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Simplifying the Global Complexity of Communication

Create experiences customers value to securely engage, convert, support and retain them.

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Customer Engagement
Communication Channels
Platform and Connectivity
Solutions
Solutions
Create Memorable Customer Experiences

Solutions refined over 12 years and 40,000 customers, blending customer experience, technology and data.

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Solutions
Industries
Partnerships
INFOBIP PARTNER CONNECT PROGRAM
Your business. Just more of it.

Increase your solutions portfolio with the Infobip CPaaS and CCaaS solution. Benefit from the added value brought by our communication platform for enterprise customer engagement, authentication, and security. Amplify your customer’s digital transformation journey with Infobip.

HUBS
Telecoms
Telecoms
Maximize your revenue with Infobip

We are a trusted partner in expanding business messaging, bringing new revenue and building enterprise relationships with top-notch customer experience.

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Telecom solutions
Resources
RESOURCES
Get better by example and experience

Real-world Insights, events and case studies to learn and adapt to your needs.

Hubs

Make it Personal,
with Viber for
Business

Build memorable, branded customer journeys and reach users in over 190 countries worldwide.

VIBER FOR BUSINESS

Start a memorable dialog

Offer personalized one-on-one experiences, and grow your business along the way.

OFFER A RICH EXPERIENCE

Make your mark from the start

Deliver personalized one-on-one experiences – to every inbox!  Use Viber’s rich media messaging options to brand your presence and impress from the first message. 

NOTIFY SAFELY

Build trust by putting security first

Get your verified Blue Tick and start building relationships based on trust. Share important updates, reminders, and alerts – safe in the knowledge that your communications are end-to-end encrypted and GDPR compliant.

GO PROMO

Deliver results through targeted campaigns

Got news on a product launch, special deal, or loyalty program? Promote your offering and boost your sales by designing high-performing automated campaigns in just a couple of clicks. Send. Track. Analyze. Optimize. Repeat. 

SMS FAILOVER

Guaranteed delivery

When WiFi is not available, Viber switches to SMS, ensuring your message gets delivered on time, every time. 

SUPPORT WITH CHAT OR CALL

Customer service their way

Some customers want to chat. Others prefer to call. Provide personalized support on your customers’ terms with a 24/7 chatbot or direct contact with an agent. 

CONNECT YOUR WAY

As you like it 

Integrate Viber API into your existing system. Open the door to true omnichannel customer engagement with Infobip Moments, Conversations, and Answers

“Having Infobip as our global messaging provider helped us achieve higher reliability and delivery rates. They helped us address one of our biggest pain points and improve member satisfaction by implementing Viber as a new channel for our users. ”

— Erwann Robin Product Manager at BlaBlaCar

“Introducing Viber through Infobip was a great success for our bank. It really influenced our sales results and for some campaigns we increased sales leads by 30%. We are now pioneering the use of chat apps for transactional content. We are also pleased with the 50% increase in response time compared to our previous solution provider.”

— Miraš Đelošević Head of Sales Network Coordination and Contact Center Unit at NLB Banka

“In today’s delivery environment, we need to have a reliable communication partner. An increase in customer satisfaction and a 20% reduction in costs are some of the results we achieved using the Viber with SMS failover solution from Infobip in partnership with Croatian Telecom. We look forward to expanding our communication channels portfolio with Infobip in the future. ”

— Tomislav Lažeta Sales Director at DPD