Turn customer journey data into revenue-driving intelligence
AgentOS Insights unifies analytics across marketing campaigns, AI agents, and human support to show you what customers want, where they struggle, and exactly how to keep them moving toward conversion.
Your analytics tell you what’s broken‚ not how to fix it
Traditional analytics leave you stuck
Dashboards without diagnosis
Metrics drop, but finding the root cause takes hours.
Clicks without context
You see task completions, not whether customers achieved their goals.
Siloed data
Marketing, chatbot, and contact center analytics exist in separate systems.
Reactive insights
By the time you spot issues, revenue is already lost.
AgentOS Insights detects the issue, diagnoses the cause, and delivers the fix.
Automated journey intelligence
that tells you what to fix‚ and how
AgentOS Insights continuously monitors your customer journeys across delivery,
engagement, AI quality, operations, and outcomes. When issues strike, you get:
Root cause diagnosis
Root cause diagnosis
Uncover the real reasons behind performance trends. Not just alerts that conversion dropped, but why it happened.
Business impact analysis
Get quantified impact instantly, whether conversion loss, cost impact, or CX damage. Know exactly what each issue costs your business and prioritize fixes.
Specific recommended fixes
Receive clear recommendations on what to do next. Plain-language actions your team can deploy immediately.
Unified analytics across every touchpoint
One view across marketing, AI agents, chatbots, and human support. No more switching platforms or stitching data together.
Built into AgentOS
AgentOS Insights is natively connected to the AgentOS stack, which means you don’t have to stitch together analytics across tools. It monitors delivery and engagement signals alongside AI quality and operational outcomes, then surfaces root cause diagnosis, business impact, and recommended fixes in one unified view.
Follows performance across journeys with consistent context and identifiers across touchpoints.
Links journey outcomes to AI agent behavior with auditability and traceability.
Turns omnichannel delivery signals into actionable journey fixes (e.g., session expiry, delivery failures).
How AgentOS Insights works: Example scenarios
eCommerce marketing campaign
Challenge:
Black Friday campaign converting 15% lower than expected
Contact center escalation spike
Challenge:
40% increase in escalations on “Password Reset” topic
Sales booking
Challenge:
50% of inbound leads not completing demo booking form
Traditional analytics vs. AgentOS Insights
| Without AgentOS Insights | With AgentOS Insights |
|---|---|
| Conversion dropped 15%, spend 3 hours finding why | Conversion dropped 15%, root cause: WhatsApp sessions expired‚ fix deployed in 10 minutes |
| Dashboards show what broke, not how to fix it | Get the problem, automated diagnosis with recommended fix |
| Measure clicks and completions | Measure true customer success and goal achievement |
| Switch between multiple platforms to understand one customer journey | Track entire journey across marketing, AI, and support with one interaction ID |
| Spot decrease in leads | Simplify initial flow |
What powers AgentOS insights
Journey intelligence engine
Continuous journey monitoring and diagnosis
The journey intelligence engine continuously monitors health indicators across delivery, engagement, AI quality, operations, and customer outcomes, expanding coverage as your needs evolve. Every detected issue includes:
- Root cause explanation in plain language
- Business impact quantification (conversion, CX)
- Exact journey step and channel where issue occurred
- Recommended fix with deployment instructions
Demand & outcome intelligence
AI-powered intent detection and goal verification
Traditional analytics measure clicks. AgentOS Insights measures customer success. How it works:
- Natural language processing analyzes conversations across chatbots, AI agents, and campaigns to identify customer intent
- Automatic topic clustering categorizes requests without manual tagging, adapting to new topics as they emerge
- Outcome verification evaluates whether the customer’s intended goal was achieved, not just whether they completed steps
- Success scoring measures resolution rate based on actual outcomes: refund processed, account created, booking confirmed
Unified analytics across AgentOS stack
Cross-channel data integration and journey tracking
Because it sits inside AgentOS, Insights connects signals from marketing automation, AI agents, chatbots, and contact center into a single source of truth. What you get:
- Single interaction ID: Track every customer from first touchpoint to final outcome without complex data stitching
- 15+ channel coverage: SMS, WhatsApp, email, voice, RCS, push, in-app, web chat, social media, and more
- Complete audit trails: Full interaction history with timestamps and channel attribution for compliance
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Custom dashboards: Configure analytics views for your specific KPIs and business needs
No more data silos. One source of truth
Built for every role driving customer success
Insights brings marketing, sales, and support onto the same metrics, so every team optimizes the same customer journey, not separate dashboards.
FAQs
See what your customers actually want‚ and whether they get it
AgentOS delivers it.