Facebook Messenger

Facebook Messenger mockup

Facebook Messenger is a simple channel that enables businesses to communicate with your customers all over the world. Linked to Facebook Business Page and supporting multiple message types, such as text, images, documents, and more. It offers a rich customer experience over various end-user devices.

With 1.3 billion users globally, Facebook Messenger is one of the most popular messaging applications in the world. As an extension of the Facebook platform, it enables end users to easily find official business pages and reach out with questions or issues. With over 20 billion messages exchanged monthly between businesses and users, Facebook Messenger is a must-have channel for any enterprise operating today.

Communication over Facebook Messenger is always initiated by the end user and the business is given 24 hours to respond, which makes Facebook Messenger the perfect channel for customer care and end user inquiries. To help drive end user engagement, various entry points can be used.

Read more on Facebook Messenger entry points.

Facebook Messenger is one of the channels supported over the Infobip platform, Conversations as a Contact Center as a Service, and chatbot building platform, Answers.

 

 

 

Features

Facebook Messenger with Infobip - features