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Meta Threads: Reimagine the future of customer experience
Learn how businesses can elevate their CX strategy using Threads by Meta as a new channel for customer engagement.
GDPR regulations and best practices for transactional emails
When sending transactional emails does GDPR require you to get opt-in first? Can you add campaign links to the email footer? We answer these questions and many more.
A complete guide to SMS fraud detection and prevention
What are the latest SMS fraud techniques that criminals are using, how to avoid becoming a victim, and what mobile operators need to do to protect both their subscribers and their own revenue streams.
What is A2P 10DLC and what are the benefits of 10DLC compliance?
A FAQ with everything you need to know about US A2P 10DLC (10 Digit Long Code) for A2P (Application-to-Person) SMS and shared US short codes.
Driving conversational commerce in B2B interactions
Learn how Spryker and Infobip work together to drive conversational experiences and help businesses elevate their B2B interactions.
How to use WhatsApp Business Platform in sales and marketing
Discover how using WhatsApp Business Platform in sales and marketing can enhance your customer communications and drive business growth.
The importance of omnichannel marketing for improving customer experience
Understand the meaning of omnichannel marketing and its importance in improving customer experience and conversions.
Expanding your business globally with WhatsApp Business Platform
Explore how WhatsApp Business Platform can help your business expand globally and reach customers worldwide.
Your guide to SMS opt-ins in the US and beyond: requirements, examples, and campaign creation
Read this blog to know more about the best practices for SMS opt-ins and opt-outs to stay legally compliant, protect brand reputation and build a healthy customer base.
Downloads
CPaaS messaging trends 2023
Find out the latest messaging trends for platform companies that enable their business customers to get the true benefit of omnichannel communication.
Revolutionizing customer experiences through the power of conversational commerce
Download our Infobrief written in collaboration with IDC and explore the transformative potential of conversational commerce platforms and their impact on customer experience.
The WhatsApp Business Platform A-Z guide
Learn everything businesses need to know about making WhatsApp Business Platform a part of their omnichannel strategy.
IDC Infobrief: Securing mobile communications in a digital world
Deep dive into IDC’s report on the role of SMS in an omnichannel communication strategy, and how mobile network operators, businesses, and CPaaS providers can work together to prevent A2P messaging fraud.
Driving financial inclusion: Exploring the BFSI landscape in Africa
Discover how communications technology can help drive financial inclusion in Africa with our comprehensive eBook.
The complete guide to SMS
Deep dive into everything you need to know about business SMS and how to use the channel for a range of engaging use cases.
The future of telco customer value management eBook
Discover the power of customer experience (CX) management with our comprehensive eBook, “The Future of Telco Customer Value Management.”
Messaging trends 2023
Learn the current trends in business communication based on over 448 billion interactions on our platform.
Customer stories
Industry Analyst Insights
Analysis from independent industry experts like IDC, Gartner, 451 Research, Forrester, Omdia and Juniper Research.
Go to Analyst Reports