Answers
Generative AI
Answers copilot

Answers copilot

EARLY ACCESS

Answers copilot is a Generative AI (GenAI) feature that enables you to design a chatbot based on textual input (prompts) that you provide. Instead of manually designing the chatbot, use GenAI to automate the process. GenAI uses your prompts to create an outline of the design. You can then customize the design to meet your requirements.

The following are examples of what you can currently do using Answers copilot.

  • Create a new dialog that contains the elements that you specify.
  • Add chatbot elements to a dialog.
  • Remove chatbot elements from a dialog.
Answers copilot feature

Supported GenAI Models

GPT 3.5 Turbo

Prompt

A prompt is a set of textual instructions that you provide to the GenAI to design the chatbot or a part of the chatbot.

Guidelines and best practices

Provide as much information as possible, including the use case and context.

Prompt examples

To design a dialog

  • I want to create a dialog that contains 3 get attribute elements, which ask the first name, last name, and identification number. After these attribute elements, add an API element towards my CRM system, followed by a thank you text element.
  • Create a dialog that would send 3 text messages and close the session.
  • Create a dialog that sends buttons with the following options (go to agent, buy Answers, ask a question).

To design a dialog for a specific use case

  • I am building a chatbot that will be used for an airline company. In this dialog I want to:
    • check lost luggage status.
    • report lost luggage.
    • check my flight terminal.
    • book a ticket.
  • I am building a chatbot that will be used for my customer support automation. In this dialog I want to:
    • provide Q&A.
    • provide an option to redirect the conversation to an agent.

Create a new dialog using Answers copilot

Create a new dialog that contains the elements that you specify in the prompt.

  1. In the dialog side panel, select Create with AI.

    Create a new dialog by using GenAI
  2. In the window that opens, enter the following information.

    • Name your dialog (Optional): This is used as the name of the new dialog. If you do not specify the name, the new dialog is named in sequence. Example: Dialog 1 and Dialog 2.
    • In the Describe the dialog field, enter the instructions to design the new dialog (prompt).
    • In the Select mode of responsefield, select one of the following:
      • Standard: The GenAI uses common chat design patterns to create the dialog. Use this option to get a consistent design for dialogs. If you create multiple dialogs that use the same prompt, the GenAI creates a similar design for each dialog.
      • Creative: Use this option to get varied designs for dialogs. If you create multiple dialogs that use the same prompt, the GenAI creates different designs.
    • In the Select model field, select the GenAI model.
    Configure the prompt and set the options for the copilot dialog
  3. Select Create dialog. You get a notification that the dialog is being created.

    Notification that the dialog is being created

    When the dialog is ready, you get a notification.

    Notification that the dialog is created

    A new dialog that is designed based on the prompt is added to the chatbot.

  4. Update the new dialog as required.

Example

You use GenAI to create a new dialog named Get end user information and the following prompt.

I want to create a dialog that contains 3 get attribute elements, which ask the first name, last name, and identification number. After these attribute elements, add an API element towards my CRM system, followed by a thank you text element.

Example of dialog configuration

The new dialog that is created has 3 Attribute elements, an API element, and a Text element. The dialog is named Get end user information.

The chatbot creates the copilot dialog based on the prompt

The Attribute and Text elements contain the relevant text based on the prompt.

Configure the elements created by the GenAI

Update an existing dialog using Answers copilot

Add or remove chatbot elements from a dialog.

  1. In the dialog that you want to update, select Edit with Answers copilot.

    Edit an existing dialog by using Answers copilot
  2. In the Build side panel > Describe what want to change field, enter the instructions (prompt) to update the dialog. Example: Remove Image element.

    Specify the changes to make
  3. Select Update dialog.

    You get a notification that the dialog is being updated.

    Notification that the dialog is being updated

    When the changes are complete, you get a notification.

    Notification that the dialog has been updated

    The changes are now implemented in the dialog.

Example

In the example shown in the following image, the prompt is Remove Image element.

Update an existing dialog

When you select Update dialog, the Image element is removed from the dialog.

The Image element is removed from the dialog

Need assistance

Explore Infobip tutorials

Encountering issues

Contact our support

What's new? Check out

Release notes

Unsure about a term? See

Glossary

Research panel

Help shape the future of our products
Service Terms & ConditionsPrivacy policyTerms of use