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Send Viber Bot messages by using Infobip SaaS solutions.
Viber Bots over Answers
Use Viber Bots over the Infobip chatbot building platform, Answers, to build artificial intelligence and keyword-based custom chatbots with automated responses. Use these chatbots as the first point of contact for customers to get answers to a predefined set of queries at any time.
Viber Bots over Conversations
Use Viber Bots over the Infobip cloud contact center solution (CCaaS), Conversations. Provide customers with real-time support through one-on-one conversation with an agent.
Offer customers the option to move their chat from a chatbot to a live agent. Live agents can handle requests that a chatbot may not be able to handle.