Response Status and Error Codes

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When using our API, you may encounter certain status and error codes that you need to understand or troubleshoot. This page contains a list of all codes with thorough descriptions and action steps you need to take if you are looking to resolve a problem.

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HTTP status codes

Every HTTP transaction has a status code sent back by the server to define how the server has handled the transaction. The most common statuses you may encounter are 200 OK, 404 Not Found, or 401 Unauthorized.

Check out the list of the HTTP status codes to learn more.

API status codes

Besides the standard HTTP status code, the status object may be returned as part of the API response message, delivery report, or message log.

Status object example:

{  
   "groupId":3,
   "groupName":"DELIVERED",
   "id":5,
   "name":"DELIVERED_TO_HANDSET",
   "description":"Message delivered to handset"
}

General status codes

PENDING (group id: 1) - general status codes

The message has been processed and sent to the next instance, i.e., a mobile operator.

ID	Status
3	`PENDING_WAITING_DELIVERY` Message has been processed and sent to the next instance, i.e., a mobile operator with request acknowledgment from their platform. The delivery report has not yet been received and is awaited, so the status is still pending.
7	`PENDING_ENROUTE` Message has been processed and sent to the next instance, i.e., mobile operator.
26	`PENDING_ACCEPTED` Message has been accepted and processed, and it`s ready to be sent to the next instance, i.e., operator.

UNDELIVERABLE (group id: 2) - general status codes

The message has not been delivered.

ID	Status
4	`UNDELIVERABLE_REJECTED_OPERATOR` Message has been sent to the operator, whereas the request was rejected, or a delivery report with status `REJECTED` was reverted.
9	`UNDELIVERABLE_NOT_DELIVERED` Message has been sent to the operator but has failed to deliver since a delivery report with status `UNDELIVERED` was reverted from the operator.

DELIVERED (group id: 3) - general status codes

The message has been successfully processed and delivered.

ID	Status
2	`DELIVERED_TO_OPERATOR` Message has been successfully sent and delivered to the operator.
5	`DELIVERED_TO_HANDSET` Message has been successfully processed and delivered to the recipient.

EXPIRED (group id: 4) - general status codes

The message has been sent and has either expired due to pending past its validity period (our platform default is 48 hours), or the delivery report from the operator has reverted the expired as a final status.

ID	Status
15	`EXPIRED_EXPIRED` Message was received and sent to the operator. However, it has been pending until the validity period has expired or the operator returned `EXPIRED` status in the meantime.
29	`EXPIRED_DLR_UNKNOWN` Message has been received and forwarded to the operator for delivery. However, the delivery report from the operator has not been formatted correctly or has not been recognized as valid.

REJECTED (group id: 5) - general status codes

The message has been received but has either been rejected by Infobip or the operator has reverted REJECTED as final status.

ID	Status
6	`REJECTED_NETWORK` Message has been received, but the network is either out of our coverage or is not set up on your account. Your Account Manager can inform you about the coverage status or set up the network in question.
8	`REJECTED_PREFIX_MISSING` Message has been received but has been rejected as the number is not recognized due to an incorrect number prefix or number length. This information is different for each network and is regularly updated.
10	`REJECTED_DND` Message has been received and rejected due to the user being subscribed to DND (Do Not Disturb) services, disabling any service traffic to their number.
11	`REJECTED_SOURCE` Your account is set to accept only registered sender IDs, and the sender ID defined in the request has not been registered on your account.
12	`REJECTED_NOT_ENOUGH_CREDITS` Your account is out of credits for further submission. Top up your account. For further assistance in topping up or applying for an online account top-up service, you may contact your Account Manager.
13	`REJECTED_SENDER` The sender ID has been blocklisted on your account via Infobip web interface. Remove the blocklist on your account or contact Support for further assistance.
14	`REJECTED_DESTINATION` The destination number has been blocklisted either at the operator request or on your account via web interface, please remove the blocklist on your account via Infobip web interface or contact Support for more information.
17	`REJECTED_PREPAID_PACKAGE_EXPIRED` Account credits are past their validity period. Top up your sub-account with credits to extend the validity period.
18	`REJECTED_DESTINATION_NOT_REGISTERED` Your account has been set up for submission only to a single number for testing purposes, contact your Account Manager to remove the limitation.
19	`REJECTED_ROUTE_NOT_AVAILABLE` Message has been received on the system. However, your account has not been set up to send messages, i.e., no routes on your account are available for further submission. Your Account Manager will be able to set up your account based on your preference.
20	`REJECTED_FLOODING_FILTER` Message has been rejected due to an anti-flooding mechanism. By default, a single number can only receive 20 varied messages and 6 identical messages per hour. If there is a requirement, the limitation can be extended per account on request to your Account Manager.
21	`REJECTED_SYSTEM_ERROR` The request has been rejected due to an expected system error. Retry the submission or contact our technical support team for more details.
23	`REJECTED_DUPLICATE_MESSAGE_ID` The request has been rejected due to a duplicate message ID specified in the submit request; the message IDs should be a unique value. For more information, refer to SMS on the Infobip API Developer Hub.
24	`REJECTED_INVALID_UDH` Message has been received and our system detected the message was formatted incorrectly because of either an invalid ESM class parameter (fully featured binary message API method) or an inaccurate amount of characters when using esmclass:64 (UDH). For more information, visit the articles below or contact our Support team for clarification. User Data Header Concatenated SMS
25	`REJECTED_MESSAGE_TOO_LONG` Message has been received, but the total message length is more than 25 parts or the message text exceeds 4000 bytes as per our system limitation.
51	`MISSING_TO` The request has been received, however, the `to` parameter has not been set or it is empty, i.e., there must be valid recipients to send the message.
52	`REJECTED_DESTINATION` The request has been received, however, the destination is invalid—the number prefix is not correct as it does not match a valid number prefix by any mobile operator. Number length is also taken into consideration when verifying number validity.

Voice status codes

REJECTED (group id: 5) - Voice status codes

The message has been received but has either been rejected by Infobip or the operator has reverted rejected as the final status.

ID	Status
53	`REJECTED_INVALID_AUDIO_FILE_URL` The URL of the audio file is invalid and could not be read properly.
54	`REJECTED_UNSUPPORTED_LANGUAGE` The language submitted within the request is not supported and request couldn’t be processed correctly.
55	`REJECTED_MESSAGE_IS_EMPTY` Native to Voice services, this status is returned in case there is no text sent in your Voice message request.
56	`REJECTED_INVALID_NOTIFY_URL` Native to Voice services, this status is returned in case the notifyUrl parameter is not formatted properly. Refer to Send Voice over API for more information.
57	`REJECTED_INVALID_NOTIFY_CONTENT_TYPE` Native to Voice services, this status is returned in case the notifyContentType parameter is not formatted properly. Refer to Send Voice over API for more information.
58	`REJECTED_INVALID_DTMF_SIGN` Defined value for repeating message is invalid and must be a positive number.
59	`REJECTED_INVALID_DTMF_TIMEOUT` Defined value for the waiting period is invalid and must be a positive number.
60	`REJECTED_INVALID_RING_TIMEOUT` Defined value for the duration of the call is invalid and must be a positive number.
61	`REJECTED_INVALID_CALL_TIMEOUT` Defined value for the total period of the call is invalid and must be a positive number.
62	`REJECTED_INVALID_MACHINE_DETECTION` The action which attempts to detect answering machines at the beginning of the call is invalid.
63	`REJECTED_INVALID_ACTIONS` Actions submitted in HTTP API request are invalid.
64	`REJECTED_INVALID_ACTION_GROUPS` Action groups submitted in HTTP API request are invalid.
83	`REJECTED_MACHINE_DETECTION_DISABLED` Machine detection is not enabled. Contact your dedicated Account manager.
87	`REJECTED_INVALID_DELIVERY_TIME_WINDOW` Invalid `deliveryTimeWindow`. The time gap between from and to cannot be less than 1 hour.

MMS status codes

REJECTED (group id: 5) - MMS status codes

The message has been received but has either been rejected by Infobip or the operator has reverted rejected as the final status.

ID	Status
56	`REJECTED_INVALID_NOTIFY_URL` Status is returned when notifyUrl parameter is not formatted properly.
77	`REJECTED_MESSAGE_TEXT_TOO_LONG` Message has been received, but the textual part of message length exceeds 1600 characters set as our system limitation.

Push notifications status codes

UNDELIVERABLE (group id: 2) - push notifications status codes

The message has not been delivered.

ID Status

ID	Status
66	`UNDELIVERABLE_NO_DESTINATION` The status occurs when in a Push API call in object TO defined filter which doesn’t resolve any `pushRegistrationIds` as destinations for Push delivery. Field `to` is used to query the message recipient segment. For example, you can try to target according to a “tag” which doesn’t exist at any of instances of the requested ApplicationCode; it will return `no destinations` as we couldn’t find anything that would satisfy the requested conditions in our database. In another example, you may want to target all application instances (devices) with the Android OS. In this case, you have to use CloudType: `GCM` and API internally will resolve all destinations and will send the message to all Android devices linked to the requested ApplicationCode. You can also check your valid registrations by using filtering in our web interface. You can more information about User Data at our SDK pages: iOS and Android.

UNDELIVERABLE_NO_DESTINATION

The status occurs when in a Push API call in object TO defined filter which doesn’t resolve any pushRegistrationIds as destinations for Push delivery. Field to is used to query the message recipient segment. For example, you can try to target according to a “tag” which doesn’t exist at any of instances of the requested ApplicationCode; it will return no destinations as we couldn’t find anything that would satisfy the requested conditions in our database. In another example, you may want to target all application instances (devices) with the Android OS. In this case, you have to use CloudType: GCM and API internally will resolve all destinations and will send the message to all Android devices linked to the requested ApplicationCode. You can also check your valid registrations by using filtering in our web interface. You can more information about User Data at our SDK pages: iOS and Android.

REJECTED (group id: 5) - push notifications status codes

The message has been received but has either been rejected by Infobip, or the operator has reverted rejected as final status.

ID Status

ID	Status
65	`REJECTED_NO_APPLICATION` The status occurs when an invalid or non-existent ApplicationCode is used in the field `from` in a Push API call. Each application profile has its own unique ApplicationCode. ApplicationCode is used in SDK as a key identifier for the Application installed on an end user’s device able to communicate with our platform. For the paired device + installed app, pushRegistrationId is issued and it is uniquely linked to ApplicationCode. You should be able to get all available applications or check the configuration.

REJECTED_NO_APPLICATION

The status occurs when an invalid or non-existent ApplicationCode is used in the field from in a Push API call. Each application profile has its own unique ApplicationCode. ApplicationCode is used in SDK as a key identifier for the Application installed on an end user’s device able to communicate with our platform. For the paired device + installed app, pushRegistrationId is issued and it is uniquely linked to ApplicationCode. You should be able to get all available applications or check the configuration.

Error codes

Error object can be returned as part of the send message response or Delivery report response.

Error object example:

{  
   "groupId":0,
   "groupName":"OK",
   "id":0,
   "name":"NO_ERROR",
   "description":"No Error",
   "permanent":false
}

General error codes

OK (group id: 0) - general error codes

The request has been completed successfully.

ID	Permanent	Error
0	false	`NO_ERROR` There is no error description provided. Mostly returned for successful delivery, or when error code was not returned by the operator.

HANDSET_ERRORS (group id: 1) - general error codes

The request has not been completed due to handset related issues.

ID	Permanent	Error
1	true	`EC_UNKNOWN_SUBSCRIBER` The number does not exist or it has not been assigned to any active subscriber in the operator’s user database.
5	false	`EC_UNIDENTIFIED_SUBSCRIBER` Unidentified Subscriber
6	false	`EC_ABSENT_SUBSCRIBER_SM` The subscriber is detected unavailable as there was no paging response from the handset. This is often due to the handset being switched off or low signal area. Applies to MAP protocol version 3.
7	false	`EC_UNKNOWN_EQUIPMENT` The mobile device has not been recognized by EIR (Equipment Identity Register) during device verification on the MAP protocol level at operator’s infrastructure.
8	false	`EC_ROAMING_NOT_ALLOWED` The subscriber is currently in roaming in another country or other operator’s infrastructure - roaming delivery is not guaranteed due to lack of roaming agreements between many different operators.
9	true	`EC_ILLEGAL_SUBSCRIBER` Illegal Subscriber
11	true	`EC_TELESERVICE_NOT_PROVISIONED` The subscriber’s mobile service has been suspended by the operator.
12	true	`EC_ILLEGAL_EQUIPMENT` Illegal Equipment
13	false	`EC_CALL_BARRED` Message is rejected due to barring of message service; blocking is set by operator or subscriber for the number.
21	false	`EC_FACILITY_NOT_SUPPORTED` Facility Not Supported
27	false	`EC_ABSENT_SUBSCRIBER` The subscriber is offline in the network, as confirmed by the handset’s paging response. This is often due to the handset being switched off.
31	false	`EC_SUBSCRIBER_BUSY_FOR_MT_SMS` Subscriber Busy For Mt SMS
32	false	`EC_SM_DELIVERY_FAILURE` SM Delivery Failure
33	false	`EC_MESSAGE_WAITING_LIST_FULL` Message Waiting List Full
34	false	`EC_SYSTEM_FAILURE` System Failure
35	false	`EC_DATA_MISSING` Data Missing
36	false	`EC_UNEXPECTED_DATA_VALUE` Unexpected Data Value
255	false	`EC_UNKNOWN_ERROR` Unknown Error
256	false	`EC_SM_DF_MEMORYCAPACITYEXCEEDED` There has been a mobile subscriber equipment error whereas the handset memory has been exceeded.
257	false	`EC_SM_DF_EQUIPMENTPROTOCOLERROR` There has been a mobile subscriber equipment error.
258	false	`EC_SM_DF_EQUIPMENTNOTSM_EQUIPPED` There has been a mobile subscriber equipment error.
259	false	`EC_SM_DF_UNKNOWNSERVICECENTRE` There has been a mobile subscriber equipment error.
260	false	`EC_SM_DF_SC_CONGESTION` There has been a mobile subscriber equipment error.
261	false	`EC_SM_DF_INVALIDSME_ADDRESS` There has been a mobile subscriber equipment error.
262	false	`EC_SM_DF_SUBSCRIBERNOTSC_SUBSCRIBER` There has been a mobile subscriber equipment error.
500	false	`EC_PROVIDER_GENERAL_ERROR` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
502	false	`EC_NO_RESPONSE` The message has been successfully processed and forwarded to the operator, but no response was returned from the operator upon the message submit request, or such error was reverted by the operator. The error also applies to similar errors on SS7 network level.
503	false	`EC_SERVICE_COMPLETION_FAILURE` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
504	false	`EC_UNEXPECTED_RESPONSE_FROM_PEER` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
507	false	`EC_MISTYPED_PARAMETER` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
508	false	`EC_NOT_SUPPORTED_SERVICE` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
509	false	`EC_DUPLICATED_INVOKE_ID` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
565	true	`EC_CANNOT_RECEIVE_SC` End users connected to this MVNO cannot receive Short Code messages. The mobile operator rejected the message as the end user is connected to their network via a mobile virtual network operator (MVNO). This restriction is on Short Code messages.
573	true	`EC_SC_BLOCKED_BY_END_USER` The end user has asked their mobile operator to block any messages sent from your Short Code. Additional messages from the same Short Code must not be sent to the phone number unless the end user opts in again.
581	false	`EC_USER_OUT_OF_CREDIT` End user out of prepay credit. The end user does not have enough credit on their phone account to receive the message. Message sending can be retried every 24 hours for no more than seven days.
628	true	`EC_TEMPORARY_HANDSET_FAILURE` Temporary handset failure.
629	true	`EC_DEST_ADDRESS_UNABLE_TO_RECEIVE_SMS` Destination address unable to receive SMS.
1024	false	`EC_OR_APPCONTEXTNOTSUPPORTED` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1025	false	`EC_OR_INVALIDDESTINATIONREFERENCE` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1026	false	`EC_OR_INVALIDORIGINATINGREFERENCE` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1027	false	`EC_OR_ENCAPSULATEDAC_NOTSUPPORTED` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1028	false	`EC_OR_TRANSPORTPROTECTIONNOTADEQUATE` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1029	false	`EC_OR_NOREASONGIVEN` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1030	false	`EC_OR_POTENTIALVERSIONINCOMPATIBILITY` General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
1031	false	`EC_OR_REMOTENODENOTREACHABLE` Mobile subscriber was not reachable due to a network operator protocol error.
1152	false	`EC_NNR_NOTRANSLATIONFORANADDRESSOFSUCHNATURE` Mobile subscriber was not reachable due to a network operator protocol error.
1153	false	`EC_NNR_NOTRANSLATIONFORTHISSPECIFICADDRESS` No Translation For This Specific Address
1154	false	`EC_NNR_SUBSYSTEMCONGESTION` Mobile subscriber was not reachable due to a network operator protocol error.
1155	false	`EC_NNR_SUBSYSTEMFAILURE` Mobile subscriber was not reachable due to a network operator protocol error.
1156	false	`EC_NNR_UNEQUIPPEDUSER` Mobile subscriber was not reachable due to a network operator protocol error.
1157	false	`EC_NNR_MTPFAILURE` Mobile subscriber was not reachable due to a network operator protocol error.
1158	false	`EC_NNR_NETWORKCONGESTION` Mobile subscriber was not reachable due to a network operator protocol error.
1159	false	`EC_NNR_UNQUALIFIED` Mobile subscriber was not reachable due to a network operator protocol error.
1160	false	`EC_NNR_ERRORINMESSAGETRANSPORTXUDT` Mobile subscriber was not reachable due to a network operator protocol error.
1161	false	`EC_NNR_ERRORINLOCALPROCESSINGXUDT` Mobile subscriber was not reachable due to a network operator protocol error.
1162	false	`EC_NNR_DESTINATIONCANNOTPERFORMREASSEMBLYXUDT` Mobile subscriber was not reachable due to a network operator protocol error.
1163	false	`EC_NNR_SCCPFAILURE` Mobile subscriber was not reachable due to a network operator protocol error.
1164	false	`EC_NNR_HOPCOUNTERVIOLATION` Mobile subscriber was not reachable due to a network operator protocol error.
1165	false	`EC_NNR_SEGMENTATIONNOTSUPPORTED` Mobile subscriber was not reachable due to a network operator protocol error.
1166	false	`EC_NNR_SEGMENTATIONFAILURE` Mobile subscriber was not reachable due to a network operator protocol error.
1281	false	`EC_UA_USERSPECIFICREASON` Message was aborted by network peer because of a network protocol error.
1282	false	`EC_UA_USERRESOURCELIMITATION` Message was aborted by network peer because of a network protocol error.
1283	false	`EC_UA_RESOURCEUNAVAILABLE` Message was aborted by network peer because of a network protocol error.
1284	false	`EC_UA_APPLICATIONPROCEDURECANCELLATION` Message was aborted by network peer because of a network protocol error.
1536	false	`EC_PA_PROVIDERMALFUNCTION` Message was aborted due to other network protocol errors.
1537	false	`EC_PA_SUPPORTINGDIALOGORTRANSACTIONREALEASED` Message was aborted due to other network protocol errors.
1538	false	`EC_PA_RESSOURCELIMITATION` Message was aborted due to other network protocol errors.
1539	false	`EC_PA_MAINTENANCEACTIVITY` Message was aborted due to other network protocol errors.
1540	false	`EC_PA_VERSIONINCOMPATIBILITY` Message was aborted due to other network protocol errors.
1541	false	`EC_PA_ABNORMALMAPDIALOG` Message was aborted due to other network protocol errors.
1792	false	`EC_NC_ABNORMALEVENTDETECTEDBYPEER` Message was aborted due to other network protocol errors.
1793	false	`EC_NC_RESPONSEREJECTEDBYPEER` Message was aborted due to other network protocol errors.
1794	false	`EC_NC_ABNORMALEVENTRECEIVEDFROMPEER` Message was aborted due to other network protocol errors.
1795	false	`EC_NC_MESSAGECANNOTBEDELIVEREDTOPEER` Message was aborted due to other network protocol errors.
1796	false	`EC_NC_PROVIDEROUTOFINVOKE` Message was aborted due to other network protocol errors.

USER_ERRORS (group id: 2) - general error codes

User error occurred.

ID	Permanent	Error
323	true	`EC_INVALID_REQUEST_TYPE` The request type was invalid.
351	false	`EC_INVALID_DESTINATION_ADDRESS` Invalid destination address. Possible reasons for receiving this error for the following mobile operators might be: Any operator: -The mobile number is not on the mobile operator's network. -The mobile number has been deactivated. T-Mobile and MetroPCS: -The phone number belongs to a prepaid user who does not have enough credit to receive a message. T-Mobile: -The end user is not provisioned to receive a message from all short codes (or from specific short codes). -The end user is on an MVNO connected via T-Mobile. -T-Mobile does not deliver messages from short codes to end users on MVNOs. AT&T (US): The phone number belongs to a prepaid user who does not have enough credit to receive a message, the phone number is not provisioned for any messages, or the phone number could be blocked due to a spam complaint.
352	true	`EC_INVALID_REQUEST_DESTINATION` Invalid request - destination address country code is not recognized.
355	true	`EC_MSG_TEXT_TOO_LONG` Message text is too long.
368	true	`EC_INVALID_SOURCE_ADDRESS` Invalid source address value. The mobile operator rejected the message with an invalid MT source address error. Contact your account manager to determine if your MT source address should be supported by the end user's mobile operator.
375	true	`EC_SOURCE_ADDRESS_IS_BLOCKED` Source address (recipient) is blocked or is not provisioned.
433	true	`EC_ACCOUNT_ACCESS_DENIED` Account access denied.
541	false	`EC_LIMIT_REACHED` Carrier sending limit has been reached. The message was blocked by AT&T because the TPS (transactions per second) limit on your messaging campaign has been exceeded.
542	false	`EC_QUOTA_REACHED` Carrier daily quota reached. The message was blocked by T-Mobile because the daily volume limit for your brand has been exceeded. You cannot resend the message until the next day.
572	true	`EC_CAMPAIGNID_NOT_PROVISIONED` Program ID or campaign ID is not provisioned for this mobile operator or is not active.
577	true	`EC_ACC_NOT_PROVISIONED_TO_SMS_DEMO_SC` Account not provisioned to use SMS demo short code.
578	true	`EC_EXCEEDED_THE_TIME_LIMIT_OF_SMS_DEMO` Exceeded the time limit for using SMS demo.
579	true	`EC_DEST_ADDRESS_NOT_IN_SMS_DEMO` Destination address not in whitelist for SMS demo.
580	true	`EC_EXCEEDED_THE_MAX_NUMBER` Exceeded the maximum number of demo requests.
594	true	`EC_INVALID_GLOBAL_CAMPAIGN_ID` Invalid global campaign ID.
597	true	`EC_ACC_HAS_NO_ADRESS_FOR_DESR` Account is not provisioned with the address that can reach the destination.
598	true	`EC_INTERACTION_NOT_SUPPORTED` Interaction not supported for message destination.
601	true	`EC_ACC_NOT_2_WAY` Account is not provisioned for global two-way SMS.
603	true	`EC_CONTENT_BLOCKED` Content blocked by user opt-out (MO: STOP). This code can be returned in a delivery receipt for an MT originating from a North American, SMS-enabled toll-free number or an SMS-enabled landline number. Messaging can resume to the end user if the end user opts back in to your program.
604	true	`EC_BLOCKED_BY_CAMPAIGN_BLACKLIST` Content blocked by campaign black list.
607	true	`EC_BLOCKED_AS_SPAM` This message was identified as spam and cannot be delivered
2049	true	`EC_IMSI_BLACKLISTED` IMSI blocklisted
2052	true	`EC_BLACKLISTED_DESTINATIONADDRESS` The destination number has been blocklisted either at the operator`s request or on your account via the Infobip web interface. Go to the Infobip web interface to remove the blocklist on your account or contact Support for more information.
2053	true	`EC_BLACKLISTED_SENDERADDRESS` The sender number has been blocklisted either at the operator request or on your account via Infobip web interface. Go to the Infobip web interface to remove the blocklist on your account or contact Support for more information.
2053	true	`EC_SOURCE_ADDRESS_BLACKLISTED` Source address is blocklisted on the Infobip account.
4096	true	`EC_INVALID_PDU_FORMAT` Invalid PDU Format
4099	true	`EC_MONTHLY_LIMIT_REACHED` Your account monthly credit limit has been reached. For further financial assistance, please contact your account manager.
4100	true	`EC_MESSAGE_CANCELED` The request was received, but has not been sent to the next instance within its validity period and has expired with the appropriate error code EC_MESSAGE_CANCELED, or the same error code was reverted from the operator.
4101	true	`EC_VALIDITYEXPIRED` The message was sent to the next instance and has not been delivered within the message validity period, thus it has expired with the appropriate error code EC_VALIDITYEXPIRED or the error code was reverted from the operator.
4102	true	`EC_NOTSUBMITTEDTOSMPPCHANNEL` Inbound SM can not be transferred via SMPP due to the lack of SMPP connectivity.
4103	true	`EC_DESTINATION_FLOODING` Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of messages sent to a single number.
4104	true	`EC_DESTINATION_TXT_FLOODING` Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of identical messages sent to a single number.

OPERATOR_ERRORS (group id: 3) - general error codes

The request has not been completed due to operator issues.

ID	Permanent	Error
10	true	`EC_BEARER_SERVICE_NOT_PROVISIONED` Bearer Service Not Provisioned
20	false	`EC_SS_INCOMPATIBILITY` SS Incompatibility
51	true	`EC_RESOURCE_LIMITATION` Indicates that invoked MAP operation could not be finished due to the network congestion - this is an SS7 network congestion error on the MAP protocol level.
71	false	`EC_UNKNOWN_ALPHABET` Unknown Alphabet
345	true	`EC_OPERATOR_NOT_FOUND` Mobile operator not found for the destination address. The service performed a dynamic carrier lookup for the destination address, but it could not be identified; or, the MT source address is not a North American toll-free phone number or landline.
501	false	`EC_INVALID_RESPONSE_RECEIVED` Invalid Response Received
560	true	`EC_SC_BLOCKED_FOR_END_USER` Mobile operator blocking the end user from this Short Code
561	true	`EC_CONTENT_BLOCKED_BY_OPERATOR` Content blocked by mobile operator for this end user.
562	true	`EC_SC_NOT_PROVISIONED` Short code not provisioned with mobile operator. Contact your dedicated Account Manager if you believe that you are provisioned for the operator or if you want to begin provisioning.
563	true	`EC_SC_EXPIRED` Short code expired with mobile operator. Contact your dedicated Account Manager if you believe that you are provisioned for the operator or if you want to begin provisioning.
564	true	`EC_SC_BLOCKED` Short Code blocked by mobile operator. The mobile operator rejected the message as the Short Code is currently blocked from sending messages across their network. Contact your dedicated Account Manager if you are unsure why you received this error.
566	true	`EC_DESTINATION_BLOCKED_BY_OPERATOR` The mobile operator is blocking the phone number from receiving messages from Short Codes. This is likely due to the end-user's account being suspended or barred in some way.
568	true	`EC_DESTINATION_NOT_SMS_PROVISIONED` Destination address not provisioned for SMS.
569	true	`EC_DEST_ADDRESS_SUSPENDED` Destination address suspended by the mobile operator.
571	false	`EC_CAMPAIGN_ID_REJECTED` Program ID or Campaign ID rejected by mobile operator. This error applies to messages sent to US mobile operators. The error indicates the program ID or campaign ID in the message request is not provisioned with the mobile operator. Contact your dedicated Account Manager if you are unsure why you received this error.
574	true	`EEC_BLOCKED_NEW_SUBSCRIPTIONS_FOR_SC` New subscriptions for this short code are blocked by the mobile operator. Indicates that for a given Short Code, new subscribers are not allowed to receive or send messages. However, existing subscribers are still allowed to receive and send messages.
630	true	`EC_DEST_OVERLOADED` Destination overloaded.
631	true	`EC_MOBILE_OPERATOR_NETWORK_ERROR` Mobile operator network error.
632	true	`EC_SMS_REJECTED_BY_MOBILE_OPERATOR` SMS rejected by the mobile operator for attempted destination address.
633	true	`EC_UNKNOWN_MOBILE_OPERATOR` Message failed due to an unknown mobile operator error.
810	true	`EC_FAILED_MESSAGE_DELIVERY` Failed message delivery.
811	true	`EC_MESSAGE_EXPIRED` Message expired before it reached handset.
815	true	`EC_MESSAGE_SUBMITTED_NOT_ACKED` Message submitted to but not acknowledged by the mobile operator.
2048	false	`EC_TIME_OUT` Time Out
2050	true	`EC_DEST_ADDRESS_BLACKLISTED` The number was flagged as blocklisted in the DND (Do Not Disturb) blocklist provided by the operator, or the same error code was reverted by the operator.
2051	false	`EC_INVALIDMSCADDRESS` Text blocklisted
4097	false	`EC_NOTSUBMITTEDTOGMSC` Not Submitted To GMSC
4102	true	`EC_NOTSUBMITTEDTOSMPPCHANNEL` Not Submitted To Smpp Channel
5492	true	`EC_DUPLICATE_MESSAGE` The same message has already been sent to this destination address.

Voice error codes

OK (group id: 0) - voice error codes

The request has been completed successfully.

ID	Permanent	Error
5000	true	`VOICE_ANSWERED` The call has been received and answered.
5001	true	`VOICE_ANSWERED_MACHINE` The call has been received and answered by a voice machine.

HANDSET_ERRORS (group id: 1) - voice error codes

The request has not been completed due to handset related issues.

ID Permanent Error

5480

false

ID	Permanent	Error
5480	false	`EC_VOICE_ERROR_TEMPORARILY_NOT_AVAILABLE` Destination address is currently not available.
5603	false	`EC_DECLINE` Destination does not wish to participate in the call or cannot do so.

EC_VOICE_ERROR_TEMPORARILY_NOT_AVAILABLE

Destination address is currently not available.

5603

false

EC_DECLINE

Destination does not wish to participate in the call or cannot do so.

OPERATOR_ERRORS (group id: 3) - voice error codes

The request has not been completed due to operator issues.

ID	Permanent	Error
5002	true	`EC_VOICE_USER_BUSY` The end user is currently busy to receive the Voice call.
5003	true	`EC_VOICE_NO_ANSWER` The end user received a call but didn’t answer it.
5004	true	`EC_VOICE_ERROR_DOWNLOADING_FILE` The file specified in the HTTP request is inaccessible and could not have been downloaded.
5005	true	`EC_VOICE_ERROR_UNSUPPORTED_AUDIO_FORMAT` The format of the file specified is not supported.
5400	false	`EC_VOICE_ERROR_BAD_REQUEST` The received request was rejected because it wasn’t formatted correctly.
5403	false	`EC_VOICE_ERROR_FORBIDDEN` The received request was rejected by the operator.
5404	false	`EC_VOICE_ERROR_DESTINATION_NOT_FOUND` The server has definitive information that the user does not exist at the domain specified in the Request-URI.
5407	false	`EC_VOICE_ERROR_PROXY_AUTHENTICATION_REQUIRED` The request requires user authentication on the operator’s end.
5408	false	`EC_VOICE_ERROR_REQUEST_TIMEOUT` There was no coverage for a specific destination number or the end user couldn’t be found in time during the call.
5410	false	`EC_VOICE_ERROR_GONE` The user existed once, but operator doesn’t support destination address anymore.
5413	false	`EC_VOICE_ERROR_REQUEST_ENTITY_TOO_LARGE` Request entity-body is larger than the server is willing or able to process.
5414	false	`EC_VOICE_ERROR_REQUEST_URI_TOO_LONG` The server is refusing to process the request because the Request-URI is longer than the server is willing to interpret (destination too long).
5415	false	`EC_VOICE_UNSUPPORTED_MEDIA_TYPE` Format of the file is not supported.
5481	false	`EC_VOICE_ERROR_CALL_DOES_NOT_EXIST` Call or Transaction does not exist.
5484	false	`EC_VOICE_ERROR_ADDRESS_INCOMPLETE` Specified destination number is incomplete.
5487	false	`EC_VOICE_ERROR_REQUEST_TERMINATED` Request has been terminated with a cancel button and end user refused to receive a voice call.
5488	false	`EC_VOICE_ERROR_NOT_ACCEPTABLE_HERE` The format of the request is not acceptable on the operator’s end.
5491	false	`EC_VOICE_ERROR_REQUEST_PENDING` Server has some pending request from the same dialog.
5501	true	`EC_VOICE_NOT_IMPLEMENTED` The submitted request is not supported on the operator’s end.
5503	true	`EC_VOICE_SERVICE_UNAVAILABLE` The service failed to complete the request.

Calls API error codes

OK (group id: 0)

The request has been completed successfully.

ID	Permanent	Error
10000	true	`NORMAL_HANGUP` The call ended due to a hangup initiated by the caller, callee, or API.
10001	true	`ANSWERED_ELSEWHERE` Another device answered the call.
10002	true	`MACHINE_DETECTED` A voice machine answered the call.
10003	true	`HUMAN_DETECTED` A person (not a voice machine) answered the call.
10004	true	`MAX_DURATION_REACHED` Max call or conference duration reached.

HANDSET_ERRORS (group id: 1)

The request has not been completed due to handset-related issues.

ID	Permanent	Error
10100	true	`DEVICE_FORBIDDEN` Permission to use camera and/or microphone was denied.
10101	true	`DEVICE_NOT_FOUND` Camera and/or microphone not found.
10102	true	`DEVICE_UNAVAILABLE` Camera and/or microphone not available.
10103	true	`MEDIA_ERROR` Media invalid or unavailable.

USER_ERRORS (group id: 2)

User error occurred.

ID	Permanent	Error
10200	true	`NO_ANSWER` The end user received a call but didn’t answer it.
10201	true	`BUSY` The end user is currently busy to receive the voice call.
10202	true	`CANCELED` The end user canceled the call.
10203	true	`REJECTED` The destination cannot join the call at the moment.
10204	true	`TEMPORARILY_UNAVAILABLE` The destination is temporarily unavailable.

OPERATOR_ERRORS (group id: 3)

The request has not been completed due to operator issues.

ID	Permanent	Error
10300	true	`FORBIDDEN` The received request was rejected.
10301	true	`INSUFFICIENT_FUNDS` Insufficient funds to make a call.
10302	true	`UNAUTHENTICATED` The request requires user authentication on the operator’s end.
10303	true	`DESTINATION_NOT_FOUND` The server has definitive information that the user does not exist.
10304	true	`DESTINATION_UNAVAILABLE` The destination is currently out of service.
10305	true	`INVALID_DESTINATION` The specified destination is invalid.
10306	true	`INVALID_REQUEST` The format of the request is invalid.
10307	true	`REQUEST_TIMEOUT` There was no coverage for a specific destination, or the end user could not be reached in time for the call.
10308	true	`NETWORK_ERROR` There has been a network connection error.
10309	true	`SERVICE_UNAVAILABLE` Service is currently unavailable.
10310	true	`UNKNOWN` The call has ended due to an unknown reason.
10311	true	`FEATURE_UNAVAILABLE` The requested feature is not enabled.
10312	true	`CONGESTION` Service is currently congested.
10400	true	`URL_NOT_FOUND` The specified application URL does not exist or cannot be found.
10401	true	`URL_UNREACHABLE` The specified application URL is unreachable.
10402	true	`INVALID_RESPONSE` Specified application returned a response with an invalid format.

WebRTC error codes

OK (group id: 0) - WebRTC error codes. The request has been completed successfully.

ID	Permanent	Error
5700	true	`ANSWERED` The call has been received and answered.
5701	true	`EC_CALL_ANSWERED_ON_ANOTHER_DEVICE` The call was answered on another device.

HANDSET_ERRORS (group id: 1) - WebRTC error codes

The request has not been completed due to handset related issues.

ID	Permanent	Error
5720	true	`EC_NO_PEER_CONNECTION` The peer connection hasn't been established.
5721	true	`EC_INVALID_DTMF_CONFIG_NO_AUDIO_TRACK` Invalid DTMF configuration (no audio track).
5722	true	`EC_DTMF_UNAVAILABLE` DTMF options is not available.
5723	true	`EC_DTMF_INVALID_TONE` Invalid DTMF tone sent. Allowed tones are digits 1-9, * and #.
5724	true	`EC_NO_LOCAL_STREAM` Local stream was not initialized.
5725	true	`EC_NO_AUDIO_TRACK` The audio track is missing.
5726	true	`EC_NO_VIDEO_TRACK` The video track is missing.
5727	true	`EC_NO_DISPLAY_MEDIA` Display media API is not available.
5728	true	`EC_UNKNOWN_SCREEN_SHARE_ERROR` Unknown screen share error.

USER_ERRORS (group id: 2) - WebRTC error codes

User error occurred.

ID	Permanent	Error
5800	true	`EC_NO_ANSWER` The end user received the call but did not answer it.
5801	true	`EC_USER_BUSY` The end user is currently busy and not able to receive the call.
5802	true	`EC_PERMISSION_DENIED` Permission to use camera and/or microphone was denied.
5803	true	`EC_DEVICE_NOT_FOUND` Device does not have a camera and/or microphone connected/enabled.
5804	true	`EC_DEVICE_NOT_AVAILABLE` Camera or microphone is already in use.
5805	true	`EC_ACTIVE_CALL_ON_INCOMING_CAL` The end user received an incoming call while they were on another active call.
5806	true	`EC_CALL_TERMINATED` Call terminated.
5850	true	`EC_USER_ALREADY_JOINED` The end user is already joined on another device.
5851	true	`EC_MAX_USERS_LIMIT_REACHED` The maximum number of users was already reached.
5852	true	`EC_VIDEO_PUBLISHERS_LIMIT_REACHED` The maximum number of users that are publishing a video was already reached.

OPERATOR_ERRORS (group id: 3) - WebRTC error codes

The request has not been completed due to operator issues.

ID	Permanent	Error
5768	true	`EC_CLIENT_URL_READ_FAILURE` Could not read the client's URL.
5769	true	`EC_CLIENT_URL_REACH_FAILURE` Could not reach the client's URL.
5900	true	`EC_FORBIDDEN` The received request was rejected.
5901	true	`EC_REQUEST_TIMEOUT` There was no coverage for a specific destination number, or the end user could not be reached in time for the call.
5902	true	`EC_INTERNAL_SERVER_ERROR` The server could not process the request because of an unexpected error.
5903	true	`EC_DESTINATION_NOT_FOUND` The server has definitive information that the end user does not exist within the domain specified in the Request-URI.
5904	true	`EC_SERVICE_TEMPORARY_UNAVAILABLE` The service is temporary unavailable.
5905	true	`EC_REQUEST_PENDING` The server has a pending request from the same dialog.
5906	true	`EC_ADDRESS_INCOMPLETE` The specified destination number is incomplete.
5907	true	`EC_TEMPORARILY_NOT_AVAILABLE` The destination address is currently unavailable.
5990	true	`EC_CONNECTION_ERROR` There has been a connection error.
5991	true	`EC_UNKNOWN_WEBRTC_ERROR` There has been an unknown WebRTC error.

Push notification error codes

Registration error (group id: 1) - push notification error codes

Messages not sent due to device registration problems (e.g., in cases of uninstalled applications).

ID	Permanent	Error
8001	true	`EC_DEVICE_APP_UNINSTALL` User has uninstalled the application on device or device cloud token expired.
8002	true	`EC_GCM_MISMATCH_SENDER_ID` FCM responded with MismatchSenderId in response error field. Sender ID is a unique numerical value created when you create your Firebase project, available in the Cloud Messaging tab of the Firebase console`s Settings panel. The sender ID is used to identify each app server that can send messages to the client app. Check your application build configuration.
8003	true	`EC_NO_APPLICATION_FOUND` Application with provided ApplicationCode is not found at Infobip Push service. Check your message target parameters.
8004	true	`EC_NO_REGISTRATION_ID_FOUND` Registration with provided PushRegistrationId does not exist or has expired.

Cloud error (group id: 3) - push notification error codes

Messages not sent due to Clouds communication issues.

Id	Permanent	Error
8005	true	`EC_SYS_ERROR_FROM_CLOUD` Failed to send push notification. Cloud (FCM or APNS) responded with error while processing the request.
8006	true	`EC_INVALID_GCM_AUTH_DATA` Invalid cloud authentication data (Server Key). FCM responded with status 401 (Unauthorized). Check your Application configuration for Android on the Infobip web interface.
8007	true	`EC_INVALID_APNS_CERT` Invalid certificate for APNS. Check your Application configuration for iOS on the Infobip web interface.
8008	true	`EC_APPLICATION_CLOUD_TYPE_DISABLED` Cloud type was disabled by client for the application. Request is targeted to registration with cloud type that was disabled by the client. Check your Application configuration on the Infobip web interface.
8009	true	`EC_PUSH_INTERNAL_REQUEST_ERROR` Internal error. Please try again later and, if the problem persists, contact Support for further assistance.
8010	true	`EC_INVALID_PUSH_PAYLOAD` Invalid push payload data. Please contact Support for further assistance.
8011	true	`EC_PUSH_INTERNAL_GW_ERROR` Internal error. Please try again later and if problem persists, contact Support for further assistance.
8012	true	`EC_PUSH_CLOUD_TEMP_UNAVAILABLE` Push Cloud (FCM or APNS) is temporarily unavailable. Message is pending in retry.

Email error codes

Dropped (group id: 1) - email error codes

The request has not been completed successfully as emails were dropped by the mail delivery system on the end-user side.

ID	Permanent	Error
6001	true	`EC_EMAIL_BLACKLISTED` The sender name used is a part of real-time database which consists of forbidden domains/sender names/IPs that are categorized as spam-friendly.
6002	true	`EC_EMAILS_SPAM_CONTENT` Emails are dropped due to spam content.
6003	true	`EC_EMAIL_UNSUBSCRIBED_EMAIL_ADDRESS` Got Bounced message as sender possibly is being unsubscribed by recipient.
6004	true	`EC_BOUNCED_EMAIL_ADDRESS` Confirmation that email cannot be delivered as bounce message was reverted on the previous attempt.
6005	true	`EC_EMAIL_DROPPED` Recipient had previously bounced, unsubscribed, or complained of spam so we will not attempt delivery and the message will be dropped.
6016	true	`EC_EMAIL_SENDER_DOMAIN_BLOCKED` Sender domain blocked. This generally happens when the sender domain exceeds the bounce threshold.
6017	true	`EC_EMAIL_IP_BLACKLISTED` Sender IP address is blocklisted, in which case the IP needs delisting.
6018	true	`EC_INVALID_GATEWAY_REQUEST` There are one or more validation errors present when forming the email gateway request. Contact support.
6021	true	`EC_EMAIL_HANDLE_BARS_ERROR` There are one or more Handlebars syntax errors.

Bounced (group id: 2) - email error codes

The request has not been completed successfully and we received NDR (Non-delivery receipt).

ID	Permanent	Error
6006	true	`EC_INVALID_EMAIL_ADDRESS` End-user's name is not a valid one - Either invalid characters or either invalid domain was used.
6007	true	`EC_MAILBOX_TEMPORARY_UNAVAILABLE` End-user’s mailbox might be temporarily unavailable on the server.
6008	true	`EC_DEFERRED_DUE_TO_INSUFFICIENT_STORAGE` End-user’s mailbox has reached its full capacity defined on the server.
6009	true	`EC_MAILBOX_UNAVAILABLE` End-user’s mailbox might have restricted access or simply does not exist on the server.
6010	true	`EC_STORAGE_LIMIT_EXCEEDED` End-user’s mailbox has reached its full capacity defined on the server.
6012	true	`EC_HARD_BOUNCE` We received a bounced message (Non-delivery receipt). Possible reasons: Recipient email address does not exist; Domain name does not exist; Recipient email server has completely blocked delivery.

System Error (group id: 3) - email error codes

The request has not been completed successfully due to system-related errors.

ID	Permanent	Error
6011	false	`EC_SOFT_BOUNCE` Email has been undelivered even though the recipient's email address is correct.
6013	false	`EC_TEMPORARY_SENDING_ERROR` Temporary Sending Error. The system will retry sending.
6014	true	`EC_PERMANENT_SENDING_ERROR` Most commonly the issue lies within the domain used as the sender as it probably has not been registered yet.
6015	true	`EC_EMAIL_GATEWAY_ERROR` Sending email failed due to internal error.
6020	true	`EC_EMAIL_TEMPLATE_NOT_FOUND` Email template cannot been found.
6025	true	`EMAIL_INVALID_TRACKING_PARAMS` Email contains invalid tracking parameters.
6026	true	`LANDING_PAGE_PLACEHOLDERS_SIZE_EXCEEDED` Landing page placeholders size is exceeded.
6027	true	`INVALID_HEADERS` Email contains invalid custom headers.
6028	true	`EMAIL_PARSING_FAILED` Email response parsing has failed.
6029	true	`INVALID_SENDER` Email has been sent from an invalid sender.
6030	true	`INVALID_LANDING_PAGE` Email contains an invalid landing page.
6031	true	`INVALID_PRESERVED_RECIPIENTS` The preserved recipients are invalid.
6032	true	`EMAIL_EXPIRED` Email has expired due to an internal error.

Chat error codes

(RCS, WhatsApp, Facebook messenger, LINE, Viber)

Client error (group id: 1) - chat error codes

The request has not been completed successfully due to application misconfiguration or a bad/invalid request issued by the client.

ID	Permanent	Error
7001	true	`EC_UNKNOWN_APPLICATION` Application used to send the message does not exist. Make sure you have created the application and that you are using a valid application key.
7002	true	`EC_UNKNOWN_USER` Receiving user does not exist. Check that the user has subscribed to the service and that you are using the correct user key.
7003	true	`EC_BLOCKED_USER` Receiving user has blocked communication.
7004	true	`EC_UNAUTHORIZED_ACCESS` Invalid or unrecognized service access credentials. Make sure that you are using the correct access credentials issued by the service provider.
7005	true	`EC_FORBIDDEN_ACCESS` Authentication was recognized, but not allowed. Check that your application is allowed to send messages, and that it is published or approved by the provider.
7006	true	`EC_BAD_REQUEST` The received request was incomplete or invalid (invalid parameter value, consecutive spaces etc.)
7007	true	`EC_ILLEGAL_TRAFIC_TYPE` Attempt to send a message with not allowed type.
7008	true	`EC_INVALID_TEMPLATE_ARGS` Message does not match the template. Check template arguments and text.
7009	true	`EC_INVALID_TEMPLATE` Template used to send the message does not exist. Make sure the template is created and that you are using a valid template.
7010	true	`EC_NO_SESSION` User did not initiate a session and therefore cannot be contacted.
7011	true	`EC_ACCOUNT_ISSUE` There is a problem with your account. Contact our Support team for more information.
7012	false	`EC_DEPLOYMENT_CONFIGURATION_ERROR` Issue with WhatsApp deployment
7013	false	`EC_MEDIA_HOSTING_ERROR` Provided media link has issues related to hosting.
7014	false	`EC_MEDIA_UPLOAD_ERROR` Issue with media upload to provider
7015	true	`EC_MEDIA_METADATA_ERROR` Issue with provided media metadata, content-type, size, etc.
7016	true	`EC_SPAM_RATE` Message failed because there are restrictions (related to WhatsApp sender quality rating) on how many messages can be sent from this sender to unique end users during the rolling 24 hour period.
7017	false	`EC_TOO_MANY_REQUESTS` Sending speed is too high
7018	true	`EC_INTERNAL_BAD_MAPPING` Internal bad request
7019	true	`EC_PROVIDER_BILLING_ERROR` Billing error on provider`s side (for now Viber only)
7020	true	`EC_DEVICE_REPRODUCTION ERROR` Error displaying content on the end-user device
7021	true	`EC_LIMITED_FUNCTIONALITY` Product functionality limited on the provider`s side.
7022	true	`EC_MEDIA_UNSUPPORTED` The media format is not supported.
7023	true	`EC_DATA_MISMATCH` Data mismatch between local and remotely synced source.
7024	false	`EC_NOT_ALLOWED_SENDING_TIME` Message sent outsite of allowed time window.
7025	true	`EC_UNSUPPORTED_MOBILE_APP_VERSION` Unsupported mobile application version.
7026	true	`EC_MESSAGE_TYPE_EXHAUSTED` Supplier API limit exhausted for specific message type.
7027	true	`EC_BLOCKED_CONTENT` Message content has been blocked.
7102	true	`EC_DATA_MISMATCH` Data mismatch between local and remotely synced source.
7201	true	`EC_UNSUPPORTED_DEVICE` The receiving user does not have a device that can receive this type of message.

Provider error (group id: 2) - chat error codes

The request has not been completed successfully due to a service provider error.

ID	Permanent	Error
7050	false	`EC_PROVIDER_INTERNAL_ERROR` Internal service provider error.
7051	false	`EC_PROVIDER_TIMEOUT` Connection to service provider timed out.
7052	true	`EC_PROVIDER_DR_ERROR` Provider error in delivery report, non-retryable due to platform limitations.

System Error (group id: 3) - chat error codes

The request has not been completed successfully due to a system-related error.

ID	Permanent	Error
7080	true	`EC_INTERNAL_ERROR` Internal error on the Infobip web interface. Contact Support to resolve the issue.
7081	true	`EC_CONFIGURATION_ERROR` Internal configuration error. Contact Support to resolve the issue.
7082	true	`EC_TEMPORARY_GATEWAY_ERROR` Temporary internal error. Contact our Support for more information.
7083	true	`EC_SERVICE_NOT_ACTIVATED` Service not active. Contact Support to resolve the issue.
7084	true	`EC_MISSING_SENDER_METADATA` Missing sender metadata. Contact our Support to perform the necessary adjustment.
7280	true	`EC_DUPLICATE_REQUEST` Identical message was recently sent to the user.
7281	true	`EC_BAD_ORIGIN` Request was sent from an unapproved origin. Contact Support to resolve the issue.

Twitter error codes

User error (group id: 2) - Twitter error codes

User error occurred.

ID	Permanent	Error
16001	true	`EC_CANNOT_SEND_TO_THIS_USER` Unable to send message to this user (blocked or not followed).
16002	true	`EC_USER_NOT_FOLLOWING` User is not following you.
16003	true	`EC_TEXT_SIZE_OVER_LIMIT` Text size over limit.

Mobile Identity error codes

ID	Value	Description
100	EC_NO_COVERAGE	No coverage for requested phone number.
101	EC_GATEWAY_OPERATION_FAILED	Provider service failed.
102	EC_OPERATION_RESTRICTED	Operation restricted.
103	EC_ATP_ATTRIBUTE_QUERY_FAILED	ATP attribute query failed
200	EC_INVALID_REQUEST	Validation failed for requested arguments.
201	EC_INVALID_TOKEN	The token is invalid or does not exist.
202	EC_CONSENT_NOT_GRANTED	User consent not granted.
300	EC_MI_ACCOUNT_DISABLED	User account is disabled for Mobile Identity service. Contact sales to enable it.
301	EC_OPERATION_NOT_ALLOWED	Service not allowed for this account. Contact sales to enable it.
302	EC_COUNTRY_NOT_ALLOWED	Destination country is not allowed for this account. Contact sales to enable it.
303	EC_GATEWAY_NOT_ALLOWED	Provider is not allowed for this account. Contact sales to enable it.
304	EC_REJECTED_NOT_ENOUGH_CREDITS	Not enough credits for this service.
305	EC_MOBILE_DEVICE_TIMEOUT	Timeout occurred during a mobile device redirect.
306	EC_REJECTED_INVALID_IP_ADDRESS	IP address not in MNO data range.
307	EC_OTP_SMS_SEND_FAILED	Failed to send an SMS message.
308	EC_NI_ATTRIBUTE_NOT_ALLOWED	Requested Number Intelligence attribute is not allowed for this account. Contact sales to enable it.
309	EC_SIM_SWAP_CHECK_FAILED	Failed to execute SIM Swap check request due to an error on the MNO side. Contact [email protected] for more details.
310	EC_SIM_SWAP_DETECTED	No coverage for requested phone number.
1000	EC_INTERNAL_ERROR	Internal error on the Infobip platform. Contact Support to resolve the issue.

DLT error codes

Applicable for the India region.

ID	Status	Description
4106	EC_BLOCKED_BY_DLT	Message blocked by DLT Scrubbing. 4 - Message sent, not delivered.
4107	EC_DLT_SCRUBBING_TIMEOUT	Timeout while performing DLT Scrubbing. 4 - Message sent, not delivered.
4108	EC_SENDER_BLOCKED_BY_DLT	Sender blocked by DLT Scrubbing. 4 - Message sent, not delivered.
4109	EC_TELEMARKETER_BLOCKED_BY_DLT	Telemarketer blocked by DLT Scrubbing. 4 - Message sent, not delivered.
4110	EC_ENTITY_BLOCKED_BY_DLT	Entity blocked by DLT Scrubbing. 4 - Message sent, not delivered.
4111	EC_TEMPLATE_BLOCKED_BY_DLT	Template blocked by DLT Scrubbing. 4 - Message sent, not delivered.
4112	EC_ENTITY_NOT_FOUND	No record found with EID as primary key. 4 - Message sent, not delivered.
4113	EC_ENTITY_NOT_REGISTERED	No entry of entity on the platform. 4 - Message sent, not delivered.
4114	EC_ENTITY_INACTIVE	Entity is inactive on the platform. 4 - Message sent, not delivered.
4115	EC_ENTITY_BLACKLISTED	Entity is blacklisted on all platforms. 4- Message sent, not delivered.
4116	EC_INVALID_ENTITY_ID	Received wrong entity id format or no entity. 4-Message sent, not delivered.
4117	EC_ENTITY_ID_NOT_ALLOWED_FOR_TM	Principal entity is not allowed for the TM. 4 - Message sent, not delivered.
4118	EC_TELEMARKETER_NOT_REGISTERED	No entry of TMID on the platform. 4 - Message sent, not delivered.
4119	EC_TELEMARKETER_INACTIVE	Telemarketer is inactive on the platform. 4 -Message sent, not delivered
4120	EC_TELEMARKETER_BLACKLISTED	Telemarketer is blacklisted on all platforms. 4 - Message sent, not delivered
4121	EC_HEADER_NOT_FOUND	No record found with header (case sensitive). 4 - Message sent, not delivered.
4122	EC_HEADER_INACTIVE	Header is inactive on the platform. 4- Message sent, not delivered.
4123	EC_HEADER_BLACKLISTED	Header is blacklisted on all platforms. 4 - Message sent, not delivered.
4124	EC_PEID_NOT_MATCHED_WITH_HEADER	Principle Entity Id is not matched with Header Id. 4 - Message sent, not delivered
4125	EC_HEADER_IN_FREEPOOL	Header in free pool. 4 - Message sent, not delivered.
4126	EC_TEMPLATE_NOT_FOUND	No record found with Template Id as primary key/no template found. 4 - Message sent, not delivered.
4127	EC_TEMPLATE_INACTIVE	Template is inactive on the platform. 4 - Message sent, not delivered.
4128	EC_TEMPLATE_BLACKLISTED	Template is blacklisted on all platforms. 4 - Message sent, not delivered.
4129	EC_TEMPLATE_NOT_MATCHED	Template not matched for given Template Id. 4 - Message sent, not delivered.
4130	EC_HEADER_NOT_REGISTERED_FOR_TEMPLATE	Header is not registered for the template. 4 - Message sent, not delivered.
4131	EC_TEMPLATE_VARIABLE_EXCEEDED_MAX_LENGTH	Variable length exceeded the max configured length. 4 - Message sent, not delivered.
4132	EC_ERROR_IDENTIFYING_TEMPLATE	Error in identifying the template. 4 - Message sent, not delivered.
4133	EC_INVALID_TEMPLATE_ID	Received wrong Template Id format or no Template Id tag. 4 - Message sent, not delivered.
4134	EC_TEMPLATE_NOT_REGISTERED_TO_ENTITY	Template does not belong to PE. 4 - Message sent, not delivered.
4135	EC_PROMOTIONAL_TEMPLATE_USED_ON_OTHERS_HEADER	Promotional Template used on other/transaction header. 4 - Message sent, not delivered.
4136	EC_INVALID_TEMPLATE_TYPE	Invalid template type. 4 - Message sent, not delivered.
4137	EC_PREFERENCE_NOT_MATCHED	Blocked in preferences with MSISDN as PK. 4 - Message sent, not delivered.
4138	EC_INVALID_PROMO_TIME	Block promo hours (9PM to 10AM). 4 - Message sent, not delivered.
4139	EC_SE_CATEGORY_BLOCK	SE category blocking on fully DND, if consent not available. 4 - Messsage sent, not delivered.
4140	EC_CONSENT_FAILED	General error code for Consent. 4 - Message sent, not delivered.
4141	EC_SCRUBBING_FAILED	General error code in case of any exceptions. 4 - Message sent, not delivered.
4142	EC_TLV_PEID_NOT_FOUND	TLV PEID missing/empty/null. 4 - Message sent, not delivered.
4143	EC_TLV_TMPID_NOT_FOUND	TLV TMPID missing/empty/null. 4 - Message sent, not delivered.
4144	EC_CONTENT_MULTIPART_INCOMPLETE_BY_DLT	Undelivered/expired. If the DLT has not received long SMS parts or if any part is missing, the DLT shows this code.

Live Chat error codes

Below are the possible error codes for:

Web Widget
Enable Authenticated Customer Session With Widget API
Invalidate Authenticated Customer Session

ID	Status	Description
1001	mandatory field missing	Param 'widgetId' is required in the method.
1011	widget initializing error	Widget already initialized.
1012	widget initializing error	Error in the widget configuration.
1013	widget initializing error	Already authenticated with another widget id.
1031	widget visibility error	Initializing on pages that are not allowed.
1032	widget visibility error	Auth customers only.
1033	widget visibility error	Outside working hours.
1101	mandatory field missing	'token' parameter is required in the method.
1102	mandatory field missing	'ski' field is required in JWT.
1103	mandatory field missing	'sub' field is required in JWT.
1104	mandatory field missing	'iss' field is required in JWT.
1105	mandatory field missing	'iat' field is required in JWT.
1106	mandatory field missing	'jti' field is required in JWT.
1111	field in wrong type	'iat' should be a 'number' type and should be in seconds.
1112	field in wrong type	'exp' should be a 'number' type and should be in seconds.
1113	field in wrong type	'stp' should be one of ['email', 'msisdn', 'externalPersonId'].
1114	field in wrong format	Check 'sub' for 'stp' type.
1121	method invocation error	User is already authenticated.
1122	method invocation error	JWT payload is broken.
1123	method invocation error	'ski' is wrong, no widget key with this id.
1124	method invocation error	'alg' is incorrect.
1125	method invocation error	There's something wrong with the encryption.
1126	method invocation error	'iss' differs from the initialized widget id.
1127	method invocation error	'iat' is not valid, should be earlier than now.
1128	method invocation error	'exp' is not valid, should be later than now.
1198	connection issue	Failed to authenticate. Please try again later.
1199	request error	Request failed with status ${status}.
1321	method invocation error	User is already logged out.

Response status and error codes

TIP

HTTP status codes

API status codes

General status codes

Voice status codes

MMS status codes

Push notifications status codes

Error codes

General error codes

Voice error codes

Calls API error codes

WebRTC error codes

Push notification error codes

Email error codes

Chat error codes

Twitter error codes

Mobile Identity error codes

DLT error codes

Live Chat error codes