AI chatbots that handle millions and know each customer

GenAI with intent detection, smart routing, and complete conversation memory

Native GenAI platform with flexible model selection and RAG enables custom prompts for any use case.
Advanced intent engine detects customer intent and routes conversations automatically, supporting both traditional ML training and instant GenAI setup. Maintains full conversation context across every interaction, ensuring continuity and personalization.

Intelligent escalation from chatbots to AI agents

Start with chatbots for predictable workflows, escalate to AI agents for complex reasoning. Simple queries follow rule-based flows; nuanced questions route to GenAI-powered agents with multi-turn problem-solving – balancing efficiency with intelligence.

Let agents step in or let automation route

AI chatbots handle routine queries automatically, escalating to human agents when conversations require expertise and with full context preserved. Agents can also monitor and take over AI conversation proactively.

Unified customer context across the platform

Native CDP integration provides unified customer profiles, preferences, behaviors, and interaction history – activating this complete context across all channels to deliver personalized responses, intelligent routing, dynamic segmentation, and experiences that feel individually tailored.

Multiple chatbots, omnichannel deployment

Create specialized AI chatbots for sales, support, or any use case, then deploy and replicate them across all customer channels – no rebuilding required.

Scale globally without rebuilding

Launch and manage a single chatbot across multiple senders – add or remove channels on the fly, test variations, and scale to new markets without creating duplicates. Perfect for multi-brand organizations or regional deployments.

Scale support across markets effortlessly

Deploy multilingual AI chatbots that automatically communicate in your customers’ preferred language – no separate workflows needed.

Leverage native channel capabilities

Share images, videos, PDFs, and rich media using channel-native capabilities, create quick reply options for faster responses, and display typing indicators on WhatsApp – making conversations feel natural, efficient, and human-like.

Natural voice conversations on WhatsApp

AI chatbots listen to customer voice messages and respond with voice or text, mimicking human conversation for hands-free, natural interactions that feel personal and effortless.

Drag, drop, deploy

Design, test, and deploy rule-based or AI chatbots without writing code. Drag-and-drop interface with customizable templates, pre-built components, and visual flow editor gets you live in minutes.

Low-code simplicity with full coding flexibility

Use built-in coding element for common tasks, or write custom JavaScript for advanced data processing, formatting, and context handling, right inside your chatbot flow. Balance speed with complete control.

Connect to any system

Call external APIs directly from chatbots for real-time data lookups, validation, and actions while webhooks receive callbacks from external systems for confirmations and triggers – enabling complex workflows like authentication, payment processing, order updates, and dynamic data synchronization.

Build once, reuse everywhere

Create modular components for specific tasks and use them across multiple chatbots and AI agents – update once, apply everywhere, maintain consistency effortlessly.

Test in real-time, deploy with certainty

Our real-time simulator lets you test chatbots on your device while visualizing the conversation flow simultaneously. Catch errors and optimize experiences before customers ever see them.