Craft end-to-end customer journeys with Viber for Business

The ideal channel for building closer customer relationships. Enable one-to-one marketing and drive conversions in 190+ countries with Viber business messaging solutions.

Build memorable customer journeys with Viber for Business

Viber’s rich features and widespread use enable you to engage with customers all over the world in vibrant and memorable ways.

1 billion

users in 190+ countries.


languages supported.


brands choose Viber Business Messages.

Achieve better results with Viber for Business

Communicate at scale

Switch to Viber to benefit from the reduced cost, wider reach, reliable fail-over, and helpful automation options available with the messaging app that your customers love.

Improve customer satisfaction

From conversational interactions between customers and agents, to chatbots providing 24/7 support, Viber for Business helps you provide the service that makes you stand out.

Boost engagement

Create memorable experiences at every stage of the customer journey with personalized promotional messages, and transactional messages that deliver crucial information direct to your customers’ inbox.

Implement flexible and cost-effective messaging throughout the customer journey

Viber Business Messages

Create engaging one-to-one interactions on your customers’ favorite messaging app with images, video, and file sharing for a convenient and memorable experience.

Viber Bots

Deploy chatbots that work for you 24/7 – driving engagement, generating leads, and providing answers to common queries.

Start meaningful customer conversations with a messaging solution for every use case

Promotional messages

Create compelling campaigns and boost conversion rates with Viber’s unique engagement features including interactive buttons, images, videos, stickers, and attachments.

  • Personalized promotions and discounts
  • Engaging product messaging with rich media
  • Back in stock alerts
  • Loyalty club welcome messages
  • Re-engagement campaigns and renewal reminders
Viber promotional message examples

Transactional messages and notifications

Ensure that your customers always receive important notifications including one-time-passwords (OTPs), alerts, and reminders.

  • Transaction and payment notifications
  • Shipping and delivery notifications
  • Event reminders
Viber transactional messages and notification examples

Conversational customer support

Provide superior customer support at every stage of the customer journey with two-way communication that can include multiple file types and rich media content for efficient issue resolution.

  • Easy troubleshooting with one-to-one conversations or chatbots
  • Account and service sign-up and quick verification
  • Sales support and lead nurturing
  • Collecting feedback and reviews
Viber customer support example

Craft the entire customer journey on a single app


Attract potential customers with versatile chatbots and attention-grabbing messages that include rich content and interactive buttons.


Boost conversions with personalized promotional messages and keep customers updated with real-time transaction and service notifications.


Re-engage customers and offer always-on support to increase brand loyalty, reduce churn, and maximize positive brand reviews.  

Learn how top brands are using Viber Business Messages to drive sales and improve customer satisfaction

Easily connect to the Viber Business Messages API

Benefit from the versatility of Viber Business Messages and build rich, cost effective, and scalable messaging solutions.

  • Choice of a basic or fully featured API
  • Rich engagement functions
  • Clear API documentation
  • Developer support

Speak to us about using Viber Business Messages with your existing systems

Automate Viber messages from your existing CRM and third-party platforms for event-triggered notifications, promotional messages, reminders and much more.

Contact an expert

Harness over 15 years of experience with the world’s best connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

Learn more about Viber for Business

Ready to start using Viber Business Messages?

Get connected and start your Viber journey