Blog
Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
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The rise of food delivery technology and how your brand can keep up
We describe the phenomenon of ghost restaurants, explain the importance of last mile food delivery, and share how delivery drivers ensure that they don’t hand over a food order to the wrong hungry person.
Chat apps and ride-sharing: How many apps are enough?
Discover the benefits of integrating a chat app into your ride-sharing service and learn how it can simplify ride booking and enhance the entire ride-hailing experience.
SMS encryption: Are your text messages secure?
Dive into the world of SMS encryption with this informative breakdown. Keep your customers’ conversations safe and ensure your business privacy is protected.
Rule: Driving platform success with CPaaS X
Discover how platform businesses can implement API-based, scalable solutions to reach customers across diverse channels, empowering them to navigate the complexities of modern customer engagement easily.
Cart abandonment: 11 ways to win the checkout game
Discover 11 strategies eCommerce brands can use to minimize cart abandonment and entice customers to return and complete their purchase.
How your company can leverage datafication for growth
Explore how datafication can help optimize processes, personalize experiences, and improve decision-making across industries.
The future of work: Why AI needs humans
Find out how humans play a critical role in successful AI systems and the ways AI can complement human work, instead of replace it.
Top 6 sports marketing strategies any brand can try
From boosting customer loyalty with gamification techniques to sponsoring grass roots sports events – we cover six sports marketing strategies that any brand can use to reach top spot on the podium.
What are flash calls and how do they work?
Flash calls offer a cost-effective and frictionless way of authenticating mobile numbers. Here we discuss how they work and what network operators need to do to ensure they are fairly compensated for the role they play.
RCS vs WhatsApp – which is better for business messaging?
We compare RCS with WhatsApp in terms of features, price, security, and all the other factors that need to be considered when selecting a channel for exploring a more conversational style of B2C interaction.
The ultimate guide to generative AI chatbots for customer service
Learn how generative AI can improve customer support use cases to elevate both customer and agent experiences and drive better results.
Mastering the basics: Five tips for startup success
Are you a startup looking for success? In this blog we share five essential tips to help you navigate the challenging world of entrepreneurship.
A2P 10DLC guide: US compliance and regulations explained
Here is everything you need to know about using A2P 10DLC (10-Digit Long Code) to communicate with customers in the US.
Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Getting started with marketing automation – strategy and examples
A guide to getting started with marketing automation including strategy, the tools you’ll need, and some real marketing automation examples.
How to make AI shopping assistants your brand ambassadors
Learn how AI shopping assistants are transforming the retail landscape, driven by the need for exceptional customer experiences in an era where every interaction matters.
10 appointment reminder SMS templates for every business
Use our ready-made templates for SMS appointment reminders, and learn how our customers use these to reduce no-shows.
Shifts in retail: Why generational targeting isn’t working
We surveyed 2,000 retail consumers in the UK to find out how they prefer to communicate with brands. Dive into the findings that challenge traditional retail targeting practices.
Customer loyalty programs: A quick guide
Deep dive into the world of loyalty programs, and discover nine types of programs that have brought businesses closer to their customers, as well as how to make your brand stand out.
A guide to global SMS compliance laws
SMS laws and regulations vary from country to country. Read our guide to understand the crucial aspects of SMS compliance across the globe.
Whispp: Empowering voices with assistive voice technology
Discover how Whispp is changing the conversation with its assistive voice technology, making communication easier and more natural for individuals with speech or voice impairments.
How to create an AI
Creating AI is more accessible than you might think. Learn how to build real artificial intelligence that can take the strain off the humans in your organization.
How robocalls are threatening election integrity
Robocalls have become a major threat to election integrity, spreading misinformation and potentially influencing voters. Find out what steps can be taken to stop scammers and protect our democracy.
How to nail your email delivery strategy ahead of Black Friday and the shopping season
With the peak shopping season now extending from October to January, now is the time to ensure that your email strategy and infrastructure is ready to capitalize. Find out how with our detailed guide.
SIM swapping fraud: What is it and how to prevent it
Learn about the dangers of SIM swapping fraud, and what can be done to prevent it from causing serious financial loss.
All about the rising trend of in-app voice calls
Learn how to incorporate voice calls into your app or platform to offer customers seamless and convenient customer support.