Flow templates

Flow Templates

To give you an idea of what you can build with the Flow and save you from countless clicks, Flow Templates are available on the Templates page (opens in a new tab).

On the Templates page, the most common cases are extracted and made available by default under the PREDEFINED section, for example, there you will find templates for:

  • Cart abandonment
  • Survey
  • Simple chatbot over Viber
  • Payment and appointment reminders
  • Promotional messages
  • Welcome messages and more.

Besides predefined templates which that can`t be deleted, you can create your own templates. Also, during the process of the flow creation, the list of available templates is shown so that you can jumpstart your building process easier.


You will not be able to open and use templates for channels that have not been set up for you. You need to set up that particular channel in order to use the accompanying template.

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