Transforming citizen engagement with AI-powered experiences

Discover how chatbots for the government sector can streamline communication, deliver essential information, ensure swift resolutions, and bring citizen experience to the next level.


AI-powered chatbot for 24/7 citizen support

Provide relevant information and offer citizens quick resolution times and quality customer service.

Emergency information

During natural disasters or emergencies, chatbots can provide citizens with up-to-date information on evacuation procedures, shelter locations, and emergency contact numbers, enabling government agencies to disseminate critical information quickly and efficiently.

Citizen queries

Chatbots can handle common citizen queries regarding government services, such as how to renew a driver’s license, apply for permits, or pay taxes. Reduce the workload on government call centers and administrative staff.

Public health

Chatbots can deliver timely and accurate public health information to citizens, including updates on vaccination schedules, disease prevention measures, and local health resources. This not only improves public health outcomes but also reduces the burden on healthcare systems by empowering citizens to make informed decisions about their well-being.


Chatbots can assist citizens with election-related inquiries, such as voter registration procedures, polling locations, and candidate information, streamlining the electoral process and increasing voter engagement. By providing accessible and accurate information, these chatbots contribute to fair and transparent elections while reducing the administrative burden on election officials.

The future of citizen communication is digital

Provide superior citizen experiences through easy-to-use communication solutions that increase efficiency and reduce costs.

Provide 24/7 support

Set up a virtual assistant to answer FAQs to reduce staff workload and wait times, with the ability to transfer the conversation to a live agent when necessary.

Omnichannel support

Engage citizens across various channels, including SMS, chat apps, and social media platforms.


Handle large volumes of communication without compromising on performance.


Tailor interactions based on the specific demographics and citizen needs.


Bridge the gap for users with visual impairments or speech difficulties with text-to-speech and speech-to-text functionality.  

Multilingual support 

Interact with citizens in their preferred language. 

Be up and running in no time

Build the experiences your citizens want with our flexible API stack. Integrate their favorite channels with your workflow to elevate their customer journey.

Drive Conversational AI success with Infobip’s expertise at the core

24 billion+ monthly transactions

Achieve the highest delivery rates and scale your messages as you grow on our secure platform.

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

100% compliant

Send compliant messages anywhere in the world and in line with local regulations.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

24/7 support

Always-on support and network monitoring available with expert service.

The Infobip library

Explore a wide range of materials to help you grow your business. Learn more about our latest technologies, how to boost customer engagement and best-practice guides to help you succeed.

Deliver the service citizens expect.