Answers
Answers over API

Answers over API

Answers APIs enable you to use your Answers chatbot with other platforms.

Available APIs

The following APIs are available.

Open channel API

EARLY ACCESS

The Open channel API enables you to exchange messages between your messaging platform and your Answers chatbot. You can build your own messaging application and connect it to the chatbot by using the Open channel API.

For more information, refer to the API documentation.

Advantages

  • Instead of being restricted to a specific messaging platform, the API enables you to connect your chatbot to any platform.
  • You do not need to configure the message processing in your platform. You can configure the processing in your chatbot.

Prerequisites

  • Enable Open channel in your Infobip account and configure the Open channel sender.
  • Create an Answers chatbot that uses the Open channel sender.
  • Set up the webhook to receive messages from the chatbot.

How it works

The following image is an overview of how the Infobip Open channel API works.

Process flow

Configure the chatbot

When creating a new chatbot, select the Open channel.

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