Reports
When you use Voice and Video as a communication channel, within the Infobip web interface you can use Analyze. It's a shared component that helps you get insights into your voice communication.
There are five report types:
- Detailed
- Communication
- Performance
- Financial
- Conversations
For each of these, you have a detailed explanation under Reports within the Analyze product documentation.
Here's an example of how to create a Detailed report for your voice communication.
- Log in to the web interface and navigate to Analyze > REPORTS > CREATE A REPORT.
- Select which report type you need. Then choose the channel and services you want to include in your report. In this case, you're interested in Voice and Video.
- Use filters to refine the information you want to include in your reports. Click View Additional Filters for more specific filtering.
- Under Options (at the bottom) select things like in which format you want to save your report, whether to generate a unique report for an account, user, or sender, whether you would like a download link, etc.
- Click CREATE REPORT.
In the table below you can find accurate descriptions of the Voice and Video detailed report columns.
COLUMN NAME | INFO |
---|---|
Account name |
Infobip account name. |
Answered By |
Phone number that answered the forwarded call, applicable for forwarding call from an IVR. |
Answered Time |
Time when the call was answered. |
Billing Model |
Billing model used for the call. |
Bulk Id |
Bulk ID call identifier. Can be set up by the client where applicable (e.g. Voice messages API). |
Call Identifier |
Unique call identifier (set of digits and letters), unique for the whole call, inbound and outbound. |
Charged Amount |
Charged amount for the call. |
Charged Duration |
Charged duration of the call. |
Client IP Address |
The IP address of the client's platform. |
Communication Name |
Communication name in Flow using Moments. |
Communication Scheduled For |
Flow communication related, where applicable. |
Communication Start Date |
Flow communication related, where applicable. |
Communication template |
Flow communication related, where applicable. |
Country Name |
Country name, where applicable. |
Country Prefix |
Country prefix, where applicable. |
Data Payload |
Data payload where applicable. |
Direction |
Call direction, can be Inbound or Outbound. |
Duration |
Duration of the call in seconds. |
End Time |
Time when the call ended. |
Error Group |
Status of the call from error perspective. |
Error Name |
Detailed status of the call. More about Voice Error Codes. |
External Call Identifier |
Unique call identifier (set of digits and letters), applicable for SIP trunk outbound. |
Feature |
Name of the Voice and Video feature (IVR, Number Masking, Click-to-Call, etc.). |
Forwarded To |
Phone number(s) to which the call was forwarded, applicable for forwarding call from an IVR. |
From (Caller ID) |
Caller's phone number. |
From Device |
Video call data where applicable. |
From Display Name |
Video call data where applicable. Can be shown as "+331111111" |
From SIP |
Caller's phone number, where applicable (e.g., SIP trunk outbound). |
IVR Mapped Responses |
Meaning of Response codes entered by user, meaning is defined by client.
Example: ''{"Collect_Variable1_Meaning":"Meaning1"}'' |
IVR Responses |
Response codes (DTMF) entered by end user, json object. Example: ''{"Collect_Variable1":"5","Collect_Variable2":"6"}'' |
IVR Scenario Name |
IVR scenario name, where applicable. |
Matched Spoken Input |
Shows key phrases that matched user spoken input(as JSON object), when using Capture option in an IVR. Example: {"Captured_Variable":"discount"} |
Message Id |
Message ID call identifier, can be set up by client where applicable (e.g., Voice messages API). |
Network Name |
Network name, where applicable. |
Number of Retries |
Shows the number of retries (if retry was configured by client). Applicable only for Voice messages, Click-to-Call and outbound IVR. |
Price per Second |
Price of the call per second. |
Purchase Currency |
Currency used for billing. |
Reason |
Status of the call in more detail. |
Response Code |
Response codes (DTMF), entered by end user. Can be empty if the user did not press anything, or null in the case of IVR if the user did not participate in the Collect action. |
Send At |
Infobip "internal" parameter: the time when the request was submitted to the Infobip platform, or when the Flow was launched. |
Sender Country Name |
Caller's country name, where applicable. |
Sender Country Prefix |
Caller's country prefix, where applicable. |
Sender Network Name |
Caller's network name, where applicable |
Spoken Input |
Shows full text spoken by the user (as JSON object), when using Capture option in an IVR. Example: {"Captured_Variable":"I want discount"} |
Start Time |
Time when the call started ringing or when the call was initiated. |
Status |
Status of the call. |
Text |
Text used for TTS synthesis where applicable. |
To |
Destination phone number. |
To Device |
Video call data where applicable. |
To Display Name |
Video call data where applicable. |
To SIP |
Destination phone number, where applicable (e.g., SIP trunk outbound). |
Traffic Source |
Traffic source related, where applicable. |
Username |
Infobip account username. |
Video |
Video call data where applicable. Can be false or true. Example: ''FALSE'' |