AI agents
EARLY ACCESS
AI agents help you automate complex customer interactions and business workflows. An AI agent is an AI-driven system that autonomously performs tasks. It uses large language models, tools, and external integrations. It can understand requests, make decisions, and take actions to achieve goals.
Use AI agents for a variety of use cases from answering simple questions to managing multi-step operations.
Example: A Weather agent gets the location as the input from the end user and provides the current weather for that location.
Infobip's AI agents product provides a complete platform to build, test, and deploy AI agents integrated with your communication workflows.
Get started with AI agents
This product is in Early access phase. For more information, contact your Infobip account manager.
Ready to create an AI agent?
Follow our step-by-step guide to create your first AI agent.
Product fundamentals
Learn how AI agents work and understand the different terminology used.
When to use AI agents
Understand when AI agents are the right solution versus conversational AI or chatbots.
Tutorial
Learn how to use AI agents to automate banking workflows.
Use AI agents with Infobip solutions
Infobip enables businesses to create AI agents and integrate them into various customer engagement solutions seamlessly.
AnswersFeatures
Discover key features that help you create and use AI agents.
Adaptive performance
Adapts responses based on conversation context, user intent, and business rules. Makes intelligent decisions without requiring manual intervention for every scenario.
Automate complex tasks
Runs multi-step processes with minimal manual intervention.
Context memory
Saves the context of interactions and uses it when required. So, interactions have continuity and are more natural.
Integrated data sources
Uses data from connected systems such as CRMs, APIs, and databases to complete tasks or personalize messages.
Continuous, actionable insights
Track agent performance with real-time analytics. View execution details including requests, responses, and processing steps to optimize agent behavior.
Integrate with Answers
Build your agent once and integrate it with Answers chatbots. Manage and update agents centrally while deploying them across different use cases.
Additional resources
Explore more tools and documentation to help you with your AI agents.
Essentials
Browse foundational guides for creating an account in the Essentials hub
Support center
Browse troubleshooting guides and frequently asked questions in the Support center (opens in a new tab).
Use case library
Explore real-world examples in our Use case library (opens in a new tab) to inspire your implementation.