Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform
CPaaS: The ultimate guide to maximizing value for your business
How CPaaS can help your organization adapt and thrive during the current phase of rapid transformation in the business communication landscape.
How RCS Business Messaging can make conversational commerce a reality
Learn how rich channels such as RCS Business Messaging enable businesses to bring conversational commerce to life.
Product updates: Boost business goals with rich media features across our platform
Discover the major improvements across Voice, Video, WhatsApp, and our cloud-based customer experience solutions that will help enhance your engagement.
How to calculate cart abandonment rate
Learn how to calculate cart abandonment rate and why it’s important for optimizing your eCommerce strategy.
All you need to know about WhatsApp Cloud API and on-premise Hosted API solution
Explore a side-by-side comparison of Meta’s Cloud API and Infobip’s on-premise Hosted API in our ultimate guide to choosing the right solution for your business.
How to improve communication with banking customers using Viber Business Messages
How can banks and financial institutions improve communication with customers while also optimizing costs? Read – and watch – to find out!
How to design and build a WhatsApp chatbot – with examples
Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here’s everything you need to know to plan, design, and build a chatbot that helps you connect with your customers – without a line of code.
Challenges in the fintech industry: The problems and solutions
Find out how silent mobile verification and SIM swap checks can solve common fintech problems while increasing conversion rates, reducing costs, and improving security.
What is 2FA: Everything you need to know
Find out how two-factor authentication (2FA) can be used most effectively as part of an omnichannel authentication solution that puts the emphasis on the customer experience.
The future of telco customer value management eBook
Discover the power of customer experience (CX) management with our comprehensive eBook, “The Future of Telco Customer Value Management.”
Messaging trends 2023
Learn the current trends in business communication based on over 448 billion interactions on our platform.
The conversational experience playbook
Download the conversational experience playbook and start building use cases across the customer journey, from engage to transact.
The path towards omnichannel communication maturity
Download our omnichannel customer experience maturity report, in collaboration with IDG, and learn about the latest trends.
SMS turns 30
On SMS’ 30th anniversary, download our infographic and discover some statistics and facts.
Infobip Messaging Trends 2022/23
Discover the latest trends in B2C communication based on the 153 billion interactions that took place on the Infobip platform.
Nivea: Celebrating diversity and reaching new consumers with innovative customer engagement campaign
207% of reach target achieved
250,396 organic reach
Omnilink: Faster customer service and improved efficiency – over a single platform
144x faster resolution times
Spoon Radio: 80% reduction in subscriber sign-up churn with an optimized 2FA Authentication solution from Infobip
80% reduction in subscriber churn
Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.Go to Analyst Reports