Knowledge base

How CPaaS can help your organization adapt and thrive during the current phase of rapid transformation in the business communication landscape.

Learn how rich channels such as RCS Business Messaging enable businesses to bring conversational commerce to life.

Discover the major improvements across Voice, Video, WhatsApp, and our cloud-based customer experience solutions that will help enhance your engagement.

Learn how to calculate cart abandonment rate and why it’s important for optimizing your eCommerce strategy.

Explore a side-by-side comparison of Meta’s Cloud API and Infobip’s on-premise Hosted API in our ultimate guide to choosing the right solution for your business.

How can banks and financial institutions improve communication with customers while also optimizing costs? Read – and watch – to find out!

Thinking about incorporating a WhatsApp chatbot into your communication strategy? Here’s everything you need to know to plan, design, and build a chatbot that helps you connect with your customers – without a line of code.

Find out how silent mobile verification and SIM swap checks can solve common fintech problems while increasing conversion rates, reducing costs, and improving security.

Find out how two-factor authentication (2FA) can be used most effectively as part of an omnichannel authentication solution that puts the emphasis on the customer experience.

Discover the power of customer experience (CX) management with our comprehensive eBook, “The Future of Telco Customer Value Management.”

Learn the current trends in business communication based on over 448 billion interactions on our platform.

Download the conversational experience playbook and start building use cases across the customer journey, from engage to transact.

Download our omnichannel customer experience maturity report, in collaboration with IDG, and learn about the latest trends.

On SMS’ 30th anniversary, download our infographic and discover some statistics and facts.

Discover the latest trends in B2C communication based on the 153 billion interactions that took place on the Infobip platform.