Craft end-to-end customer journeys with Viber for Business

The ideal channel for building closer customer relationships. Enable one-to-one marketing and drive conversions in 190+ countries with Viber business messaging solutions.

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Build memorable customer journeys with Viber for Business

Viber’s rich features and widespread use enable you to engage with customers all over the world in vibrant and memorable ways.

1 billion

users in 190+ countries.

44+

languages supported.

8,500+

brands choose Viber Business Messages.

Achieve better results with Viber for Business

Communicate at scale

Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love.

Improve customer satisfaction

From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out.

Boost engagement

Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox.

Implement flexible and cost-effective messaging throughout the customer journey

Viber Business Messages

Create engaging one-to-one interactions on your customers’ favorite messaging app with images, video, and file sharing for a convenient and memorable experience.

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Viber Bots

Deploy chatbots that work for you 24/7 – driving engagement, generating leads, and providing answers to common queries.

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Start meaningful customer conversations with a messaging solution for every use case

Promotional messages

Create compelling campaigns and boost conversion rates with Viber’s unique engagement features including interactive buttons, images, videos, stickers, and attachments.

Personalized promotions and discounts
Engaging product messaging with rich media
Back in stock alerts
Loyalty club welcome messages
Re-engagement campaigns and renewal reminders

Transactional messages and notifications

Ensure that your customers always receive important notifications including one-time-passwords (OTPs), alerts, and reminders.

Transaction and payment notifications
Shipping and delivery notifications
Event reminders

Viber transactional messages and notification examples

Conversational customer support

Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution.

Easy troubleshooting with one-to-one conversations or chatbots
Account and service sign-up and quick verification
Sales support and lead nurturing
Collecting feedback and reviews

Craft the entire customer journey on a single app

Acquire

Attract potential customers with versatile chatbots and attention-grabbing messages that include rich content and interactive buttons.

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Grow

Boost conversions with personalized promotional messages and keep customers updated with real-time transaction and service notifications.

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Retain

Re-engage customers and offer always-on support to increase brand loyalty, reduce churn, and maximize positive brand reviews.

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Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction

Imagine CX: Fueling partnership success with tailored communication innovations over Oracle

193% increase in potential clients

5% contribution to sales

Partnership

Apollo 24|7: Digitally transforming the healthcare CX with a unified omnichannel approach

95% omnichannel message delivery rate

15% higher conversion rate

MMDSmart: 4.5x revenue growth with SMS and Number Lookup

4.5x revenue increase

5x traffic boost

		
			{
   "from": "string",
   "to": "string",
   "messageId": "string",
   "content": {
     "text": "string",
     "mediaUrl": "string",
     "thumbnailUrl": "string",
     "mediaDuration": 1,
     "buttonTitle": "string"
   },
   "callbackData": "string",
   "trackingData": "string",
   "smsFailover": {
     "from": "myFailoverSender",
     "text": "This message was sent over SMS.",
     "validityPeriod": 15,
     "validityPeriodTimeUnit": "MINUTES"
   },
   "notifyUrl": "string",
   "urlOptions": {
     "shortenUrl": true,
     "trackClicks": true,
     "trackingUrl": "string",
     "removeProtocol": false,
     "customDomain": "string"
   }
 }
							
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			curl -L -g -X POST 'https://{baseUrl}/viber/1/message/video' \
 -H 'Authorization: {authorization}' \
 -H 'Content-Type: application/json' \
 -H 'Accept: application/json' \
 --data-raw '{
   "from": "string",
   "to": "string",
   "messageId": "string",
   "content": {
     "text": "string",
     "mediaUrl": "string",
     "thumbnailUrl": "string",
     "mediaDuration": 1,
     "buttonTitle": "string"
   },
   "callbackData": "string",
   "trackingData": "string",
   "smsFailover": {
     "from": "myFailoverSender",
     "text": "This message was sent over SMS.",
     "validityPeriod": 15,
     "validityPeriodTimeUnit": "MINUTES"
   },
   "notifyUrl": "string",
   "urlOptions": {
     "shortenUrl": true,
     "trackClicks": true,
     "trackingUrl": "string",
     "removeProtocol": false,
     "customDomain": "string"
   }
 }'
							
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			OkHttpClient client = new OkHttpClient().newBuilder()
     .build();
 MediaType mediaType = MediaType.parse("application/json");
 RequestBody body = RequestBody.create(mediaType, "{\"from\":\"string\",\"to\":\"string\",\"messageId\":\"string\",\"content\":{\"text\":\"string\",\"mediaUrl\":\"string\",\"thumbnailUrl\":\"string\",\"mediaDuration\":1,\"buttonTitle\":\"string\"},\"callbackData\":\"string\",\"trackingData\":\"string\",\"smsFailover\":{\"from\":\"myFailoverSender\",\"text\":\"This message was sent over SMS.\",\"validityPeriod\":15,\"validityPeriodTimeUnit\":\"MINUTES\"},\"notifyUrl\":\"string\",\"urlOptions\":{\"shortenUrl\":true,\"trackClicks\":true,\"trackingUrl\":\"string\",\"removeProtocol\":false,\"customDomain\":\"string\"}}");
 Request request = new Request.Builder()
     .url("https://{baseUrl}/viber/1/message/video")
     .method("POST", body)
     .addHeader("Authorization", "{authorization}")
     .addHeader("Content-Type", "application/json")
     .addHeader("Accept", "application/json")
     .build();
 Response response = client.newCall(request).execute();
							
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			var client = new RestClient("https://{baseUrl}/viber/1/message/video");
 client.Timeout = -1;
 var request = new RestRequest(Method.POST);
 request.AddHeader("Authorization", "{authorization}");
 request.AddHeader("Content-Type", "application/json");
 request.AddHeader("Accept", "application/json");
 var body = @"{""from"":""string"",""to"":""string"",""messageId"":""string"",""content"":{""text"":""string"",""mediaUrl"":""string"",""thumbnailUrl"":""string"",""mediaDuration"":1,""buttonTitle"":""string""},""callbackData"":""string"",""trackingData"":""string"",""smsFailover"":{""from"":""myFailoverSender"",""text"":""This message was sent over SMS."",""validityPeriod"":15,""validityPeriodTimeUnit"":""MINUTES""},""notifyUrl"":""string"",""urlOptions"":{""shortenUrl"":true,""trackClicks"":true,""trackingUrl"":""string"",""removeProtocol"":false,""customDomain"":""string""}}";
 request.AddParameter("application/json", body,  ParameterType.RequestBody);
 IRestResponse response = client.Execute(request);
 Console.WriteLine(response.Content);
							
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			package main
 import (
     "fmt"
     "strings"
     "net/http"
     "io/ioutil"
 )
 func main() {
 <code>url := "https://%7BbaseUrl%7D/viber/1/message/video" method := "POST" payload := strings.NewReader(`{"from":"string","to":"string","messageId":"string","content":{"text":"string","mediaUrl":"string","thumbnailUrl":"string","mediaDuration":1,"buttonTitle":"string"},"callbackData":"string","trackingData":"string","smsFailover":{"from":"myFailoverSender","text":"This message was sent over SMS.","validityPeriod":15,"validityPeriodTimeUnit":"MINUTES"},"notifyUrl":"string","urlOptions":{"shortenUrl":true,"trackClicks":true,"trackingUrl":"string","removeProtocol":false,"customDomain":"string"}}`) client := &amp;http.Client { } req, err := http.NewRequest(method, url, payload) if err != nil {     fmt.Println(err)     return } req.Header.Add("Authorization", "{authorization}") req.Header.Add("Content-Type", "application/json") req.Header.Add("Accept", "application/json") res, err := client.Do(req) if err != nil {     fmt.Println(err)     return } defer res.Body.Close() body, err := ioutil.ReadAll(res.Body) if err != nil {     fmt.Println(err)     return } fmt.Println(string(body))</code>
 }
							
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			import http.client
 import json
 conn = http.client.HTTPSConnection("{baseUrl}")
 payload = json.dumps({
     "from": "string",
     "to": "string",
     "messageId": "string",
     "content": {
         "text": "string",
         "mediaUrl": "string",
         "thumbnailUrl": "string",
         "mediaDuration": 1,
         "buttonTitle": "string"
     },
     "callbackData": "string",
     "trackingData": "string",
     "smsFailover": {
         "from": "myFailoverSender",
         "text": "This message was sent over SMS.",
         "validityPeriod": 15,
         "validityPeriodTimeUnit": "MINUTES"
     },
     "notifyUrl": "string",
     "urlOptions": {
         "shortenUrl": True,
         "trackClicks": True,
         "trackingUrl": "string",
         "removeProtocol": False,
         "customDomain": "string"
     }
 })
 headers = {
     'Authorization': '{authorization}',
     'Content-Type': 'application/json',
     'Accept': 'application/json'
 }
 conn.request("POST", "/viber/1/message/video", payload, headers)
 res = conn.getresponse()
 data = res.read()
 print(data.decode("utf-8"))
							
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			&lt;?php
 $curl = curl_init();
 curl_setopt_array($curl, array(
     CURLOPT_URL =&gt; 'https://%7BbaseUrl%7D/viber/1/message/video',
     CURLOPT_RETURNTRANSFER =&gt; true,
     CURLOPT_ENCODING =&gt; '',
     CURLOPT_MAXREDIRS =&gt; 10,
     CURLOPT_TIMEOUT =&gt; 0,
     CURLOPT_FOLLOWLOCATION =&gt; true,
     CURLOPT_HTTP_VERSION =&gt; CURL_HTTP_VERSION_1_1,
     CURLOPT_CUSTOMREQUEST =&gt; 'POST',
     CURLOPT_POSTFIELDS =&gt;'{"from":"string","to":"string","messageId":"string","content":{"text":"string","mediaUrl":"string","thumbnailUrl":"string","mediaDuration":1,"buttonTitle":"string"},"callbackData":"string","trackingData":"string","smsFailover":{"from":"myFailoverSender","text":"This message was sent over SMS.","validityPeriod":15,"validityPeriodTimeUnit":"MINUTES"},"notifyUrl":"string","urlOptions":{"shortenUrl":true,"trackClicks":true,"trackingUrl":"string","removeProtocol":false,"customDomain":"string"}}',
     CURLOPT_HTTPHEADER =&gt; array(
         'Authorization: {authorization}',
         'Content-Type: application/json',
         'Accept: application/json'
     ),
 ));
 $response = curl_exec($curl);
 curl_close($curl);
 echo $response;
							
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			var settings = {
     "url": "https://{baseUrl}/viber/1/message/video",
     "method": "POST",
     "timeout": 0,
     "headers": {
         "Authorization": "{authorization}",
         "Content-Type": "application/json",
         "Accept": "application/json"
     },
     "data": JSON.stringify({
         "from": "string",
         "to": "string",
         "messageId": "string",
         "content": {
             "text": "string",
             "mediaUrl": "string",
             "thumbnailUrl": "string",
             "mediaDuration": 1,
             "buttonTitle": "string"
         },
         "callbackData": "string",
         "trackingData": "string",
         "smsFailover": {
             "from": "myFailoverSender",
             "text": "This message was sent over SMS.",
             "validityPeriod": 15,
             "validityPeriodTimeUnit": "MINUTES"
         },
         "notifyUrl": "string",
         "urlOptions": {
             "shortenUrl": true,
             "trackClicks": true,
             "trackingUrl": "string",
             "removeProtocol": false,
             "customDomain": "string"
         }
     }),
 };
 $.ajax(settings).done(function (response) {
     console.log(response);
 });
							
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			var https = require('follow-redirects').https;
 var fs = require('fs');
 var options = {
     'method': 'POST',
     'hostname': '{baseUrl}',
     'path': '/viber/1/message/video',
     'headers': {
         'Authorization': '{authorization}',
         'Content-Type': 'application/json',
         'Accept': 'application/json'
     },
     'maxRedirects': 20
 };
 var req = https.request(options, function (res) {
     var chunks = [];
 <code>res.on("data", function (chunk) {     chunks.push(chunk); }); res.on("end", function (chunk) {     var body = Buffer.concat(chunks);     console.log(body.toString()); }); res.on("error", function (error) {     console.error(error); });</code>
 });
 var postData = JSON.stringify({
     "from": "string",
     "to": "string",
     "messageId": "string",
     "content": {
         "text": "string",
         "mediaUrl": "string",
         "thumbnailUrl": "string",
         "mediaDuration": 1,
         "buttonTitle": "string"
     },
     "callbackData": "string",
     "trackingData": "string",
     "smsFailover": {
         "from": "myFailoverSender",
         "text": "This message was sent over SMS.",
         "validityPeriod": 15,
         "validityPeriodTimeUnit": "MINUTES"
     },
     "notifyUrl": "string",
     "urlOptions": {
         "shortenUrl": true,
         "trackClicks": true,
         "trackingUrl": "string",
         "removeProtocol": false,
         "customDomain": "string"
     }
 });
 req.write(postData);
 req.end();
							
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			require "uri"
 require "json"
 require "net/http"
 url = URI("https://{baseUrl}/viber/1/message/video")
 https = Net::HTTP.new(url.host, url.port)
 https.use_ssl = true
 request = Net::HTTP::Post.new(url)
 request["Authorization"] = "{authorization}"
 request["Content-Type"] = "application/json"
 request["Accept"] = "application/json"
 request.body = JSON.dump({
     "from": "string",
     "to": "string",
     "messageId": "string",
     "content": {
         "text": "string",
         "mediaUrl": "string",
         "thumbnailUrl": "string",
         "mediaDuration": 1,
         "buttonTitle": "string"
     },
     "callbackData": "string",
     "trackingData": "string",
     "smsFailover": {
         "from": "myFailoverSender",
         "text": "This message was sent over SMS.",
         "validityPeriod": 15,
         "validityPeriodTimeUnit": "MINUTES"
     },
     "notifyUrl": "string",
     "urlOptions": {
         "shortenUrl": true,
         "trackClicks": true,
         "trackingUrl": "string",
         "removeProtocol": false,
         "customDomain": "string"
     }
 })
 response = https.request(request)
 puts response.read_body
							
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Easily connect to the Viber Business Messages API

Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions.

Choice of a basic or fully featured API
Rich engagement functions
Clear API documentation
Developer support

Explore API docs

Integrate and grow with the right apps

With our wide range of integration options, you can build your communication strategy with Viber on your existing systems.

Click here to access all Viber integrations

Speak to us about using Viber Business Messages with your existing systems

Automate Viber messages from your existing CRM and third-party platforms for event-triggered notifications, promotional messages, reminders and much more.

Contact an expert

Harness over 15 years of experience with the world’s best connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

Contact an expert

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

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February 6, 2023

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Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

November 22, 2022

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