Moments
Moments, our customer engagement solution, is about sending out relevant content derived from important customer information, their interests, and activities.
When you sign up for Moments, you automatically get access to People, our customer data platform, where your customer profiles will be stored. You will be ready to send fully tailored notifications, reminders, promotional content, and more, in no time. But, first, check out the basics in this section, and then let`s get you started!
Features
Visual Builder
A codeless, drag-and-drop tool, Flow allows you to design communication using different channels, time settings, segmented audiences, goals and metrics, and much more.
Omnichannel Capabilities
Multiple channels, one communication flow. Use SMS, Voice, Email, Mobile Push and In-App Messages, WhatsApp, Viber to create interactions for any business scenario.
Behavior-Based Communication
Trigger specific messages and steer the entire communication depending on customer activity.
Inbound Message Flows
Create a dynamic communication that relies on specific end-user responses.
Time Triggered Messages
There are special dates, important dates, due dates, and other significant moments. Use any of them to plan and implement relevant interactions with customers.
Analytics
Measure the conversions every step of the way and adjust your settings and building blocks accordingly, or even pretest the communication using the audience segments or analyzing the funnel.
Connection Between Systems
Integrations are possible via Call API. You can request the information from your system or database and save responses to Flow to help you design the conversation based on that information.
Available Channels
- Apple Messages for Business
- LINE
- Messenger
- MMS
- Mobile Push and In-App Messages
- RCS
- SMS
- Viber
- Voice
Check out all the Flow elements that can be combined with communication channels.
Technical Specifications
The following high-level diagram shows how Moments helps you create engagement and analyze results so that you can plan for improvement.
