Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

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Unified communications cuts donor churn by 33%

7.8% increase in donor retention

33.3% decrease in churn rate

4% conversion rate on cart abandonment flow

Imagine CX: Fueling partnership success with tailored communication innovations over Oracle

193% increase in potential clients

5% contribution to sales

Partnership

Apollo 24|7: Digitally transforming the healthcare CX with a unified omnichannel approach

95% omnichannel message delivery rate

15% higher conversion rate

MMDSmart: 4.5x revenue growth with SMS and Number Lookup

4.5x revenue increase

5x traffic boost

Management Financial Group: Increasing response and open rates for a multi-brand portfolio over a single communications platform

20% higher open rates

15% increase in response rates

30% more customer communications

Partnership

Makro: 100% increase in conversion rate with personalized omnichannel eCoupon campaign

100% increase in conversion rate

20% reduction in manual workload

100% accuracy in campaign reporting

Marketing Retail

K-Electric: 90% increase in digital penetration with WhatsApp chatbot powered by Infobip 

90% digital penetration with WhatsApp chatbot

45% of digital interactions happen on WhatsApp

8,000 bill downloads per day

Answers – Chatbot Builder WhatsApp Business

Nivea: Celebrating diversity and reaching new consumers with innovative customer engagement campaign

207% of reach target achieved

250,396 organic reach

Marketing Retail

Omnilink: Faster customer service and improved efficiency – over a single platform

144x faster resolution times

Customer Service

Spoon Radio: 80% reduction in subscriber sign-up churn with an optimized 2FA Authentication solution from Infobip

80% reduction in subscriber churn

Authentication Customer Security

Ooredoo Algeria: Double-digit increase in A2P SMS traffic and revenue with Infobip SMS Firewall solution

10-15% increase in A2P traffic

30-35% increase in A2P SMS revenue

Operators

Yespo: 459% revenue growth using Viber via Infobip’s wholesale solution

17x more Viber messages

459% revenue growth

Viber for Business

Life Insurance Department at Covéa Group: 11% conversion rate with pioneering conversational marketing campaign via RCS powered by Infobip 

11% conversion rate

Marketing