In addition to using Answers to build chatbots, you can integrate Answers with other solutions to create more complex chatbots. You can integrate Answers not only with other Infobip solutions but also with external solutions.
Answers supports integration with the following:
- People: Connect to the Infobip customer data platform, People, to retrieve and update information about end users.
- Conversations: Connect to the Infobip contact center solution, Conversations. When there are complex questions or requests that the chatbot cannot manage, hand over the chat to a human agent.
- External contact center solutions: Connect to third-party Contact Center as a Solution (CCaaS) or Customer Relationship Management (CRM) solutions.
- External solutions: Connect to external platforms and solutions that you have installed from the Infobip marketplace. Example: BigCommerce and VTEX.