time. Conversations route automatically to AI agents, chatbots, or human teams based on complexity and urgency. Deploy voice AI agents for natural-language conversations that resolve issues without hold times.

Large-scale campaign delivery

Send broadcast campaigns to millions of recipients across multiple channels simultaneously. Automatic failover detects delivery failures and reroutes messages through backup channels to maximize reach. Schedule, segment, and personalize campaigns at scale without sacrificing delivery speed.

All channels connected

Connect every touchpoint into a single orchestration layer – from SMS and email to WhatsApp, Viber, RCS, push notifications, in-app messaging, and voice. Integrate inbound and outbound IVR with intelligent routing. Unify customer data across systems to eliminate silos and ensure every interaction builds on the last.

Every customer data point, unified and actionable

AI optimizes send times based on each customer’s engagement patterns, increasing open rates and conversions. Behavior tracking monitors customer journeys across web and mobile, surfacing insights that reveal what drives action and where customers drop off.

Continuous insights that keep every journey on track

Automated diagnostics detect performance issues across campaigns and support channels before they escalate. Root cause analysis identifies what went wrong and why. Actionable recommendations help you fix problems faster and continuously improve customer outcomes.

Customer acquisition

Reduce acquisition costs with personalized messaging that targets the right audience through the right channel at the right time. Use behavioral triggers and segmentation to convert anonymous visitors into identified leads, then nurture them with tailored campaigns that move them toward their first purchase.

Engagement and retention

Build behavior-based journeys that respond to what customers actually do, not what you assume they’ll do. Trigger retention campaigns when engagement dips, send lifecycle messages at key milestones, and use AI-optimized timing to keep customers active and spending longer.

Customer support automation

Trigger proactive notifications before customers need to reach out – order updates, appointment reminders, service alerts. When they do contact you, AI agents and chatbots handle routine requests instantly while seamlessly escalating complex issues to human teams with full conversation context.