Vodnjan, Croatia, 26 March 2025 – Global cloud communications platform Infobip has teamed up with Algar Telecom – IT and Telecom company from Algar Group – to enhance customer communication for Financial Management Control (FMC), a leading credit recovery and collection company. Leveraging Infobip’s Rich Communication Services (RCS) messaging delivered by Algar Telecom, this partnership enables FMC to increase customer engagement by providing more detailed, personalized messages, and with the sender’s guarantee of provenance.
Businesses increasingly seek engaging communications channels to better connect with customers. However, integrating individual customer preferences into a communication strategy can be challenging.
Eduardo Edson de Araújo, Operational Director at FMC, said: “This collaboration has helped FMC enhance our customer communications, leading to greater engagement. Its success means we seek to broaden our reach by utilizing more digital communication channels, particularly WhatsApp messaging.”
Infobip and Algar Telecom worked together to offer FMC a seamless solution by implementing RCS messaging. In this partnership, Algar also provides all the support needed to manage the platform. This collaboration resulted in increased engagement, where 50% of recipients now visit FMC services and 35 to 40% complete a negotiation. The result is a strategy that enables FMC to share valuable information while building customer trust and delivering more impactful interactions.
Algar Telecom is committed to offering a complete portfolio of solutions that meet the constantly evolving needs of its customers. The company has positioned itself as a strategic partner, providing everything from infrastructure to comprehensive support. The addition of RCS to its portfolio makes its Message Solution, which already includes SMS and e-mail, even more complete, demonstrating the ability to offer comprehensive and integrated solutions.
Together with Algar Telecom, Infobip provides a seamless communication strategy where FMC’s customers are guided to a self-service portal through cutting-edge and engaging RCS messaging. Supported by a systematic email and RCS follow-up, we’ve helped FMC increase engagement and account resolution.”
Janeth Rodriguez
VP of Revenue for LATAM at Infobip
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
About Algar Telecom
Algar Telecom, an Algar Group company, has a broad portfolio of telecom and IT solutions to serve corporate (B2B) and retail (B2C) customers. The company offers ultra high-speed fiber optic internet, quality cellular, voice, data and IT services, including cloud and network security services, as well as management systems for small businesses. With 71 years in the market, it has a modern infrastructure, supported by a network of 137,000 km of optical fiber that currently serves more than 372 cities in 16 Brazilian states and the Federal District. For all these locations, the company invests in personalized, consultative and efficient service to deliver ever greater quality to its customers. Algar Telecom is a public company, not listed on the stock exchange since 2007, and is committed to the best corporate governance practices. There are more than 4,200 associates – as the company’s employees are called – committed to maintaining a close relationship with their customers and high-quality service provision, with sustainable and innovative practices.
About FMC
Grupo FMC is a company specializing in collection services, with a strong focus on the digital collection segment. It creates customized portals for self-negotiation and follows the entire customer journey through digital channels, using engagement and communication tools such as RCS, SMS, email and WhatsApp.
Recent award wins include:
- Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
- Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
- Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
- Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
- Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
- Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
- Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
- Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)