451 Research highlights Infobip’s evolution from CPaaS to agentic AI

This 451 Research report examines Infobip’s evolution from message delivery to agentic customer experience, highlighting how the company is combining its global communications infrastructure with AI-native software and network APIs.

The report recognizes Infobip as a Tier 1 Market Pacesetter in the 451 Research Programmable Communications Market Map 2026 and highlights its global infrastructure, built from the ground up over two decades, as a key competitive advantage supporting its strategy. It also explores Infobip’s AgentOS platform and the company’s shift toward governed, AI-driven customer experiences and outcomes.