Conversational modules
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Business segments
Industry verticals
Department
Our services
Solutions for telecoms
See why leading telecoms around the world choose Infobip to transform their network
Create new B2B revenue streams with our omnichannel communications platform
Telecom core & security
Secure your network from SMS and Voice fraud with our firewall that protects 120+ operators
Ensure all A2P SMS traffic is properly charged and eliminate revenue leakage with our SMS Firewall
Community & Resources
Customer stories
Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Digitaleo: Introducing RCS Business Messaging to clients
-
72%
Higher conversion rate -
10%
Lower cost per click -
3x
Higher conversion rate

Hospital Alemão Oswaldo Cruz: Transforming healthcare communication with conversational messaging solutions
-
96%
customer satisfaction rate -
82%
increase in appointments, medical tests, and check-up bookings via WhatsApp -
63.3%
reduction in response time for patient assistance

UME: Empowering financial inclusion with conversational messaging and omnichannel support
-
80%
of chatbot conversations resolved without human assistance -
100%
conversation rate for debt collection via RCS -
54%
cost reduction in debt collection by utilizing RCS

Cabify: Combatting artificial inflation of traffic and enhancing CX with innovative fraud and security solutions
-
15.7%
financial loss reduction in one quarter

Mukuru: Faster customer service and reduced costs with WhatsApp Business Platform
-
3000%
increase in active digital wallet customers -
92%
read rates in WhatsApp campaigns

Annapurna Financial Services: Enhancing operations and CX with digital communications
-
2x
increase in digital engagement -
12%
increase in product adoption
Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers
-
20%
increase in year-on-year revenue -
62%
of users targeted through Viber paid outstanding bills

Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication
-
60%
in cost savings

AccioJob: Elevating customer interactions with automation and omnichannel connectivity
-
40%
reduction in users’ wait time -
20%
increase in customer satisfaction (CSAT) -
150%
improvement in team satisfaction scores

Choice TechLab: Scaling financial education and boosting engagement with WhatsApp automation
-
94%
increase in student engagement -
98%
98% of students received certificates -
78%
reduction in resource delivery time

zingala: Hyper-personalizing the customer journey with data-driven CX
-
53%
SMS click-through rate
Branch: Using SMS to achieve the highest possible delivery rates for business-critical messages
-
89.2%
Delivery rate for SMS authentication messages.
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