Chatbot components

Chatbot Components

Chatbots are made of the following core components:

  • Keywords: Predefined words and phrases that you can use to determine the next step in the chatbot flow.
  • Attributes: Data objects that can capture and store information
  • Intents: Intents define the goal of the end user's conversation with the chatbot.
  • Dialogs: A section of the chatbot that performs a specific task or set of tasks. The entire conversation between the chatbot and the end user is contained in dialogs
  • Elements: Used to perform specific functions, such as sending or receiving messages, processing responses, or adding delay.

Need assistance

Explore Infobip tutorials

Encountering issues

Contact our support

What's new? Check out

Release notes

Unsure about a term? See


Research panel

Help shape the future of our products
Service Terms & ConditionsPrivacy policyTerms of use