Built-in tools powering our conversational AI platform

AgentOS Intelligence Orchestrator

Detect and classify customer intent in real time, routing each conversation to the right resource.

Intent Routing analyzes customer messages and automatically directs them to the optimal destination: automated campaigns, AI agents, or human agents for complex issues. No manual keyword rules, no misrouted conversations.

Active Recall applies smart memory across conversations. Interaction history is automatically surfaced so AI delivers context-aware responses without customers having to repeat themselves.

Enterprise-grade controls built for regulated environments

Keep AI systems safe, compliant, and accurate from day one. Move beyond black-box unpredictability.
AI Guardrails give you granular control over model behavior, allowing you to define specific boundaries, filter harmful inputs and outputs, and enforce strict compliance policies. Every AI output is validated against your business rules before it reaches customers, meeting the highest standards for security, privacy, and auditability.

Agentic RAG and Document Intelligence

Retrieve verified knowledge at scale with production-ready retrieval-augmented generation.

AI Knowledge Agent offers high-performance RAG designed for rapid deployment. It returns precise, documentation-grounded answers across sales, support, commerce, reducing escalations and heightening user confidence by ensuring AI responds with facts.

Agentic Chunker automates document preparation, boosting vector search recall from 70% to 95% when paired with the cross-encoder. Data preparation time drops from months to hours while original documents stay intact.

AI Knowledge Insights moves beyond low-level metrics. Purpose-built analytics highlight performance gaps and winning patterns, from missing knowledge to highly effective responses, so you can fix weaknesses faster and double down on what drives satisfaction.

Enterprise LLM management supporting cloud and on-premises deployments

Harness true flexibility with LLM-agnostic tools. Built to integrate with a wide range of large language models, including OpenAI GPT, Llama, Gemini, and more. Choose the right model for each task without vendor lock-in, ensuring consistent, optimized AI performance across your conversational AI platform.

Low-level AI tools to build scalable production conversational workflows

Multimedia FAQ delivers verified, media-enhanced Q&A responses for bots and chat interfaces. It eliminates AI hallucinations by returning only pre-approved answers with optional images and videos. If no suitable answer exists, it returns nothing instead of guessing.

Intent Detector classifies user messages into predefined intents using advanced text classification. It replaces manual keyword rules with semantic intent recognition, guiding users to the correct flow based on message meaning. The zero-training model uses contextual examples tied to specific use cases, simplifying maintenance as new topics arise.

Custom Prompt gives you direct access to leading LLMs with full control over tone, behavior, and response quality. Design tailored prompts for advanced prompt engineering and precise evaluation without interference.

AI-powered customer engagement

Create targeted engagement campaigns with automated, AI-driven personalized flows. Reach the right audience with the right content at the right time, with seamless integrations and robust analytics.

AI support with human oversight

Automate responses to FAQs and routine inquiries with chatbots and AI agents, freeing human agents for complex cases. AI gathers essential context before handoff, so agents resume conversations with full customer history and data through a unified omnichannel interface.

Seamless for customers, efficient for agents. Human oversight ensures accuracy with the ability to intervene as needed. Native integrations with Salesforce, Zendesk, and Microsoft Dynamics deliver instant access to customer profiles.

One builder for every type of chatbot

Combine rule-based, intent-based, and generative AI chatbots in a single platform, choosing the right approach for each use case. Power 24/7 customer engagement on your customers’ favorite channels.

Unify customer data from all channels

Collect customer datapoints from all engagement channels, including interaction patterns and behavioral signals, to build richer, more comprehensive customer profiles.

Aggregate and unify this information to empower AI agents with the context needed to operate autonomously and deliver seamless experiences across every journey. Agents benefit from a 360-degree view of each customer, informed by AI interactions and engagement history.

Engage users with conversational AI gamification

Use AI-driven games, quizzes, and interactive flows to capture attention and guide users through conversations that feel natural and rewarding. Gamified engagement boosts participation, collects high-quality data, and drives actions like sign-ups, opt-ins, and conversions.