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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Close the Distance,
Drop Them a LINE

Doing business in South East Asia? Get closer to your customers with LINE, the most popular chat app in Japan, Taiwan, Thailand, and Indonesia. 

LINE FOR BUSINESS

Deliver delight

If you’re looking to reach out to customers in South East Asia – LINE is a must. Use a wide range of engagement options and deliver delight every step of the way.

INCREASE BRAND AWARENESS

Have them at hello

85% of LINE users, use it daily. Say hello and start connecting with your official LINE account, on your customers’ favorite app. Follow back and build a loyal customer base.

ENGAGE WITH PROMOTIONS

Boost engagement online, drive sales offline

The best deal is a special deal. Drive sales and reward loyalty by sharing coupons, codes, and offers. Customers love them. Brand messages on LINE get 70% read rate.

TYPE OR CALL

Offer a support line

Boost customer satisfaction and offer a helping hand. Introduce personalized support with a 24/7 chatbot or direct contact with an agent. Or both. 

NOTIFY AND REMIND

Automate and convert

Delight even after purchase. Send timely reminders with useful information directly to your customers’ phone. Automate the process and reduce your team’s workload. 

SMS FAILOVER

Guaranteed delivery

If WiFi is not available, LINE notification services switch to SMS, ensuring your message gets delivered every time, on time.  

CONNECT YOUR WAY

As you see fit

Integrate LINE API into your existing system. Make it more than just a channel – get complete access to the world of end-to-end customer experience with Infobip Moments, Conversations, and Answers

“Working with Infobip helped us streamline our processes and reduce costs by 83%. Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service. We look forward to working with Infobip to integrate more channels with our CRM in the future.”

— Kittikorn Ponposh , Assistant Managing Director at Asia Insurance