AgentOS pricing
AgentOS pricing: Simple with serious scale
Full AgentOS access, CDP, AI agents, journey orchestration, analytics, and all channels, from one predictable monthly fee, with a processing fee only for messages the platform actively handles.
Everything you need to get started with AgentOS
One platform fee covers the full AgentOS stack.
No feature gates. No hidden tiers.
Included in every plan
- Full platform access: CDP, AI agents, journey orchestration, and analytics
- Named User Seats for human agents in Inbox (30 included)
- Monthly AI Credits allowance
- 15+ channels: Viber, SMS, RCS, Email, Voice, and more
- Free unlimited inbound messages
- Broadcast functionality, no processing fee applies
How AgentOS pricing works
AgentOS uses a hybrid model with a fixed platform fee for cost certainty, and a per-message processing fee that scales with your actual usage. Both are set at contracting and locked at your agreed rates.
| Component | Price |
|---|---|
| Platform fee | Starting at $530/month |
| Processing fee | Starting at $0.07456/message |
| Inbound messages | Free |
| CPaaS delivery | Standard channel rates by region |
| Add-on | Price |
|---|---|
| Additional user seats | Contact sales |
| Additional AI credits | Contact sales |
Breaking down the fees
Platform fee
A fixed monthly amount giving you full access to every AgentOS capability, your Named User Seats for Inbox and your monthly AI Credit allowance. No modules are locked behind a higher tier. There is no limit on the number of chatbots or AI agents you can build.
Processing fee
Charged per outbound message that flows through AgentOS for routing, automation, coordination, and channel management. The rate is the same regardless of which feature generates the message. A chatbot reply, a human agent response in Inbox, and a customer journey trigger all carry the same per-message rate. For Voice, the processing fee is charged per 15 seconds of an established call. Broadcast messages are not charged with a processing fee as they do not flow through AgentOS.
CPaaS delivery fees
These cover carrier and channel costs (WhatsApp, SMS, RCS, and others) and vary by region and volume. They are a separate layer from the processing fee. One covers the intelligence and coordination of your interactions (AgentOS), the other covers physical message delivery (CPaaS). If you are an existing Infobip CPaaS customer, your contracted channel rates carry over unchanged.
AgentOS pricing is designed to get more efficient as you grow
Lower rate as you scale
As volume increases, your per-message rate decreases. A volume doubling might mean only 20 to 30% more in cost.
No automatic changes
Transitions never happen automatically. We propose a new structure when the math favors it.
Full visibility upfront
Multiple volume scenarios can be modeled at quoting so you see exactly where your costs go before you commit.
Why AI Credits are separate
Not every message involves AI. Keeping AI Credits as a distinct mechanism means customers who do not use AI features are not subsidizing those who do. It also gives room to pass on cost improvements as AI models get cheaper, without repricing the rest of the model.
Included at no additional credit cost
Inbox AI (suggested replies, conversation summaries, auto-correct, rephrase, translate), Journey Analytics, Performance Reports, and AI-powered segment creation.
Variable AI features (draw from your credit pool)
Custom AI agents, Knowledge Agents, and intent detection. Additional credits are available if needed.
FAQ about AgentOS pricing
A fixed platform fee (full platform access, user seats, AI Credits), a per-message processing fee (applied to messages actively handled by AgentOS), and CPaaS delivery fees (channel costs for message delivery, separate from the platform).
A flat rate per message, set at contracting. The same rate applies regardless of which feature generates the message: chatbot, human agent, or customer journey. For Voice, it is charged per 15 seconds of an established call. Inbound messages and broadcast traffic are not charged a processing fee.
Not automatically. Both your platform fee and processing rate are locked at contracted terms. When your volume makes a higher platform fee with a lower per-message rate more economical, that transition is proposed as a cost optimization.
When the math favors it, typically when the savings from a lower per-message rate outweigh the increase in the platform fee. This is modeled transparently, and you can see multiple volume scenarios at the quoting stage before committing.
Ready to get started with AgentOS?
We can model different usage scenarios so you see the full picture before you commit.
