Connect your social media accounts to start commenting on posts users leave for you on your pages and profiles.
This enables users to post their questions to you, leading to quicker and more public response times, without them having to go via the more traditional route of finding your contact details.
Your social media accounts are integrable across Infobip Conversations solution where your agents can keep all comments across all platforms in one place.
Publicly Available Responses
Responses are publicly available so anybody can see them considering these are social networks.
Quick Response Times
Agents can respond quickly to any requests from your customers leading to top-notch customer experience and satisfaction.
Connect any of the channels to your Infobip account in a matter of minutes.
A Single Place for All Comments
Agents can see all comments from social media accounts in Conversations.
Use Conversations analytics to filter out Social Media Posts and see how these are performing.
Before Getting Started
You need to have an Infobip account to start the setup. Log in or create an account to continue the setup.
Also, to use Social Media channels, you will need our cloud contact center solution, Conversations, considering the two work hand in hand. Moreover, you can use Facebook Posts over our chatbot solution, Answers.