Customer stories

Develop and grow customer relationships over any channel, any device, anywhere. Powered by Infobip full-stack cloud communication platform

Podravka: Empowering users to make healthy choices with an engaging AI-assistant

18%

conversion rate to engaged user

343k

messages exchanges in first 90 days

Products
Solutions
Industries
Intents

Ualá: Enhancing debt collection for delinquent customers through omnichannel communications .

97%

reduced waiting time to speak with an agent .

60%

contactability achieved .

73%

collectors’ workload reduced pre-due date .

Dialog Health: The platform chosen by Fortune 500 health systems and plans with 96% SMS reach rates .

96%

patient reach rate .

55%

patient response rate for appointment confirmations .

$500k+

potential revenue from an SMS recall campaign .

Vero: Driving digital inclusion in Brazil through omnichannel engagement and AI-orchestration .

16x

return to investment .

194%

increase in debt collection returns .

Homechoice: Achieving 91% customer satisfaction with WhatsApp commerce .

9%

conversion rate from Click-to-WhatsApp .

35%

drop in call volumes through chat deflection .

Klubi: Innovating Brazil’s credit market with new conversational messaging channels and effective automation .

4x

more conversions .

3x

reduction in customer support costs .

TGR Haas F1 Team: Bringing interactive game experiences to fans over messaging channels  .

80%

lower cost of ad conversion .

76%

engaged user rate .

74%

quiz completion rate .

Bajaj Markets: 23% increase in leads with RCS for Business .

50%

delivery rate achieved on RCS for Business .

USI: Redefining the patient experience with WhatsApp chatbot   .

94%

CSAT score .

54%

reduction in agent workload .

6,197

patient conversations handled in just 3 months .

Nissan Saudi Arabia: Mastering lead generation with an AI-powered voice game over WhatsApp .

80%

session engagement rate .

84%

were first-time participants .

93%

delivery rate across campaigns .

Cebu Pacific: Delivering a seamless customer-centric experience with Viber .

75%

increase in Net Promoter Score .

Ibancar: Driving digital credit journeys from application to approval with conversational messaging  .

60%

of leads progress through the sales funnel without human intervention .

3,000

monthly service requests resolved automatically .

Angel One: Redefining customer experience with a conversational omnichannel strategy .

10%

increase in message delivery rate with RCS .

35%

open rate with WhatsApp Flows .