Infobip named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS for the fourth year in a row.
Once again positioned furthest for Completeness of Vision
We are proud to announce that once again, Infobip has been recognized by Gartner as a Leader in its 2026 Magic Quadrant for CPaaS.
CPaaS in the age of Agentic AI
Agentic AI is set to define the next generation of CPaaS. Unlike conventional automation that follows fixed rules, agentic AI systems can independently assess situations, decide on the best course of action, and execute tasks end-to-end.
As a co-creation led company, we have a long history of bringing new technology to market safely and effectively, giving our customers the advantages of early adoption.
We believe Infobip’s recognition as a Leader in the Gartner Magic Quadrant for CPaaS for the fourth consecutive year — ranked furthest in Completeness of Vision — confirms our commitment to building these intelligent capabilities into our platform.
Why our platform customers want to work with us
They get total flexibility with a single programmable stack that integrates AI, chat apps, RCS, voice, video, email, and authentication services
Access to over 30 supported channels and more than 800 direct operator connections
Our passion for innovation and co-creation with our customers and partners
“Smooth Communication With Infobip – Scalable and Reliable”
“A Great Communication Solution For Business”
One platform, any channel,
a single API integration
Work with a Leader in CPaaS
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Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, and Pankil Sheth, May 2026.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Infobip.