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Discover the latest news about Infobip. Explore our newsroom for press releases, trending topics, and recent press highlights.
The experts have spoken- Infobip is the CPaaS leader your business needs
Posted onApril 22, 2026.
WhatsApp vs. RCS vs. SMS: Select the Best Messaging Channels for Proactive Customer Service.
This Gartner report explores how customer service leaders can optimize proactive engagement by selecting the right mix of messaging channels. As organizations expand beyond SMS to RCS and WhatsApp, it highlights the growing challenge of managing channel complexity while improving customer experience. The report reveals that 73% of customer journeys span multiple channels, yet proactive outreach occurs in only 23% of interactions and outlines how aligning channels to specific use cases can drive higher engagement, satisfaction and overall ROI.
Posted onFebruary 19, 2026.
Infobip recognized as RCS for Business Leader by Juniper Research .
Infobip has been named the number one Established Leader in the Juniper Research RCS for Business 2026 Leaderboard. According to the analyst firm, Infobip stands out for its wide network of mobile operator connections for RCS for Business and its extensive geographic reach, including being the first provider to launch RCS messaging across all major US telecom carriers.
Posted onFebruary 18, 2026.
IDC highlights CPaaS Use Cases in Hospitality and Travel.
This IDC PeerScape report provides insights into how CPaaS is successfully used in the hospitality and travel sector. It identifies the challenges and how to address them. A featured example discusses how Virgin Atlantic partnered with Infobip to leverage WhatsApp to encourage online check-in prior to airport arrival. Â
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Silvio has been the visionary and driving force behind Infobip’s growth and strategic focus since he founded the company in 2006. With COO Roberto Kutić and CTO Izabel Jelenić, he helped bootstrap the company from zero to $1bn in revenue just 14 years later with no external investment
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He is the visionary and leading force of what has become one of the world’s top-performing communication platforms. He is instrumental in leading and nurturing the rapidly growing Infobip development team.
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