Easily build and deploy Viber chatbots
Design Viber Bots for any use case using a simple code-free interface or API integration.

Discover what you can do with Viber Bots
Discoverability
Enable customers and prospects to find your Viber chatbot from the app’s search bar and Explore screen.

Ultimate flexibility
Offer online services, manage customer relationships, distribute games, launch polls, and more with Viber Bots’ diversity of message formats.

Easy opt-in
Automatically opt-in users that make contact through your Viber Bots channel and provide options to manage their communication preferences.

Custom keyboards
Define custom keyboards that display a set of replies that users can select from to enable quick exchanges and improve the user experience.

Maximize customer satisfaction with Viber chatbots
Native integrations with Infobip Conversations and Answers, you can provide effective and convenient customer support by combining the strengths of AI chatbots and human agents for a 24/7 service.
Conversations
Manage all your Viber messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more for contextual and personalized support.
Answers
Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.
For developers – try Conversations API
Build rich, cost effective, and scalable messaging solutions with the Conversations API.
Harness over 15 years of experience with the world’s best connected platform.
With industry-leading expertise, you can deliver superb customer experience through our global network.
9,700+ global connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provides best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
Learn more about Viber Bots
Sandy Hits Networks, But SMS Resists
Sandy wreaked havoc on the U.S. East Coast and the Caribbean and caused significant damage to mobile networks in those regions.
Offsetting the Costs of Running a Mobile Network
The average mobile user will continue to want more for less and there are ways for operators to offset losses and monetise network capacities.
Operators need not fear auto-cannibalisation
By accomodating more A2P SMS traffic, MNOs could see a significant increase in revenues.