Answers
Overview

Answers

Answers is the Infobip fully-encompassed chatbot building platform that enables you to build, test, and deploy highly customized chatbots of different types. By implementing chatbots you will quickly:

Lower your customer support operational costs

Increase customer satisfaction by providing support 24/7/365

Every day brings more and more support requests across all industries, and today customers are demanding swifter answers to their questions with minimal delay time. By automating standardized low-value inbound tickets, chatbots can act as your quick user resource to answer and reduce customer queries directed at your support teams.

Features

Drag and drop code free interface

No coding skill required - build and test your chatbot by yourself all under one platform

Omnichannel deployment

Deploy your chatbot on as many preferred channels as you like

Powered by in-house AI engine

Our powerful NLP engine powers your chatbots and makes them understand customers' intents

Native message types

Share different types of content using the various channel-native features

Contextual live-agent takeover

Transfer the conversation from chatbot to live agent, using our Conversations interface

Extensive analytics

Dive deep into conversational, session and user-specific analytics to drive optimization

Available channels

Set up your Infobip account

To use Answers, you must have an Infobip account. If you do not have an account, sign up for a free account through one of the following options:

After you get an Infobip account, do one of the following:

  • Book a demo: Book a demo for Answers with our product experts.

  • Purchase: To purchase Answers, contact your Infobip account manager.

    For information about the plans, refer to Pricing plans for products and Answers plans.

Plans

Infobip offers the following plans to use the Answers solution. For information, refer to Pricing plans for products.

To upgrade to a higher plan, contact your Infobip account manager.

 StartGrowScale
Chatbots15Unlimited
Sessions1,000+5,000+30,000+
Channels1UnlimitedUnlimited
Senders11Unlimited
Developer ToolsUnsupportedSupportedSupported
AI engineUnsupportedUnsupportedSupported

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