Vecindapp and Infobip Revolutionize Residential Communication with Call Link Implementation in Property Complexes Digital Management

This innovative technological solution for residential complexes and serviced buildings has streamlined their internal communication solutions for residents through their partnership with Infobip.

Vodnjan, Croatia, February 15, 2024Infobip, global cloud communications platform, has announced a new success case with the integration of Call Link with Vecindapp, an innovative software in digitized property complexes management in Colombia, with a strong presence in residential complexes across the country, significantly contributing to the digital transformation of this sector.

Revolutionizing Communication with Infobip’s Call Link

With the advent of of Infobip’s Call Link, the software has redefined communication between residents and staff in property complexes, streamlining information exchange through mobile phones, ensuring strict user privacy, unparaelled convenience, and positively impacting operational cost by reducing installation, infrastructure, and maintenance expense.

Call Link revolutionizes live video and audio support, reflecting our unwavering commitment to a comprehensive video platform. Industry leaders like Vecindapp are showcasing innovative use cases, breaking barriers in technology access for the building services sector. Our dedication is clear: eliminate costs and enhance resident experiences through seamless integration.”

Krešo Žmak

VP of Products at Infobip

With Call Link, users interact remotely with their residential complexes, send requests via WhatsApp chatbot or SMS, and receive instant calls back from the reception staff, always ensuring that their personal data – phone numbers – are protected, without the risk of being viewed by other residents or staff members, a priority in communication digitization processes, thanks to its integration via API.

Ease of Implementation and Savings

Infobip’s Call Link technology operates through Web Real-Time Communication (WebRTC), ensuring quick implementation and development, that can be configured via API or Portal where no technical effort is required.

Regarding costs, residential complexes and buildings achieve significant savings in installation, wiring, and maintenance as Vecindapp doesn’t require physical infrastructure. All that’s needed is a stable Wi-Fi connection and users’ mobile phones. Thus, with Infobip’s Call Link active in Vecindapp, the maintenance cost that typically occurs every 5 years reduces by 95%.

Sergio Ríos Giraldo, Co-Founder of Vecindapp, said: “Thanks to Infobip, we were able to address one of our constant needs requested by our clients without having to invest months in development and testing to validate the solution. Just a couple of configurations and the use of the channels that Infobip makes available to us were the key to serving our customers efficiently, securely, and without excessive costs.”

With Infobip’s Call Link, Vecindapp strengthens its mission to bring advanced technological solutions to the rapidly growing horizontal property sector in Colombia. This communication ease joins the list of practical solutions Vecindapp provides, including integrated visitor management, correspondence, document handling, QR code management portals, circular dissemination, virtual surveys, and resource control information. To know more about Vecindapp detailed customer case with Infobip’s Call Link product, click here: Vecindapp: 95% costs savings and secure reception-to-resident communications with an integrated Voice channel – Infobip

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 75+ offices globally. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

  • Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)
  • Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
  • Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)
  • Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (May 2023)
  • Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)
  • Infobip named a leader in the CPaaS Leaderboard, Juniper Research (Feb 2023)
  • Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)
Feb 15th, 2024
3 min read