Add to your Meta channel offering by enabling your customers to choose a platform with which they are more comfortable. Other Meta channels include Messenger and WhatsApp.
Infobip enables you to communicate with your customers through Instagram Messaging. Focus on connecting with your customer base through one of the popular Meta channels while Infobip takes care of integrating and managing the service.
Give your customers quick reply options from which they can choose to get a precise response.
Set up chatbots to make sure that your chat option is available as the first point of contact for customers to obtain answers to a predefined set of generic queries, no matter the day or time.
Offer your customers the option to transfer seamlessly from a chatbot to a human agent.
Multiple entry points
Choose from several entry points, such as direct messages, messages over Instagram Shop, story mentions, and story replies, for customers to initiate communication with your business.
Offer customers the option to send a variety of content types, including audio, video, and stickers, to communicate with your business.
Insights and tracking
Track when messages are sent and seen to understand how customers react to your communication