Compliance and Guidelines

It is important to implement measures to stay compliant when using Viber channels. Non-compliance may result in being blocked from using the communication channel or being suspended permanently.

Consent

You must obtain consent from recipients before you send them messages. Recipients have the option to opt-out or block your sender.

Promotional Content

The introductory message that you send to customers must not be promotional. Refer to the Viber approval section for more information.

Local Regulations

Some countries have criteria for using Viber as a communication channel or sending messages to other countries. Refer to the Local Regulations and Features section for more information.