Customer stories

Cebu Pacific: Delivering a seamless customer-centric experience with Viber .

• 75%

  increase in Net Promoter Score .

Ibancar: Driving digital credit journeys from application to approval with conversational messaging  .

• 60%

  of leads progress through the sales funnel without human intervention .

• ~3,000

  monthly service requests resolved automatically .

Angel One: Redefining customer experience with a conversational omnichannel strategy .

• 10%

  increase in message delivery rate with RCS .

• 35%

  open rate with WhatsApp Flows .

Bfree: Powering efficient, conversational debt recovery at scale .

• 70%

  engagement rate of customers who were loan defaulters .

• 40%

  of borrowers prequalified via IVR before human contact is needed .

Digitaleo: Introducing RCS Business Messaging to clients .

• 72%

  Higher conversion rate .

• 10%

  Lower cost per click .

• 3x

  Higher conversion rate .

Hospital Alemão Oswaldo Cruz: Transforming healthcare communication with conversational messaging solutions .

• 96%

  customer satisfaction rate .

• 82%

  increase in appointments, medical tests, and check-up bookings via WhatsApp .

• 63.3%

  reduction in response time for patient assistance .

UME: Empowering financial inclusion with conversational messaging and omnichannel support .

• 80%

  of chatbot conversations resolved without human assistance .

• 100%

  conversation rate for debt collection via RCS .

• 54%

  cost reduction in debt collection by utilizing RCS .

Cabify: Combatting artificial inflation of traffic and enhancing CX with innovative fraud and security solutions  .

• 15.7%

  financial loss reduction in one quarter .

Mukuru: Faster customer service and reduced costs with WhatsApp Business Platform .

• 3000%

  increase in active digital wallet customers .

• 92%

  read rates in WhatsApp campaigns .

Annapurna Financial Services: Enhancing operations and CX with digital communications .

• 2x

  increase in digital engagement .

• 12%

  increase in product adoption .

Hrvatski Telekom: Leveraging partnership to build AI-powered conversational support solutions for telco customers .

• 20%

  increase in year-on-year revenue .

• 62%

  of users targeted through Viber paid outstanding bills .

Neo Pay Iraq: Up to 60% in cost savings with omnichannel authentication  .

• 60%

  in cost savings .