Support and Sell on Customers' Favorite Platform with Instagram Business
Take your customer service to the next level by managing all your Instagram communication in one place.
INSTAGRAM BUSINESS
Drive Instagram conversations that bring results
THE RIGHT CHANNEL
Unlock business opportunities, instantly
With over 1 billion users, and 90% of them following a brand, Instagram has become the go-to channel for product discovery. Fast, rich, and engaging, Instagram for business is a perfect choice for delivering memorable conversational experiences.
ALL-IN-ONE SOULTION
Unify your workspace
Take the stress out of managing high messaging volumes, across channels. Connect your Instagram direct messages, comments, story mentions, and replies to your cloud contact center, and speak with multiple customers at a time across different channels.
HIGH QUALITY LEADS
Turn every touchpoint into a selling point
Reply instantly and engage immediately. Follow up on product inquiries, offer shopping assistance, and share new promotions to quickly turn chats into checkout carts.
FLEXIBILITY AND SCALABILITY
Provide service
on the go
Save time searching for information. Access 360° customer profiles and complete conversation history at hand to pick up where you left off each time. Continue the conversation wherever you are using the Conversations mobile app.
COST OPTIMIZATION
More support, less money and time
Timing is everything, especially on social media. Significantly increase efficiency and response rates by implementing an AI or keyword chatbot. Give agents the right information in one workspace to handle more complex queries, fast.
EASY INTEGRATION
Start within minutes
Setting up is simple because our cloud solutions already have the Messenger API for Instagram integrated. Manage your Instagram Business Account’s post comments, direct messages, or both with Infobip’s Conversations and Answers that are easy to scale, fast to onboard, and simple to use.
