Create rich experiences with LINE messaging
Get closer to your customers and expand your business in Southeast Asia with LINE.
Disrupt the Southeast Asian market with LINE messaging
Be where your customers are and interact with them on the most popular chat app in Japan, Taiwan, Thailand, and Indonesia.
of LINE users use the app daily
active users worldwide
Deliver delightful experiences with LINE
Use a wide range of engagement options and deliver conversational experiences at every stage of the customer journey.
INCREASE BRAND AWARENESS
Interact from a verified LINE account
Say hello and start connecting with your official LINE account, on Southeast Asia’s favorite chat app. Engage and build a loyal customer base.
ENGAGE WITH PROMOTIONS
Boost engagement and sales
Drive sales and reward loyalty by sharing coupons, codes, and offers. Branded messages on LINE have a 70% read rate.
TYPE OR CALL
Offer always-on support
Boost customer satisfaction and offer a helping hand. Introduce personalized support with a 24/7 chatbot or direct contact with an agent.
NOTIFY AND REMIND
Automate and convert
Send timely reminders with useful information directly to your customers’ phones. Automate the process and reduce your team’s workload.
If Wi-Fi is not available, LINE notification services switch to SMS, ensuring your message gets delivered on time, every time.
Integrate and interact on a flexible API
Integrate LINE messaging into your existing systems with OMNI API to send timely notifications and one-way messages – or choose our Conversations API to provide omnichannel customer support and conversational messaging.
Enrich customer communications
Deliver connected customer experiences with LINE’s extensive list of features.
Offer fully branded experiences
Connect with your followers using a Verified LINE Official Account. Build your presence and leave a good first impression.
Drive brand awareness
Increase your brand reach by promoting your official account through QR codes, direct links, buttons, and URL schemes.
Influence conversion rates
Go beyond text notifications and create rich media messages with images, audio, location, or videos.
STICKERS AND EMOJIS
Chat with customers like friends
Add an element of fun and interactivity with LINE’s stickers and emoji collection.
Enable quicker interactions
Use predefined quick reply buttons to speed up the conversation and get immediate customer feedback.
Customize your chat screen
Set up rich menus to help users interact with your LINE official account. Customize the menu items displayed on the chat screen to correspond to different customer inquiries.
Combine it with SMS
Ensure your notifications are delivered by combining LINE notifications with SMS as a failover channel.
Easily integrate our chatbot software with our cloud applications
Integrate your LINE official account into your existing system. Make it more than just a channel – get complete access to the world of end-to-end customer experience with Infobip Moments, Conversations, and Answers.
Automate workflows and event-triggered messages over LINE for personalized customer engagement.
Build a chatbot to answer the most frequently asked questions directly on LINE, with the option to transfer to live agents without losing conversation history.
Manage all your LINE interactions from a unified workspace where your team can access conversation history, and customer profiles, and enable two-way interactions.
Improve experiences throughout the customer journey
Send notifications, reminders, and promotions – or offer support in an easy and convenient manner.