Products
Messaging
Email
Solutions

Manage Your Instagram Messaging at Scale

Take your customer service to the next level by managing all your Instagram communication in one place.

INSTAGRAM BUSINESS

Support and sell from a single workspace

Drive Instagram conversations that bring results

THE RIGHT CHANNEL

Unlock business opportunities, instantly

With over 1 billion users, and 90% of them following a brand, Instagram has become the go-to channel for product discovery. Fast, rich, and engaging, Instagram for business is a perfect choice for delivering memorable conversational experiences.

ALL-IN-ONE SOULTION

Unify your workspace

Take the stress out of managing high messaging volumes, across channels. Connect your Instagram direct messages, comments, story mentions, and replies to your cloud contact center, and speak with multiple customers at a time across different channels

HIGH QUALITY LEADS

Turn every touchpoint into a selling point

Reply instantly and engage immediately. Follow up on product inquiries, offer shopping assistance, and share new promotions to quickly turn chats into checkout carts.

FLEXIBILITY AND SCALABILITY

Provide service
on the go

Save time searching for information. Access 360° customer profiles and complete conversation history at hand to pick up where you left off each time. Continue the conversation wherever you are using the Conversations mobile app. 

COST OPTIMIZATION

More support, less money and time

Timing is everything, especially on social media. Significantly increase efficiency and response rates by implementing an AI or keyword chatbot. Give agents the right information in one workspace to handle more complex queries, fast.

EASY INTEGRATION

Start within minutes

Setting up is simple because our cloud solutions already have the Messenger API for Instagram integrated. Manage your Instagram Business Account’s post comments, direct messages, or both with Infobip’s Conversations and Answers that are easy to scale, fast to onboard, and simple to use.