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Transform your communication globally

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Boost conversion and increase customer loyalty

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Deliver a fast, convenient patient experience in-person or at home

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Craft end-to-end customer journeys with Viber for Business

The ideal channel for building closer customer relationships. Enable one-to-one marketing and drive conversions in 190+ countries with Viber business messaging solutions.

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Build memorable customer journeys with Viber for Business

Viber’s rich features and widespread use enable you to engage with customers all over the world in vibrant and memorable ways.

1 bn+

users in 190+ countries.

44+

languages supported.

8,500+

brands choose Viber Business Messages.

Achieve better results with Viber for Business

Communicate at scale

Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love.

Improve customer satisfaction

From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out.

Boost engagement

Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox.

Implement flexible and cost-effective messaging throughout the customer journey

Viber Business Messages

Create engaging one-to-one interactions on your customers’ favorite messaging app with images, video, and file sharing for a convenient and memorable experience.

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Viber Bots

Deploy chatbots that work for you 24/7 – driving engagement, generating leads, and providing answers to common queries.

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Start meaningful customer conversations with a messaging solution for every use case

Promotional messages

Viber’s unique engagement features, which include interactive buttons, images, videos, stickers, and attachments, can help you create compelling campaigns and boost conversion rates.

Personalized promotions and discounts
Engaging product messaging with rich media
Back-in-stock alerts
Loyalty club welcome messages
Re-engagement campaigns and renewal reminders

Transactional messages and notifications

Ensure that your customers always receive important notifications, including one-time passwords (OTPs), alerts, and reminders.

Transaction and payment notifications
Shipping and delivery notifications
Event reminders

Conversational customer support

Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution.

Easy troubleshooting with one-to-one conversations or chatbots
Account and service sign-up and quick verification
Sales support and lead nurturing
Collecting feedback and reviews

Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction

Yespo: 459% revenue growth using Viber via Infobip’s wholesale solution

17x
more Viber messages
459%
revenue growth

Primer Group: Boosting sales by 225% using Viber

225%
increase in sales

LEAP Summit: Improving attendee experience with Viber and SMS

50%
decrease in queries

ShoeBeDo: 4x order increase through personalized Viber communications

4x
increase in orders

use infobip_sdk::api::sms::SmsClient; use infobip_sdk::configuration::{ApiKey, Configuration}; use infobip_sdk::model::sms::{Destination, Message, SendRequestBody}; #[tokio::main] async fn main() { let config = Configuration::with_api_key( “<your-base-url>”.into(), ApiKey::new(“your-api-key”.into()), ); let sms_client = SmsClient::with_configuration(config); let mut message = Message::new(vec![Destination::new(“41793026727”)]); message.text = Some(“Hello from Infobip API Rust SDK!”.into()); message.from = Some(“InfoSMS”.into()); let request_body = SendRequestBody::new(vec![message]); let response = sms_client.send(request_body).await.unwrap(); println!(“{:?}”, response) }

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package main import ( “context” “fmt” “github.com/infobip-community/infobip-api-go-sdk/v3/pkg/infobip” “github.com/infobip-community/infobip-api-go-sdk/v3/pkg/infobip/models” ) func main() { baseURL := “your-base-URL” apiKey := “your-api-key” client, _ := infobip.NewClient(baseURL, apiKey) msg := models.SMSMsg{ Destinations: []models.SMSDestination{ {To: “41793026727”}, }, From: “InfoSMS”, Text: “Hello from Infobip Go SDK!”, } req := models.SendSMSRequest{ Messages: []models.SMSMsg{msg}, } resp, respDetails, _ := client.SMS.Send(context.Background(), req) fmt.Printf(“Sent message: %+v\n”, resp) fmt.Printf(“HTTP response: %d\n”, respDetails.HTTPResponse.StatusCode) }

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use infobip_sdk::api::whatsapp::WhatsappClient; use infobip_sdk::configuration::{ApiKey, Configuration}; use infobip_sdk::model::whatsapp::{Destination, Message, SendRequestBody}; #[tokio::main] async fn main() { // fake example code let config = Configuration::with_api_key( “<your-base-url>”.into(), ApiKey::new(“your-api-key”.into()), ); let whatsapp_client = WhatsappClient::with_configuration(config); let mut message = Message::new(vec![Destination::new(“41793026727”)]); message.text = Some(“Hello from Infobip API Rust SDK!”.into()); message.from = Some(“InfoSMS”.into()); let request_body = SendRequestBody::new(vec![message]); let response = whatsapp_client.send(request_body).await.unwrap(); println!(“{:?}”, response) }

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package main import ( “fmt” “strings” “net/http” “io/ioutil” ) func main() { url := “https://%7BbaseUrl%7D/whatsapp/1/message/text” method := “POST” payload := strings.NewReader(`{“from”:”441134960000″,”to”:”441134960001″,”messageId”:”a28dd97c-1ffb-4fcf-99f1-0b557ed381da”,”content”:{“text”:”Some text”},”callbackData”:”Callback data”,”notifyUrl”:”https://www.example.com/whatsapp”}`) client := &http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil { fmt.Println(err) return } req.Header.Add(“Authorization”, “{authorization}”) req.Header.Add(“Content-Type”, “application/json”) req.Header.Add(“Accept”, “application/json”) res, err := client.Do(req) if err != nil { fmt.Println(err) return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil { fmt.Println(err) return } fmt.Println(string(body)) }

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Easily connect to the Viber Business Messages API

Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions.

Choice of a basic or fully featured API
Rich engagement functions
Clear API documentation
Developer support

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Integrate and grow with the right apps

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Learn more about Viber for Business

August 1, 2024

A quick guide to Viber chatbots and how to build one

Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

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April 18, 2024

Transform your business communication with Viber Business Calls

Improve customer satisfaction with Viber Business Calls. Find out how to provide exceptional service and personalized interactions.

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May 12, 2023

Infobip x Rakuten Viber – working together for seamless customer experiences

How is Viber helping to create direct interactions between businesses and customers? And how can businesses build trust along the way? Find out this and more.

Blog conversational commerce CX Viber for Business

May 8, 2023

How co-creation through partnerships enables conversational experiences

Find out how our partnership with Croatian Telecom and Rakuten Viber enables brands to deliver conversational experiences.

Blog Partnership Trends and Insights Viber for Business

Recognition That Drives Connections

Infobip becomes Platinum Partner of Rakuten Viber

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