Logs

Use Logs (opens in a new tab) to track the status of individual messages. Logs provide message-level details such as delivery status, timestamps, sender and recipient information, and error codes. For aggregated data and performance insights, use Reports.

Search logs

Use the search bar at the top of the Logs page to find specific messages. You can search by the following options:

Message ID
Email subject
Sender name
Destination
Data payload

Filter logs

Use the Filters panel to narrow your results. You can combine multiple filters:

Messages with exact match
Date range
Custom date
Status (delivered, pending, rejected, undeliverable, expired)
Account
User
Channel (inbound and outbound)
Destination (To)
Sender (From)
Communication name
Country
Network
Message ID
Application ID
Entity ID

Export logs

After you find the required logs, you can expand individual logs to see the details or export the logs. To export the logs, select Export at the top of the screen. The exported file contains all visible log entries and their details.

Analyze Logs page showing message entries with status, filters, and export option

NOTE

If your SMS API request contains a callbackData field with JSON, the system parses the JSON and displays it as separate columns in the report. You can use this data for metadata such as the sending department or an internal account ID.

Download email content

If your account has Email content storage enabled, you can download the complete content of sent email messages directly from Logs. The downloaded file is in .eml format and includes headers, body content, and attachments.

IMPORTANT

Email content storage is a paid add-on and is not enabled by default. To activate this feature for your account, contact Support (opens in a new tab) or your dedicated account manager.

To download email content:

In the web interface (opens in a new tab), go to Analyze > Logs.
Use filters to select the time period from which you want to download the email content.
Optionally, narrow your search with additional filters. For a full list of available filters, see Filter logs.
Select Download email to download the email content in .eml format.

The .eml file can be opened with any standard email client. Double-click the file, or right-click and select Open with to choose an email application or web browser.

This feature supports compliance, regulatory requirements, and audit trails for sensitive communications. For more information about storage options and retention periods, see Email storage and retrieval.

Manage reports Data export