Send a message
You can send Viber bot messages only to users who have a valid Viber bot user ID. These IDs are captured when users interact with your bot and stored in People.
To use Broadcast, make sure your audience includes profiles from People or imported contacts that contain valid Viber bot user IDs.
Viber Bots over Answers
Use Viber Bots over the Infobip chatbot building platform, Answers, to build artificial intelligence and keyword-based custom chatbots with automated responses. Use these chatbots as the first point of contact for customers to get answers to a predefined set of queries at any time.
Viber Bots over Conversations
Use Viber Bots over the Infobip cloud contact center solution (CCaaS), Conversations. Provide customers with real-time support through one-on-one conversation with an agent.
Offer customers the option to move their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.
Viber Bots over Broadcast
To send a Viber Bots message over Broadcast, follow these steps:
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Log in to the web interface (opens in a new tab), and go to Moments > Broadcast.
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Select Create broadcast and choose Viber bot as the channel.
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Define your audience:
- Add recipients from People, upload a file containing your audience, or use an existing file. Make sure your imported contacts that contain valid Viber bot user ID.
- For file uploads, see File requirements section.
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Choose your sender and continue to the message setup.
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In the Select to add content field, click to open the design editor.
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Choose the preferred content type.
- Each type supports different formats and limits.
- The preview pane shows how your message will appear to recipients.
Content type What you can include Key limits and recommendations Text Up to 4,000 characters of plain text. Keep messages short and relevant for better readability. Image Image URL ( .jpeg,.png,.gif). Optionally add a message and thumbnail.Max 1 MB on iOS, 3 MB on Android. Thumbnail up to 100 KB. Optional message up to 768 characters. Video Video URL ( .mp4). Optionally add a message and thumbnail.Max size 26 MB, duration 180 seconds. Recommended thumbnail 400 × 400 px, up to 100 KB. Location Latitude and longitude coordinates. Latitude between –90 and 90, longitude between –180 and 180. URL A clickable link that opens in Viber. Max 2,000 characters. Contact Contact name and phone number. Name up to 28 characters. Use the international phone number format with +.File File attachment ( .doc,.docx,.rtf,.dot,.dotx,.odt,.odf,.fodt,.txt,.info,.pdf,.xps,.pdax,.eps,.xls,.xlsx,.ods,.fods,.csv,.xlsm,.xltx).Max 50 MB. File name up to 256 characters. Carousel Multiple cards with custom layout, each containing its own content. Up to 6 cards. Max 6 columns and 7 rows. Background color in hex format. -
Select Done designing.
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Adjust any additional settings as needed.
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Select Continue to preview to see how your message will appear to recipients. Review the broadcast summary, including recipient information, approximate cost, delivery time window, sender details, and any warnings.
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To make changes, select Back to settings. When ready, select Launch to send your broadcast.