Deliver A Better
Customer Experience
with WhatsApp Business API
Communicate over the world’s most used chat app with
Infobip as your WhatsApp Business Solution Provider
TRUSTED BY:
Be Where Your Customers Are
Customers want to connect with businesses on a familiar platform that is fast and is reliable.
Using WhatsApp for your business messaging opens the door for better communications. Leading to better customer engagement, increased trust, and long-term customer relationships.
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Media
Send images, videos, files, GIFs, and more to complete processes faster.
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Location
Share locations in real-time to enhance delivery services.
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Contacts
Quickly send contact information to help connect the right person at the right time.
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Documents
Instantly provide documents for quick reviews and conversions.
Many Companies use Infobip’s API to Connect to WhatsApp Business and Improve Customer Experiences
Royal Air Maroc’s contact center was overwhelmed every time changes were made to flights.
Infobip helped the airline set up a chatbot on WhatsApp to answer FAQs and deliver boarding passes. This enabled passenger self-service, relieved customer support, and improved customers’ travel experience.
Mukuru wanted to improve their services and be available on the chat app that their customers were using.
With help from Infobip, they created a self-service chatbot on WhatsApp, to guide their customers from onboarding to money transfers. This decreased call center costs as well as costs to customers.
Raiffeisen Bank's customer support team was overloaded with incoming calls, which were steadily increasing.
The bank connected to WhatsApp Business through Infobip to open a new channel of communication to their 2.5 million clients. This lightened the load for their support team and improved customer experience.
Enterprises using WhatsApp Business API can communicate with their customers in two ways:
Customer Care
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent.
Enable your contact center agents to:
- Provide quick, conversational support
- Get instant feedback
- Resolve issues in one-on-one conversations.
See how banking, travel, and retail businesses can use WhatsApp for customer support.
Enterprises using WhatsApp Business API for customer care messaging have experienced:
Increased customer service operational efficiency
Increased customer satisfaction or net promoter score
Decreased customer service operations spend
Notifications
Collect opt-ins from your customers to deliver business-initiated, templated messages over WhatsApp.
Once your customers are opted-in, you can send alerts and notifications including:
- Account information
- Package delivery notifications
- and more
See how businesses across industries can use WhatsApp for a better customer experience.
Enterprises using WhatsApp Business API to send notifications have experienced:
Increased opt-in rates
Increased delivery, open, and conversion rates
Increased customer retention rates
Infobip As Your WhatsApp
Business Solution Provider
Using our experience from across industries and continents, we tailor solutions that fit your business needs.
As a WhatsApp Business Solution Provider, we enable enterprises to connect to WhatsApp directly – either through our API or using our web-based interface.
Start Using WhatsApp Business API Today
We know that introducing new communication channels isn’t always easy. That’s why we’ve put together the resources you need for a smooth start.
There are many ways you can use WhatsApp Business API, with Infobip as your solution provider, based on your business needs. Some take as little as 10 minutes to set up.
Global
1.6 BN Users in 180 countries with 60 BN messages sent per day
Secure
End-to-end encrypted messaging that keeps information safe
Engaging
Real-time conversations that increase delivery, open, and conversion rates
Reliable
Offer 24/7 support and channel failover to ensure message delivery