Our data platform stores all your customer information in one place and activates it within the Infobip products and solutions that you are using. It continuously “supplies” relevant information needed for your behavior-based interaction with customers, and for conversations that happen via contact centers or chatbots, to help you build a meaningful customer journey.
DO YOU HAVE AN INFOBIP ACCOUNT?
Add customer preferences and actions to their profile to design a more tailored communication with your audiences.
Tags and “Do Not Contact list” Management
Organize your audience with tags. Manage subscriptions automatically to avoid sending unwanted messages or mark callers that should be directed to a customer care agent.
All the profiles are automatically merged using the contact address information to prevent duplicates and let you keep your customer base well organized.
Your audience information is stored securely and in accordance with GDPR.