Getting Started

Once you have your Infobip account and Voice and Video capabilities enabled, you can get started.

The important thing to note is that there are multiple ways how you can set up your voice communication using our Voice & Video solution. Depending on your different business needs, you are going to enable and set up different Voice & Video scenarios and options. For different scenarios, you'll need different prerequisites in some cases.

So before you start, here's a list of Voice and Video options/capabilities:

• Inbound calls
• Outbound Calls (including SIP trunking)
• Audio and Video calls using WebRTC
• Click-to-Call
• Interactive Voice Response (IVR)
• Number Masking
• Calls in Cloud Contact Center (using Conversations)

Calls can be initiated by your customers towards you or you contact your customers via calls. 

There are several ways to establish calls:

• Via regular telephone network using mobile phones or landline.
• Initiated/received via mobile or web applications.
• Combination of both.

For example, initiate calls using regular phones, receive them on mobile or web applications, or initiate calls using mobile/web applications and receive them on regular phone numbers.

Possibilities are endless.