Getting Started

To get started with Social Media Posts, you need to connect your Facebook business accounts to your Infobip account. To enable these, you need to contact your dedicated Account Manager.

You can find detailed information on how to connect these further under their respective sections.

Integration with People

Social Media is now integrated with our customer data platform, People. Use the contact of the person who left the comment/tweet on the company's social media page for further engagement.

Here's how it works:

• Every new user who comments on any of the social media posts is checked whether they exist in People or not
• If the user doesn't exist, their People profile is created automatically
• Under the person profile, new contacts are displayed containing the related channel ID of that user