Answers
Answers is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. By implementing chatbots you will quickly:
Lower your customer support operational costs
Increase customer satisfaction by providing support 24/7/365
Every day brings more and more support requests across all industries, and today customers are demanding swifter answers to their questions with minimal delay time. By automating standardized low-value inbound tickets, chatbots can act as your quick user resource to answer and reduce customer queries directed at your support teams.
Features
Drag and drop code free interface
No coding skill required - build and test your chatbot by yourself all under one platform
Omnichannel deployment
Deploy your chatbot on as many preferred channels as you like
Powered by in-house AI engine
Our powerful NLP engine powers your chatbots and makes them understand customers' intents
Native message types
Share different types of content using the various channel-native features
Contextual live-agent takeover
Transfer the conversation from chatbot to live agent, using our Conversations interface
Extensive analytics
Dive deep into conversational, session and user-specific analytics to drive optimization
Available channels
- Apple Messages for Business
- Instagram Messaging
- LINE
- Live Chat
- Messenger
- RCS
- SMS
- Telegram
- Viber Bots
- Viber Business Messages
- Open channel (Early access)
Sign up
You must have an Infobip account to use Answers. If you do not have an Infobip account, register for an account through one of the following options:
- Signup (opens in a new tab) page
- Answers product (opens in a new tab) page. When you use this option, an expert from Infobip will then guide you through the process.
After you get an Infobip account, start the free trial for Answers through the web interface. To do so:
- Log on (opens in a new tab) to your Infobip account.
- In the menu on the left, click the Answers icon.
- Click Try Free.
The web interface contains guides to help you build your first chatbot.
To continue using Answers after the free trial ends, upgrade to one of the production plans.
Plans
Infobip offers the following plans to use the Answers solution.
| Free Trial | Start | Grow | Scale | |
| Chatbots | Unlimited | 1 | 5 | Unlimited |
| Sessions | 500 | 1,000+ | 5,000+ | 30,000+ |
| Channels | Unlimited | 1 | Unlimited | Unlimited |
| Developer Tools | Supported | Unsupported | Supported | Supported |
| AI engine | Supported | Unsupported | Unsupported | Supported |
You can upgrade to a higher plan at any time. To upgrade, do the following:
- Log on (opens in a new tab) to your Infobip account.
- On the Home page, select Pricing > Products and plans > Answers.