Viber use cases

Be available to make personalized suggestions, answer product questions, and share product catalogues in chat to provide a memorable shopping experience.

Help customers find exactly what they are looking for by sending product catalogs directly in chat when they have a query.

Increase app adoption with promotions and enticements to start using it.

Increase conversion rates with personalized offers and promotions on Viber.

Ensure that customers always receive important information when they need it, on the channel they use the most.

Make sure your customers get the best first impression of your brand and service with welcome messages and all the support they need to get started.

Make the sign-up process as easy as possible by guiding applicants through the steps on Viber, leading to significantly reduced drop offs.

Reduce customer churn with personalized communication and enticements to renew ahead of key dates.

Ensure that customers can get instant answers to queries 24/7 by deploying Viber chatbots.

Your agents will provide excellent customer service by providing a conversational and contextual support on Viber.

Reward loyal customers and encourage repeat business with personalized Viber marketing campaigns.