Conversational modules
Programmable Channels
Platform functionality
Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Easily build and deploy Viber chatbots
Design Viber Bots for any use case using a simple code-free interface or API integration.

Discover what you can do with Viber Bots
Discoverability
Enable customers and prospects to find your Viber chatbot from the app’s search bar and Explore screen.


Ultimate flexibility
Offer online services, manage customer relationships, distribute games, launch polls, and more with Viber Bots’ diversity of message formats.
Easy opt-in
Automatically opt-in users that make contact through your Viber Bots channel and provide options to manage their communication preferences.


Custom keyboards
Define custom keyboards that display a set of replies that users can select from to enable quick exchanges and improve the user experience.
Maximize customer satisfaction with Viber chatbots
Native integrations with Infobip Conversations and Answers, you can provide effective and convenient customer support by combining the strengths of AI chatbots and human agents for a 24/7 service.
For developers – try Conversations API
Build rich, cost effective, and scalable messaging solutions with the Conversations API.
Harness over 15 years of experience with the world’s best connected platform.
With industry-leading expertise, you can deliver superb customer experience through our global network.
9,700+ global connections
And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.
75+ offices on 6 continents
Global experience and local presence provides best-in-class service and solutions.
40+ data centers
Our worldwide data centers help you keep operations running smoothly and efficiently.
Learn more about Viber Bots

August 1, 2024
A quick guide to Viber chatbots and how to build one
Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

March 16, 2023
eCommerce cart abandonment solutions and best practices
Explore powerful alternatives to boosting abandoned cart recovery rates to improve conversion rates and bottom lines.

September 2, 2020
How to Use Viber Business Messages to Increase Customer Engagement – With Examples
Customers expect personalized one-on-one experiences. Viber Business Messages enables brands to provide them with timely and compelling communication throughout the customer journey. Find out how to get the most from one of the fastest growing messaging channels in the world.
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