Viber enables end users to communicate with your business through messages, audio, and video calls.

You can choose following solutions for your business:

  • Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
  • Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
  • Viber Business Calls: Enable your customers to call you directly from Viber to your dedicated phone number.

Product comparison

The following table compares Viber Business Messages and Viber Bots:

FeatureDetailsViber Business MessagesViber Bots
MessagingTwo-way messagingYesYes
 Promotional messagesYesNo
Real-time supportLive agent supportYesYes
 Chatbot supportYesYes
Entry pointSearchableYesYes
Available solutionsAnswersYesYes
 Conversations APIYesYes
 Messages APIYesYes
 Viber APIYesYes
Rich messagesCustom keyboardNoYes
ComplianceOpt-inRequired to send notificationsAuto opt-in when customer initiates conversation
* Templates are applicable only for Russia, Belarus, and Ukraine.
** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages.

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