Viber
Viber enables end users to communicate with your business through messages, audio calls, and video calls.
Viber offers the following solutions for customers to communicate with your business:
- Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
Product comparison
The following table compares Viber Business Messages and Viber Bots:
| Feature | Details | Viber Business Messages | Viber Bots |
|---|---|---|---|
| Messaging | Two-way messaging | Yes | Yes |
| Notifications | Yes | No | |
| Promotional messages | Yes | No | |
| Templates | Yes* | No | |
| Real-time Support | Live agent support | Yes | Yes |
| Chatbot support | Yes | Yes | |
| Failover | SMS | No | |
| Entry Point | Searchable | No | Yes |
| Available Solutions | Conversations | Yes | Yes |
| Conversations API | Yes | Yes | |
| Answers | Yes | Yes | |
| Moments | Yes | No | |
| Broadcast | Yes | No | |
| API | Yes | No | |
| Rich Messages | Custom keyboard | No | Yes |
| Carousel | No | Yes | |
| Files | Yes | Yes | |
| Stickers | No | Yes | |
| Location | Yes** | Yes | |
| Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
|
* Templates are applicable only for Russia, Belarus, and Ukraine. ** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages. |
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