Answers

 

Chatbot phone conversation mockup
Answers is Infobip chatbot building platform that enables you to build, test, and deploy artificial intelligence and keyword-based chatbots. By deploying chatbots, you can lower your customer support operational costs, and at the same time, increase customer satisfaction by providing support 24/7/365.


As each new day passes by, the number of customer support tickets is increasing, and at the same time, customers are demanding answers to their questions as fast as possible. By automating standardized, low-value inbound tickets, chatbots can blend here as a perfect solution.


Our platform uses in-house built NLP (Natural Language Processing) engine which enables chatbots to understand customer's intent and to provide a fully conversational experience. Additionally, whenever there is a need to escalate a conversation to a live-agent, our solution offers integration with Conversations, Infobip cloud contact center.








 

Features

DRAG AND DROP. CODE FREE INTERFACE


No coding skill required - build and test your chatbot by yourself.

POWERED BY IN-HOUSE AI ENGINE


Our powerful NLP (Natural Language Processing) engine powers your chatbots and makes them understand customers' intent.

CONTEXTUAL LIVE-AGENT TAKEOVER


Transfer the conversation from chatbot to live-agent, using our Conversations interface.

OMNICHANNEL DEPLOYMENT


Deploy your chatbot on any channel you like.

Available channels

 

WhatsApp

Answers Viber icon

Viber

Answers Facebook Messenger

Facebook Messenger

Answers Live chat icon

Live Chat

Answers RCS icon

RCS

Answers SMS icon

SMS

LINE channel in Answers

LINE

HOW TO ENABLE A BOT?

To create and use a chatbot through the Infobip platform, you need credentials. If you already have an Infobip account, log in to our web interface. If you don't have an account, read more on how to create one.