What’s up with WhatsApp?
Bring interactivity and feel the ease of building meaningful one-on-one conversations.
VERIFIED SENDER AND BUSINESS PROFILE
Stay recognizable
Get your verified sender name and add your logo so customers recognize your brand. Use the Business Profile section to say hello and introduce your services.
ENTRY POINTS
Navigate customers to connect with you
Use buttons or QR codes at different entry points such as your website and app, or create ads that click to WhatsApp, to drive engagement.
RICH MESSAGE TEMPLATES
Conversational experiences made easy
Use templates to ensure your messages are personalized and unified. Enrich them with numerous media options to make sure they stand out.
ALL TYPES OF RICH MEDIA
Say more with less
Enrich communication with images, videos, files, location sharing, contacts, web links, audio files and buttons to keep customers engaged.
REAL-TIME ANALYTICS AND REPORTING
Get the right insights to make smart decisions
Know when messages are seen, received, and delivered. Receive customer support agent reports to track performance and improve. Analyze results using Dashboards.
INFOBIP ANSWERS
Handle more with chatbot automation
Build a chatbot to answer the most frequently asked questions directly on WhatsApp, with the option to transfer to live agents without losing conversation history or context.
INFOBIP CONVERSATIONS
Keep all conversations in one place
Manage all your WhatsApp messages from a unified workspace where your team can access conversation history, customer profiles, message templates, and more to provide personalized support.