Customer stories
Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform
Products
Solutions
Industries
Intents
Arab National Bank: Orchestrating digital banking journeys at scale with Mobile Push .
89.4%
delivery rate .26%
increase in digital account openings .17%
increase in cross-selling .
UME: Empowering financial inclusion with conversational messaging and omnichannel support .
80%
of chatbot conversations resolved without human assistance .100%
conversation rate for debt collection via RCS .54%
cost reduction in debt collection by utilizing RCS .
m:tel: Turning Viber into one of the most effective customer communication channels .
3x
higher response rates .77%
delivery rate .11.5%
conversion rate .
KIA Italia: Turning AI-powered conversations into car sales with WhatsApp .
40x
return on ad spend .144
qualified leads .
Haidilao: Orchestrating personalized email journeys with AgentOS .
2.72x
higher CTR .2.14x
higher open rate .95%
email delivery rate .
Overseas Express: Scaling parcel self-service with a WhatsApp chatbot .
>60%
less manual enquiries .5x
more chatbot sessions .
Zapis.kz: Enhancing salon booking experience with WhatsApp automation .
17%
increase in B2B partner growth .7%
increase in appointment confirmations .4%
increase in automated review collection .
Wiraya: Scaling payment reminders and debt collection with voice-led journeys .
2.6x
growth in client interactions .95%
increase in Voice interactions .
MKO Partner: How two-way Viber conversations improved microcredit communication .
30%
response rate on Viber .4.9/5
customer satisfaction score on Viber .15%
loan application conversion rate .
Codebroker: Reliable SMS infrastructure for high-volume single-use coupon delivery in the US .
40-50
million SMS messages processed per month at peak .30-50%
on-demand coupon redemption .
Anand Rathi: Engaging the next generation of investors with omnichannel strategy .
18%
increase in Click-through-rate .30%
growth in conversion .
Sparkasse Bank BiH: A unified cloud contact center delivering a 17% increase in first contact resolution .
17%
increase in first contact resolution .4-point
increase in NPS compared with the previous year .{{title}} .
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