Integrate with Answers

Use with Answers

Add AI agents to Answers chatbots to enhance chatbot capabilities and simplify creation.

In your chatbot, use the Agent connector element to add an AI agent.

Add the Agent connector element from the Apps from Exchange section in the Build side panel.
Configure the element.
- Provide the input to the element.
- Save the response from the AI agent in an attribute.
Either return the response to the end user or use it for further processing in your chatbot.

Configure the following fields:

Enter the ID of the AI agent.

Specify the end user message that the chatbot received.

Example: Use the lastReceivedTextMessage predefined attribute.

Specify the ID of the chatbot session.

Example: Use the sessionId predefined attribute.

Specify the contact information of the end user.

Example: Use the endUserDestination predefined attribute.

Select an attribute that contains additional context for the AI agent.

Save responses from the AI agent in attributes.

In the Response tab, complete the following fields:

To save response code, do the following:

To save the body of the response, do the following:

Create one or more attributes to save the response body.
Select Add attribute.
In the Attribute field, select the attribute from the list.
In the Path field, enter the path to the attribute. The path is the location of the attribute value in the JSON file hierarchy.

Specify how long you want to wait for the response. The minimum value is 1 second and the maximum value is 60 seconds.

Configure the fallback to make sure that the end user gets a response from the chatbot even if there is an error.

Enable this option to trigger fallback in case of 4xx and 5xx errors.