KakaoTalk is a social platform offered by Kakao Corp. The platform includes games, digital content, marketing, e-commerce, and more. It is the most-used messenger application in South Korea. It has more than 52 million global monthly active users (MAU).
KakaoTalk Channel (formerly known as ‘Plus Friend’) is a business tool powered by KakaoTalk. KakaoTalk Channel is used as a communication and marketing tool by large, medium, and small businesses in South Korea.
Use the simple, practical, and effective functions of KakaoTalk Channel to attract more customers to your business and grow your revenue. You can set up your KakaoTalk channel free of cost.
When end users add your channel to their KakaoTalk account, you can interact with the users. You can share messages, coupons, and promotional contents as chat messages through the channel.
With a KakaoTalk Business account, you can take advantage of features such as verified badges, search priority for brand protection, recommended channels, and KakaoTalk push notifications (Biz Message). These features can increase engagement with your customers.
Infobip enables you to communicate with your customers through KakaoTalk channels. Focus on connecting with your global Asian customer base through one of the most popular and secure chat apps while Infobip take care of integrating and managing the service.
KakaoTalk is available on the Infobip platform through the following solutions:
For one-way communication, you can choose the following options:
- Alim Talk for sending informative messages
- Chingu Talk for sending promotional messages
For two-way communication, Kakao offers Sangdam Talk. Use this service for chat consultations.
Send promotional and informational messages to your customers.
Set up real-time conversations with your customers, offer live agent support, and help your agents provide the best customer service.
Boost interactivity and ease for your customers by using linked-type buttons in messages.
Connect your external systems with the Infobip platform and solution
The advantage of using KakaoTalk through OMNI API is that it enables you to have a failover in place if KakaoTalk messages do not reach your customers. You can set up other mobile channels as a fallback option to make sure that important communications are delivered to your customers if the customers are not connected to the internet or do not have the KakaoTalk app installed.
Using the OMNI API solution, you can automate mobile communication through your channels. You can thus create a unique customer experience while reducing costs.
Before Getting Started
You must have an Infobip account to start setup. Log in or register for an account to continue setup.