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Explore a wide range of topics, get inspired by the latest trends, and learn how to create conversational experiences that make an impact on your bottom line.
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How to build a Facebook Messenger chatbot
Everything you need to know about creating a chatbot for Facebook Messenger, including the unique Messenger benefits you can tap into, and step-by-step instructions on how to build your own chatbot with no coding knowledge required.
Finding the right CPaaS vendor using the Gartner® Magic Quadrant™ report
A practical guide to using the Gartner Magic Quadrant report for CPaaS to help you choose the right cloud communication provider for your business.
Unlock the power of network APIs: How CAMARA transforms Telco innovation
Dive into the world of open network APIs with CAMARA and see how this game-changing project is driving innovation for Telcos.
e& enterprise: Empowering businesses into a digital future with emerging technologies
e& enterprise is leading the way in helping businesses transition into a digital future with emerging technologies. Find out how our partnership can empower your organization to drive innovation.
10DLC registration: A step-by-step guide for A2P messaging
Learn how to register a 10DLC number and campaign with Infobip to improve deliverability for SMS and MMS messages.
Promotional vs. transactional SMS – What is the difference?
Promotional SMS is used for marketing and sales, while transactional SMS is used to provide information. Learn more about the differences and how to leverage these two types of SMS for your business.
Virtual travel assistants: Redefining the travel experience in the age of AI
Dive into the transformative potential of virtual assistants in the travel industry, including the use cases that they are ideal for, and how to create your own.
Automated conversations at scale with RCS and Vertex AI
Find out how building chatbots for the RCS channel that are powered by Google’s Vertex AI can deliver some exceptional use cases.
SMS character limits & message length: What you should know
Standard SMS messages are 160 characters long. Exceeding this limit can lead to extra costs and delivery problems, affecting customer experience.
AI Forecast: Industries we can expect to transform by 2030
Artificial intelligence and machine learning are disrupting existing markets. But it’s not only technology-driven industries that are affected. Find out how we can expect knowledge work to transform in the next five years, too.
Ethical AI: How brands can develop responsible AI solutions
Discover what ethical AI is, how it addresses biases, ensures transparency and how stakeholders can foster a thoughtful, inclusive, and ethical AI future.
The rise of food delivery technology and how your brand can keep up
We describe the phenomenon of ghost restaurants, explain the importance of last mile food delivery, and share how delivery drivers ensure that they don’t hand over a food order to the wrong hungry person.
Chat apps and ride-sharing: How many apps are enough?
Discover the benefits of integrating a chat app into your ride-sharing service and learn how it can simplify ride booking and enhance the entire ride-hailing experience.
SMS encryption: Are your text messages secure?
Dive into the world of SMS encryption with this informative breakdown. Keep your customers’ conversations safe and ensure your business privacy is protected.
Rule: Driving platform success with CPaaS X
Discover how platform businesses can implement API-based, scalable solutions to reach customers across diverse channels, empowering them to navigate the complexities of modern customer engagement easily.
Cart abandonment: 11 ways to win the checkout game
Discover 11 strategies eCommerce brands can use to minimize cart abandonment and entice customers to return and complete their purchase.
How your company can leverage datafication for growth
Explore how datafication can help optimize processes, personalize experiences, and improve decision-making across industries.
The future of work: Why AI needs humans
Find out how humans play a critical role in successful AI systems and the ways AI can complement human work, instead of replace it.
Top 6 sports marketing strategies any brand can try
From boosting customer loyalty with gamification techniques to sponsoring grass roots sports events – we cover six sports marketing strategies that any brand can use to reach top spot on the podium.
What are flash calls and how do they work?
Flash calls offer a cost-effective and frictionless way of authenticating mobile numbers. Here we discuss how they work and what network operators need to do to ensure they are fairly compensated for the role they play.
RCS vs WhatsApp – which is better for business messaging?
We compare RCS with WhatsApp in terms of features, price, security, and all the other factors that need to be considered when selecting a channel for exploring a more conversational style of B2C interaction.
The ultimate guide to generative AI chatbots for customer service
Learn how generative AI can improve customer support use cases to elevate both customer and agent experiences and drive better results.
Mastering the basics: Five tips for startup success
Are you a startup looking for success? In this blog we share five essential tips to help you navigate the challenging world of entrepreneurship.
A2P 10DLC guide: US compliance and regulations explained
Here is everything you need to know about using A2P 10DLC (10-Digit Long Code) to communicate with customers in the US.
Elections: How SMS and 10DLC can increase voter engagement and combat misinformation
The most effective ways to communicate with voters to ensure they make informed choices during election season.
Getting started with marketing automation – strategy and examples
A guide to getting started with marketing automation including strategy, the tools you’ll need, and some real marketing automation examples.
How to make AI shopping assistants your brand ambassadors
Learn how AI shopping assistants are transforming the retail landscape, driven by the need for exceptional customer experiences in an era where every interaction matters.