Knowledge base

Find out how the Philippines bank is leading a global trend towards making banking more customer centric and personalized.

Dive into over 11 billion interactions from Cyber Week to understand the latest shopping trends and how to satisfy your customers.

Being locked out of an account or prevented from making a transaction because you can’t receive a verification message can be frustrating! Find out how to avoid this CX disaster.

How to craft an effective WhatsApp marketing strategy that incorporates the apps latest features and tools designed especially for business.

Find out how a banks can digitally transform their business to offer better personalized experiences and keep up with customer expectations.

Learn how our partnership with SplxAI will enable your business to unlock the full potential of conversational AI systems without the worry of data breaches and hallucinations.

Avoid messaging pain points this shopping season by adopting reliable solutions that can manage the expected influx of interactions in a single day.

Learn how SMAC, the Philippines’ leading loyalty program, is redefining customer engagement by cultivating “suki” relationships through data-driven strategies and an omnichannel approach powered by Infobip. 

How to use WhatsApp Business message templates with interactive buttons to increase customer engagement.

Download our reports for an in-depth analysis of key markets in EMEA’s retail space, specifically focusing on France, Italy, the United Arab Emirates, Saudi Arabia, Kenya, and South Africa.

Download our white paper and discover how AI and generative AI solutions are transforming digital customer journeys.

Find out the latest Banking, Finance, and Insurance trends in Europe, the Middle East, and Africa.