Settings
Message scheduling
Define exact date and time for your campaigns according to your needs. This feature comes in handy when you don’t want to disturb your customers during the night, or you want to send messages only during a specific period for optimal conversion.
Send-Time Optimization is the feature which enables you to optimize Broadcast to be delivered when your users are most likely to read and react to the messages. For more details, check out STO docs.
Tracking and reporting
The links we include in promotional messages, instructions, and notifications, are often long and unsightly. Research has shown that end users don’t prefer to click on long URLs with a lot of parameters. They find them untrustworthy and even consider them as spam.
If you are using an SMS channel, you should be cautious with the message length and used characters. When you include a long URL, an SMS can be sent as two or even more messages thus generating additional costs to you.
On top of all of that, if you cannot measure results and clicks, how will you improve your strategy and communication? In addition to shortening, you can use tracking options to see which of your end users clicked on the links you sent in your messages.
Available tracking channels
- SMS
- RCS
- Viber
Data payload
The data payload provides the ability to send additional data along with a message. This data can be any placeholder that can also be used in the content of a message. The Push channel contains the MSISDN (cell phone number) by default, and it is set as the data payload due to the technical implementation of the Push channel.
User roles
In addition to the standard roles, there are 2 specific roles designed only for Broadcast.
To enable them, go to Left menu → Account → User profile → Roles → General roles.
Maker (Campaign Content Creator)
Assign this role to person who is creating campaigns content and audience.
Checker (Campaign Approval Manager)
Assign this role to person who ensures the quality of campaigns, and launches them.
Advanced settings
Message sending speed
The sending speed can be set for each broadcast. For example, if you’re sending a promo campaign and the goal is for customers to place orders through your call center, this can cause backups and long call wait times. To avoid this, send a broadcast with as many messages as your call center can manage within a given timeframe.
The sending speed can be set, and a limited amount of messages will be sent periodically. For example, 1000 messages per hour.
Available time units are:
- Minutes
- Hours
- Days
Validity period
There is a specific time period for messages, regardless of the channel, during which the system will try to deliver them. For example, when you want to send a broadcast to your audience and some users have their cell phones turned off, the system will retry delivery to these users until the validity period passes.
The default and also the maximum validity period is 48 hours.