Easily build and deploy Viber chatbots

Design Viber Bots for any use case using a simple code-free interface or API integration.

Try for free

Contact an expert

Discover what you can do with Viber Bots

Discoverability

Enable customers and prospects to find your Viber chatbot from the app’s search bar and Explore screen.

Ultimate flexibility

Offer online services, manage customer relationships, distribute games, launch polls, and more with Viber Bots’ diversity of message formats.

Easy opt-in

Automatically opt-in users that make contact through your Viber Bots channel and provide options to manage their communication preferences.

Custom keyboards

Define custom keyboards that display a set of replies that users can select from to enable quick exchanges and improve the user experience.

Maximize customer satisfaction with Viber chatbots

Native integrations with Infobip Conversations and Answers, you can provide effective and convenient customer support by combining the strengths of AI chatbots and human agents for a 24/7 service.

Conversations

Manage all your Viber messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more for contextual and personalized support.

Explore Conversations

Answers

Build a chatbot to answer the most frequently asked questions directly on Viber, with the option to transfer to live agents without losing conversation history or context.

Explore Answers

OkHttpClient client = new OkHttpClient().newBuilder() .build(); MediaType mediaType = MediaType.parse("application/json"); RequestBody body = RequestBody.create(mediaType, "{\"personData\":{\"externalId\":\"1\",\"firstName\":\"Jane\",\"lastName\":\"Smith\",\"address\":\"67 Farringdon Road\",\"city\":\"London\",\"country\":\"United Kingdom\",\"gender\":\"FEMALE\",\"birthDate\":\"1966-01-15\",\"middleName\":\"Janie\",\"profilePicture\":\"http://profile.com\",\"tags\":[\"VIP Customers\",\"New Customers\"],\"customAttributes\":{\"Contract Expiry\":\"2018-06-01\",\"Company\":\"Acme\"},\"contactInformation\":{\"phone\":[{\"number\":\"41793026727\"},{\"number\":\"41793026728\"}],\"email\":[{\"address\":\"[email protected]\"},{\"address\":\"[email protected]\"}]}},\"flowVariables\":{\"orderDate\":\"2021-09-01\",\"orderDetails\":\"Extended Weight, Discount\",\"orderNumber\":1234567}}"); Request request = new Request.Builder() .url("https://{baseUrl}/communication/1/flows/10159347/participants?phone&[email protected]&externalId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab&pushRegistrationId=8edb24b5-0319-48cd-a1d9-1e8bc5d577ab") .method("POST", body) .addHeader("Authorization", "{authorization}") .addHeader("Content-Type", "application/json") .addHeader("Accept", "application/json") .build(); Response response = client.newCall(request).execute();

For developers – try Conversations API

Build rich, cost effective, and scalable messaging solutions with the Conversations API.

Explore API docs

Harness over 15 years of experience with the world’s best connected platform.

With industry-leading expertise, you can deliver superb customer experience through our global network.

9,700+ global connections

And 800+ direct operator connections to facilitate reliable messaging and use cases anywhere in the world.

75+ offices on 6 continents

Global experience and local presence provides best-in-class service and solutions.

40+ data centers

Our worldwide data centers help you keep operations running smoothly and efficiently.

Learn more about Viber Bots

July 11, 2025

How to use Viber Business Messages for customer engagement

Customers expect fast, personalized, and secure communication. Viber Business Messages enables businesses to deliver rich, interactive messaging at every step of the customer journey. Discover why and how brands are using Viber to drive effective customer engagement.

Blog Marketing Viber for Business Best Practices

August 1, 2024

A quick guide to Viber chatbots and how to build one

Join us for an introduction to Viber chatbots, including key features, how they differ from Viber Business Messages, and how to build a Viber chatbot without needing to be a developer.

Blog Customer Service Viber for Business Best Practices