Viber
Viber enables end users to communicate with your business through messages, audio, and video calls.
You can choose following solutions for your business:
- Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
- Viber Business Calls: Enable your customers to call you directly from Viber to your dedicated phone number.
Product comparison
The following table compares Viber Business Messages and Viber Bots:
| Feature | Details | Viber Business Messages | Viber Bots |
|---|---|---|---|
| Messaging | Two-way messaging | Yes | Yes |
| Notifications | Yes | No | |
| Promotional messages | Yes | No | |
| Templates | Yes* | No | |
| Real-time support | Live agent support | Yes | Yes |
| Chatbot support | Yes | Yes | |
| Failover | SMS | No | |
| Entry point | Searchable | Yes | Yes |
| Available solutions | Answers | Yes | Yes |
| Broadcast | Yes | No | |
| Conversations | Yes | Yes | |
| Conversations API | Yes | Yes | |
| Messages API | Yes | Yes | |
| Moments | Yes | No | |
| Viber API | Yes | Yes | |
| Rich messages | Custom keyboard | No | Yes |
| Carousel | No | Yes | |
| Files | Yes | Yes | |
| Stickers | No | Yes | |
| Location | Yes** | Yes | |
| Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
| * Templates are applicable only for Russia, Belarus, and Ukraine. ** This message type is not native to Viber Business Messages. However, you can use a workaround in Answers to send Location messages. | |||