Viber for Business - Use Cases

Increase conversion rates with rich Viber campaigns

Learn how to create promotional campaigns to increase online store orders and set automatic reminders.

Viber Bots for 24/7 support with further communication

Viber Bots are searchable as channels in the Viber interface and are searchable by end-users, providing customers with round-the-clock availability, streamlined communication, and an intuitive CX; furthermore to convert the target audience into paid customers.

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Customer Service

Send order and delivery status notifications

Send timely order notifications to your customers for the best shopping and delivery customer experience.

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Sales

Use videos to showcase new products

Businesses can promote new offerings and help customers choose the right product or explain a product’s features in video format.

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Customer Engagement

Provide video instructions

Brands can support better post-sales using video messages, such as furniture assembling guidance, electric appliances instructions, gardening advice, etc.

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Customer Satisfaction

Collect timely feedback and reviews

Customers can send over videos for timely assistance when using the product/service. At the same time, businesses can collect feedback and reviews for future improvement while positive reviews for a website or social media channels word-of-mouth promotion.

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