Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Unified communications cuts donor churn by 33%

7.8% increase in donor retention

33.3% decrease in churn rate

4% conversion rate on cart abandonment flow

Nivea: Celebrating diversity and reaching new consumers with innovative customer engagement campaign

207% of reach target achieved

250,396 organic reach

Marketing Retail

Omnilink: Faster customer service and improved efficiency – over a single platform

144x faster resolution times

Customer Service

Spoon Radio: 80% reduction in subscriber sign-up churn with an optimized 2FA Authentication solution from Infobip

80% reduction in subscriber churn

Authentication Customer Security

Ooredoo Algeria: Double-digit increase in A2P SMS traffic and revenue with Infobip SMS Firewall solution

10-15% increase in A2P traffic

30-35% increase in A2P SMS revenue

Operators

Yespo: 459% revenue growth using Viber via Infobip’s wholesale solution

17x more Viber messages

459% revenue growth

Viber for Business

Life Insurance Department at Covéa Group: 11% conversion rate with pioneering conversational marketing campaign via RCS powered by Infobip 

11% conversion rate

Marketing

Vodafone Fiji: Increased revenue and monetized A2P SMS with Anam Protect SMS Firewall solution

29x higher revenue

23x higher in monetized SMS traffic

Operators

Anand Rathi: 40% increase in CTR with WhatsApp Chatbot built by Infobip

40% increase in CTR

10% increase in renewals

5% decrease in call center calls

Customer Service Sales

Segari: 90% reduction in response time with fast and contextualized support  

90% faster response rates

87% positive feedback

Customer Service

LINE TAXI: Providing 100% identity protection to maximize user privacy

100% user privacy

Customer Security

KINZ: Secure and innovative data validation with a single omnichannel communication platform

50% reduction in operational costs

30% conversion rate

20% increase in agent efficiency

Customer Security

GOAT Interactive: Enhanced customer engagement with 2-way SMS and OTP

47.3 million messages delivered

87% delivery rate

Marketing