Reports

Reports offer a wide range of detailed information—from a list of messages to aggregated statistics.

Versatile filtering options and a variety of summary options work together to answer your questions about quality, performance, and efficiency of your communication with your customers. Get your report on the Reports page and send it automatically to your colleagues via a link.

Anyone with the link can download the report. The link will be valid until the report expires.
There are four main types of reports:

  • Detailed – detailed information about sent or received messages
  • Communication – detailed information on one, or several of your communications
  • Performance – summarized data regarding messages and delivery
  • Financial – detailed view of traffic expenses


Detailed Report

The Detailed report provides you with the information about sent or received messages.

 

To create a Detailed report, follow these steps:

1. Navigate to Analyze, click CREATE REPORT and choose Detailed.

2. Select the channel you wish to track. By default, all channels are selected. If you want to track a specific channels, unselect the ones you don't need.

3. Select the date range for the report. Choose options such as file format, recurrence, or the recipients to whom you want to send the report. Use the advanced options and filters to get more in-depth information.

4. Click CREATE. Wait for the report to be generated, then download the report or view it within the web interface.


Dashboard detailed report
 

ADVANCED

You can define the report according to advanced options like ACCOUNTS, USERS, SENDERS, RECIPIENTS, COMMUNICATIONS, TEMPLATES, and STATUS OF THE MESSAGE.

Communication Report

The Communication report offers detailed information about selected communications.

 

To create a Communication report, follow these steps:

1. Navigate to Analyze, click CREATE REPORT and choose Communication.

2. Select the accounts you wish to track. If you want to track everything, regardless of the account or template, leave this field blank.

3. Select the communication you wish to check. You can select one or more. If you don't see your communications among the first ten listed, click View Additional Communications to load older communications.

4. Choose options such as file format, recurrence, or recipients to whom you wish to send the report.

5. Click CREATE. Wait for the report to be generated, then download the report or view it within the web interface.


Create Communication report
 

Performance Report

The Performance report provides detailed performance information about the selected communications and/or channels. 

 

To create a Performance report, follow these steps:

1. Navigate to Analyze, click CREATE REPORT and choose Performance.

2. Select the type of performance you wish to track. You can choose from:

  • Delivery Rate by Country

  • Traffic by Country

  • Delivery Rate by Account

  • Traffic by Account

  • Delivery Rate by Network

  • Traffic by Network

  • Delivery Rate by Channel

  • Traffic by Channel

  • Delivery Rate by Communication

  • Delivery rate by Campaign

  • Clicks by URL and recipients for WA, SMS, and Viber.

  • Traffic by Days

  • Delivery Errors

  • Traffic by User and by Sender

3. Select the channel you wish to track. By default, all channels are selected. If you wish to track specific ones, unselect the ones you don't need.

4. Select a date range for the report or even dig deeper with advanced options.

5. Click CREATE. Wait for the report to be generated then download the report or view it within the web interface.

Create Performance report
 

ADVANCED

You can define the report according to advanced options like ACCOUNTS, USERS, SENDERS, RECIPIENTS, COMMUNICATIONS, TEMPLATES, and STATUS OF THE MESSAGE.

Financial Report

 

The financial report offers detailed expense information about the chosen communications.

 

To create the Financial report, follow these steps:

1. Navigate to Analyze, click CREATE REPORT and choose Financial.

2. Select the report content you wish to track. You can choose from:

  • Expenses by Country

  • Expenses by Account

  • Expenses by Network

  • Expenses by Channel

  • Expenses by Sender

  • Expenses by User and by Sender

  • Messaging Overview

3. Select the channel you wish to track. By default, all channels are selected. If you want to track specific channels, unselect the ones you don't need.

4. Select the date range for the report. Choose options such as file format, recurrence, or the recipients to whom you want to send the report. Use the advanced options and filters to get more in-depth information.

4. Click CREATE. Wait for the report to be generated, then download the report or view it within the web interface.

Create Financial report

ADVANCED

You can define the report using advanced options like ACCOUNTS, USERS, SENDERS, RECIPIENTS, COMMUNICATIONS, TEMPLATES, and STATUS OF THE MESSAGE.

Statuses of Reports

Your requested reports always have one of the following statuses:

  • Once requested, and while being generated, the report gets a PENDING status.
  • As soon as the report is generated and is available for download/view, it gets an ACTIVE status.
  • After 72 hours, reports get the status EXPIRED and are not available for download anymore.
    • There is the option to clone a report if you need the data again. Click on the context menu and then click Clone.
  • In rare and very unlikely cases, the status of the report can be FAILED. This happens when we determine some consistency error or issues with data sources when preparing a report. You can duplicate the report and request it once again. If you experience any issues, please contact support to get help.
  • A recurring report might be automatically put on hold and get the status STOPPED when:
    • Last 2 monthly reports were not downloaded or viewed.
    • Last 4 weekly reports were not downloaded or viewed.
    • Last 14 daily reports were not downloaded or viewed.

Download or View Report Data from the Web Interface

Apart from downloading a report, there is an option to view the entire report within the web interface.Once your report is ready, you will see it among the other reports. Click the eye icon on the report card to view the report.

All reports view

The page includes all information you would normally find if you downloaded the report: report name, formatted table with data, report attributes such as the date when it was created, filters applied, date period, and other.

Performance delivery report

Recurring Reports and Report Sharing

Recurring reporting saves time to get recurring reports with key figures across all platform. With daily, weekly or monthly cycles it gives nearly infinite possibilities to cover and automate almost any use case.

Some data has to be served regularly. Avoid manually creating reports from scratch.

To set up recurring reports, choose the report range, frequency, as well as on which day and at what time you want the reports delivered. Additionally, you can share your reports with colleagues.

Report options - recurring reports

Export Report

Easily export generated reports to external storages where you can then consolidate and process all data. You can define the destination where to upload any report (now supporting FTP and SFTP).

Once the report is generated, even if it is a scheduled recurring report, it will automatically be uploaded to the configured destination. This is how you can automate the exchange of data from Infobip platform to your systems for further processing and analysis.

Export report

 

Find out more on how to export data.