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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Viber Business

Rich, Engaging Experiences with Viber for Business

The secure and easy way to communicate with your customers. Reach 1 BN users worldwide with branded, rich Viber business messages.

Connect to Viber for Business with Infobip

Enrich the customer messaging experience with Viber for Business

Customers want personalized one-on-one experiences with the brands they love. Using your verified business account, you can send timely notifications, create engaging offers, or provide real-time customer support.

Use your branded profile to send targeted messages and gain insight into campaign analytics 

Enterprises can deliver three types of business messages through Viber to their customers:

  • Customer Care

    Infobip’s contact center solution, Conversations, enables agents to provide quick, conversational support in real time.

    • Gain full insight into chat history 

    • Have one-on-one conversations 

    • Assist more than one customer at a time over chat 

    • Get instant feedback 

  • Increase conversion rates with rich Viber campaigns

    Learn how to create promotional campaigns to increase online store orders and set automatic reminders.

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  • Send Personalized Loan Offer

    Boost conversions and engagement by sending targeted, personalized offers to your customers using two-way communication.

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  • Arrange Meetings With Your Customers

    Gather information from your customers, such as preferred dates and times, to easily arrange meetings using Viber and Conversations.

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  • Send Campaign reminders using failover

    Ensure message delivery and increase conversion rates for your targeted promo campaigns by combining Viber with SMS as a failover channel.

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How to Connect to Viber for Business with Infobip

Using Infobip’s platform, enterprises can setup automatic messages, gain insights into campaign analytics and track the success of their marketing efforts.

Infobip API

Use any programmable language to easily integrate various communication channels and modules into your business workflows.

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Infobip Web Interface

Build customer journeys easily with drag and drop automated workflows and create detailed profiles to personalize customer communication.

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The Infobip Advantage

  • Local, Globally

    Our local presence enables us to react faster and have everyday interactions with our customers, providing solutions in-line with their needs, local requirements and based on proven best-practices.

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  • Scalable, Fast and Flexible Solutions

    Our solutions are created to adapt to the constantly changing market and communication trends at speeds and levels of precision and personalization that only an in-house solution can offer.

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  • Own Infrastructure

    Our infrastructure easily scales horizontally, leveraging the hybrid cloud model to never run out of resources. 

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  • Remarkable Customer Experience

    We will help you get up and running in no time, whether it’s assisting with integrations, messaging best practices or solutions consultancy.

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  • Start Sending Viber Business Messages Today 

    The secure and easy way to communicate with your customers. Reach 1 BN users worldwide with branded, rich Viber business messages.