Reports

When you use Voice and Video as a communication channel, within the Infobip web interface you can use Analyze. It's a shared component that helps you get insights into your voice communication.

There are five report types:

Detailed
Communication
Performance
Financial
Conversations

For each of these, you have a detailed explanation under Reports within the Analyze product documentation.

Here's an example of how to create a Detailed report for your voice communication.

Log in to the web interface and navigate to Analyze > REPORTS > CREATE A REPORT.
Select which report type you need. Then choose the channel and services you want to include in your report. In this case, you're interested in Voice and Video.

Use filters to refine the information you want to include in your reports. Click View Additional Filters for more specific filtering.
Under Options (at the bottom) select things like in which format you want to save your report, whether to generate a unique report for an account, user, or sender, whether you would like a download link, etc.
Click CREATE REPORT.

In the table below you can find accurate descriptions of the Voice and Video detailed report columns.

COLUMN NAME	INFO
Account name	Infobip account name.
Answered By	Phone number that answered the forwarded call, applicable for forwarding call from an IVR.
Answered Time	Time when the call was answered.
Billing Model	Billing model used for the call.
Bulk Id	Bulk ID call identifier. Can be set up by the client where applicable (e.g. Voice messages API).
Call Identifier	Unique call identifier (set of digits and letters), unique for the whole call, inbound and outbound.
Charged Amount	Charged amount for the call.
Charged Duration	Charged duration of the call.
Client IP Address	The IP address of the client's platform.
Communication Name	Communication name in Flow using Moments.
Communication Scheduled For	Flow communication related, where applicable.
Communication Start Date	Flow communication related, where applicable.
Communication template	Flow communication related, where applicable.
Country Name	Country name, where applicable.
Country Prefix	Country prefix, where applicable.
Data Payload	Data payload where applicable.
Direction	Call direction, can be Inbound or Outbound.
Duration	Duration of the call in seconds.
End Time	Time when the call ended.
Error Group	Status of the call from error perspective.
Error Name	Detailed status of the call. More about Voice Error Codes.
External Call Identifier	Unique call identifier (set of digits and letters), applicable for SIP trunk outbound.
Feature	Name of the Voice and Video feature (IVR, Number Masking, Click-to-Call, etc.).
Forwarded To	Phone number(s) to which the call was forwarded, applicable for forwarding call from an IVR.
From (Caller ID)	Caller's phone number.
From Device	Video call data where applicable.
From Display Name	Video call data where applicable. Can be shown as "+331111111"
From SIP	Caller's phone number, where applicable (e.g., SIP trunk outbound).
IVR Mapped Responses	Meaning of Response codes entered by user, meaning is defined by client. Example: ''{"Collect_Variable1_Meaning":"Meaning1"}''
IVR Responses	Response codes (DTMF) entered by end user, json object. Example: ''{"Collect_Variable1":"5","Collect_Variable2":"6"}''
IVR Scenario Name	IVR scenario name, where applicable.
Matched Spoken Input	Shows key phrases that matched user spoken input(as JSON object), when using Capture option in an IVR. Example: {"Captured_Variable":"discount"}
Message Id	Message ID call identifier, can be set up by client where applicable (e.g., Voice messages API).
Network Name	Network name, where applicable.
Number of Retries	Shows the number of retries (if retry was configured by client). Applicable only for Voice messages, Click-to-Call and outbound IVR.
Price per Second	Price of the call per second.
Purchase Currency	Currency used for billing.
Reason	Status of the call in more detail.
Response Code	Response codes (DTMF), entered by end user. Can be empty if the user did not press anything, or null in the case of IVR if the user did not participate in the Collect action.
Send At	Infobip "internal" parameter: the time when the request was submitted to the Infobip platform, or when the Flow was launched.
Sender Country Name	Caller's country name, where applicable.
Sender Country Prefix	Caller's country prefix, where applicable.
Sender Network Name	Caller's network name, where applicable
Spoken Input	Shows full text spoken by the user (as JSON object), when using Capture option in an IVR. Example: {"Captured_Variable":"I want discount"}
Start Time	Time when the call started ringing or when the call was initiated.
Status	Status of the call.
Text	Text used for TTS synthesis where applicable.
To	Destination phone number.
To Device	Video call data where applicable.
To Display Name	Video call data where applicable.
To SIP	Destination phone number, where applicable (e.g., SIP trunk outbound).
Traffic Source	Traffic source related, where applicable.
Username	Infobip account username.
Video	Video call data where applicable. Can be false or true. Example: ''FALSE''

Cloud contact center