Products
Messaging
Email
Solutions

FAQ

Become a customer

How can I test WhatsApp on Infobip’s platform?

First, you need to sign up for your free Infobip account here: https://www.infobip.com/signup

Read More

How can I use WhatsApp with Infobip?

You can send proactive templated notifications or provide around-the-clock support for your customers with a chatbot and live agents.

Read More

How do I become a customer?

Simply fill out our contact sales form and we will contact you.

Read More

How do I implement Infobip solutions?

You can visit our developers hub to find necessary information, or you can contact our experts, and we will help you.

Read More

I am already using WhatsApp with a different provider – how can I start with Infobip?

You can port your phone number to Infobip by filling in the form below and our experts will get in touch with you.

Read More

I’m already using another provider. How do I switch to your solution?

Please fill out the contact sales form and tick the box "Existing traffic to switch". We will contact you and discuss the migration.

Read More

What is Infobip Whatsapp Business API pricing?

What is Infobip?

Infobip is a global leader in omnichannel communications, helping brands create meaningful relationships with their customers, at scale.

Read More

What is the price of WhatsApp messaging with Infobip?

Using WhatsApp through Infobip follows a subscription-based model. It includes a one-time service activation fee and tiered pricing.

Read More

What’s the difference between using the WhatsApp Business App and WhatsApp Business API?

WhatsApp Business API is different from the free to download WhatsApp Business App. To know which one is better suited to your business, check out the key differences highlighted below.

Read More

WhatsApp for business – what does the onboarding process look like?

Before you can start using WhatsApp for business communication, you must first go through WhatsApp’s official approval process where the WhatsApp team will review your request according to their Business Policy and Commerce Policy.

Read More

Where can I find Infobip use cases or case studies?

You can visit our use cases documentation and also our customer stories hub, where you will see how Infobip's solutions have helped companies across the world.

Read More

Where can I see Infobip pricing?

The pricing depends on the location of the traffic, country regulations and restrictions, and numerous other factors. The quickest way is to speak with one of our specialists who knows the markets in question the best!

Read More
Become a partner

How do I contact support?

You can contact us on our Infobip support form.

Read More

How do I join Infobip reseller programme?

Get in touch with us via our "Become a partner" form. An expert in your field will contact you very shortly to discuss any options.

Read More

How do I whitelabel your solution?

The quickest way is to talk with one of our team members who will walk you through the process.

Read More
Careers

How do I send an open job application?

If you've checked out our entire careers page and still haven't found a position that sounds like a great next step in your professional journey, don't worry! You have the option of sending our world class Talent Acquisition team an open application to give us some insight into where you'd like to take your career.

Read More

I sent a job application. How do I check my status?

After you submit your application, you will recieve an email („Infobip confirmation email“) with short instructions on how you can login to out Candidate Portal where you can manage your profile and track your selection process in Infobip.

Read More
General

What does it take to start testing?

Simply get in touch with us via Contact form. Our helpful account managers be in touch with you shortly to set up a test account for you. You’ll get free credits to test the service.

Read More

What does my account manager do for me?

Your account manager will set up your account on Infobip platform, make sure you get the service package that best suits your needs, and help you in testing and/or integration stage if necessary.

Read More