Moments
Moments are all about creating a sincere human bond through relevant content derived from important customer information and their interest and activities.
Many standard Moments features have been a part of our visual builder, Flow, for some time, but we are now introducing powerful new possibilities that are available to the Moments users specifically (marked as New). If you are interested and do not have access to these features, we are happy to help via sales@infobip.com.
For scenarios where a one-way communication with customers is all you need, Broadcast would still be the best fit.
Moments are complemented with our People data platform, where customer profiles can be stored and updated, and a number of communication channels.
Features
Visual Builder
A codeless, drag-and-drop tool, Flow allows you to design communication using different channels, time settings, segmented audiences, goals and metrics, and much more.
Omnichannel Capabilities
Multiple channels, one communication flow. Use SMS, Voice, Email, Mobile App Messaging, WhatsApp, Viber to create interaction for any business scenario.
Behavior-Based Communication
Trigger specific messages and steer the entire communication depending on customer activity.
Time Triggered Messages
There are special dates, important dates, due dates, and other significant moments. Use any of them to plan and implement relevant interactions with customers.
Analytics
Measure the conversions every step of the way and adjust your settings and building blocks accordingly, or even pretest the communication using the audience segments or analyzing the funnel.
Connection Between Systems
Integrations are possible via Call API. You can request the information from your system or database and save responses to Flow to help you design the conversation based on that information.
Available channels
 SMS |
 Viber |
 Email |
 Mobile App Messaging |
 WhatsApp |
 Voice |
Check all the Flow elements that can be combined with communication channels.